Why do some customers complain and others just quietly abandon a company’s products? A surprising factor is how much customers think the company will care about their feedback. The “warmer” a brand is (ie, believed to be friendly, sincere and well-intended), the more likely customers are to complain. Here’s more on the recent study of more than 500,000 complaints about cars – and what it means to marketers. https://buff.ly/3y3cb9p #marketing #brand #customerservice
The Conversation US
Online Audio and Video Media
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A nonprofit news organization dedicated to unlocking knowledge and expertise from academia for the public.
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The Conversation US arose out of deep-seated concerns for the fading quality of our public discourse – and recognition of the vital role that academic experts can play in the public arena. Independent and not-for-profit, it is part of a global network of newsrooms first launched in Australia in 2011. The Conversation began its US operations in 2014, and now also publishes in Canada, the UK, France, Indonesia, Africa, Spain as well as Australia. The Conversation’s mission is particularly resonant in the U.S., where people universally sense that the country’s social fabric is strained and the common ground people share is shrinking. Information always has been essential to democracy – a societal good, like clean water. But many now find it difficult to put their trust in the media. And with little consensus about what to believe, it only becomes harder to reach agreement with fellow citizens regarding what’s truthful. The Conversation US seeks to be part of the solution to this problem. The Conversation’s editorial process is deliberate and collaborative. Editors pay close attention to the news environment to identify the issues citizens are concerned about. They reach out to leading scholars across academia and work with them to unlock their knowledge for the broad public. Through a Creative Commons license, we share Conversation US articles – at no charge to news organizations – across the geographic and ideological spectrum. We pay particular attention to strengthening news organizations that are severely under-resourced. The Associated Press distributes The Conversation US articles daily to thousands of newsrooms. Importantly, The Conversation US is committed to information transparency and credibility. Authors are only allowed to write on a subject on which they have proven expertise. They must sign a disclosure statement outlining any relevant funding or affiliations. We ourselves disclose all of The Conversation US’ funders on our homepage and elsewhere.
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https://theconversation.com/us
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- 11-50 employees
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- Boston, Massachusetts
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- 2014
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- journalism, science, and news
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Updates
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Having an office window was the top job perk in a recent study of office workers. Nice views can help employees “connect” with the outdoors during office hours, improving their sense of well-being, curiosity, engagement and productivity. Any window was a plus, but researchers found that certain types of views boosted morale even more – and it wasn’t just whether there was nature or not. https://lnkd.in/dNYUGqjU
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One of China’s most popular influencers has been banned from social media platforms for flaunting his wealth there. And he’s just one of many social media personalities who have disappeared from Chinese social media platforms after showing off luxurious cuisine and lavish properties. https://buff.ly/3WjrqnT #socialmedia #bans #wealth #China
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Historical housing discrimination in Detroit persists today and causes disparities in health outcomes. But foreclosures are declining and new policies are making a difference, especially when people are made aware of them. https://buff.ly/4eRDgNe #housingcrisis #housing #health
Detroit’s legacy of housing inequity has caused long-term health impacts − these policies can help mitigate that harm
theconversation.com
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This year’s massive gifts from Mike Bloomberg and Ruth Gottesman to two medical schools are making #medicaleducation more affordable. And gifts like this couldn’t come at a better time at a moment of crisis in #highered and crushing amounts of school debt. But there’s plenty of criticism of Bloomberg for prioritizing his alma mater, and questions for Johns Hopkins on how they will use this money to maximize this impact. Our Philanthropy + Nonprofits Editor Emily Schwartz Greco (https://buff.ly/4cGNG0L) spoke with #philanthropy scholar Amir Pasic (https://buff.ly/4cBLurc): https://buff.ly/3WfID1A #medicaleducation #nonprofits #donations
https://www.linkedin.com/in/esgreco
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Unlike many other nations, cultural differences rarely influence the scale of China’s trade activities. What makes China unique? By aligning itself with the economic development needs of its trading partners, China has been able to minimize the negative effects of cultural differences on its trade. It doesn’t try to impose any values of its own. It’s a strategy that has proved to be remarkably effective. https://buff.ly/46go4pj #trade #China #globaleconomy #culture
Cultural differences impede trade for most countries — but not China
theconversation.com
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A 2023 study shows that only 1 in 4 charitable nonprofit organizations have ever formally lobbied the government – this is a big decline from 2000, when 3 in 4 reported doing at least some lobbying, even though educating lawmakers about their causes can sometimes make sure important priorities get funded. https://buff.ly/3xU18iL #charities #nonprofits #lobbying
Charities are allowed to do some lobbying, but many do none at all
theconversation.com
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Is #college the “great equalizer”? It does help level the playing field for students of different socioeconomic backgrounds, but widespread employment practices that keep salary information hidden seem to play a bigger role, according to interviews with business professors and students.. https://buff.ly/4cTOmiZ #employment #highered #careers
College may not be the ‘great equalizer’ − luck and hiring practices also play a role, a sociologist explains
theconversation.com
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More women in VC board rooms doesn’t mean more funding for women founders. A new study by Lei (Jeremy) Xu, a professor of entrepreneurship, analyzed funding decisions from more than 150 U.S.-based VC firms and found that every additional senior female VC in a firm’s decision-making group was linked to a 0.46% decline in the proportion of newly funded woman-led businesses in its investment portfolio. But there were a couple of factors he found that reduce this effect. What do you think can get more funding to women-led businesses? https://buff.ly/3XLlohb #GirlBoss #VC #VentureCapital #Startups
More women in venture capital doesn’t mean more funding for female-led businesses, new research suggests − here’s why
theconversation.com
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About five centuries ago, Machiavelli offered some #leadership lessons for would-be dictators. But based on his studies of the fall of the Roman Empire and Renaissance Florence, he also offered advice for people who wished to avoid a Machiavellian dictatorship – and any Americans reading it should take notes. A political science professor from Tufts University breaks down a few things to take into consideration from Machiavelli: Is it too late for the American republic? What’s your take? https://buff.ly/3L92aKD #politics #USpolitics #history
500 years ago, Machiavelli warned the public not to get complacent in the face of self-interested charismatic figures
theconversation.com