At Cresta we are dedicated to empowering our customers to achieve their best results, and seeing Brinks Home share their success is truly inspiring. Their announcement shared today underscores the true essence of a successful partnership - mutual growth, trust, and shared victories. Thank you to Brinks Home for sharing this press release, and for being a fantastic partner! #Partnership #BrinksHome #Cresta #Milestone #GenAI
Cresta
Software Development
Palo Alto, California 14,149 followers
Generative AI for the Contact Center
About us
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.
- Website
-
http://www.cresta.com
External link for Cresta
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Palo Alto, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- AI, Machine Learning, Voice, Chat, Contact Center, Customer Experience, Digital Transformation, Real-time Coaching, and Real-time Agent Assistance
Locations
-
Primary
540 Bryant St
Palo Alto, California 94301, US
Employees at Cresta
Updates
-
A top telecom wanted to boost revenue-driving behavior across teams, so they partnered with Cresta to provide agent and manager support. Within months they improved revenue per chat, conversion rate, and average time handling. Read the case study to learn how: https://lnkd.in/ddHK9pkx
Telecom Case Study: Closing the Sales Gap | Cresta
cresta.com
-
3 steps to customer retention: Before, during, and after the conversation. Revenue-generating contact centers lose millions each year from poorly-managed retention conversations. You know AI can help, but how does it actually work? There are 3 steps we recommend contact centers follow to keep customers coming back for more. Swipe through to see ➡️ For more info on Cresta’s AI-powered retention solutions, visit https://lnkd.in/dCsEHsTy #retention #customerretention #contactcenter
-
There's still time to register for our live demo — happening tomorrow, Tues. Aug 27 at 11:00 am PT / 2:00 pm ET 📣 Join Odhran Reidy, Senior Product Marketing Manager, and Rachel Garrison, Principal Solutions Engineer, to see Cresta's Conversational Intelligence platform in action! You'll see how generative AI-powered QM and coaching can transform agent performance and drive success in the contact center. Learn more and register for the webinar here: https://lnkd.in/dNV8rqti
Transform your contact center with AI-driven quality management and personalized agent coaching
cresta.com
-
There's more to the discussion that you don't want to miss! Listen in on the conversation between - Stephanie DeWald, VP of Sales and Retention at Cox Communications - Philip Kolterman, Senior VP of Digital Transformation and IT at Brinks Home - Bryan Ennis, VP-Customer Experience Centers at CarMax - Chris Reese, VP Customer Success at Cresta ... on-demand now! 🔗 Brinks, CarMax, and Cox: Shaping the future of the enterprise contact center with AI ➡️ https://lnkd.in/dwjtfukc
-
⭐ Today's the day! If you're at the The Millennium Alliance Enterprise AI Maturity & Transformation Assembly, don't miss our roundtable at 9:40 AM: "Gen AI for Customer Engagement: Managing Risk and Ensuring ROI." We'll explore high-value use cases, navigate common deployment pitfalls, and discuss best practices for integrating generative AI responsibly to boost your ROI. #EnterpriseAI #AITransformation #MillenniumAlliance #Sponsor
-
-
The secret to high-velocity sales? Make every seller a top seller. How? By scaling the key behaviors of your top agents to your entire team. Cresta's AI-powered solutions help contact centers identify, track, and reinforce winning sales behaviors to unlock new levels of performance. Keep reading for the details ➡ https://cresta.com/sales
-
📣 Save the date! One week from today, we'll be hosting a live demonstration of Cresta's Conversation Intelligence platform. Don't miss this opportunity to see Cresta Coach and Cresta QM in action— and discover how top enterprises are using them to elevate performance across the contact center. Presented by Cresta Senior Product Marketing Manager, Odhran Reidy, and Principal Solutions Engineer, Rachel Garrison. Save your seat here: https://lnkd.in/dNV8rqti
Transform your contact center with AI-driven quality management and personalized agent coaching
cresta.com
-
At Cresta, we’re not just keeping up with the futureー we’re creating it. Ready to join the revolution? #ContactCenter #GenerativeAI #CX #EnterpriseAI
-
Call complexity has spiked by 50% in just 3 years. (HBR) To reduce that complexity, contact centers need to be able to capture and analyze calls in real-time. More specifically, they need ✨call recording software✨ This software automates the processes that elevate contact center performance, like: ➡ Enhancing CX ➡ Ensuring compliance ➡ Personalizing agent training And it all starts with finding the solution best suited for your business. To help, we’ve put together a guide of everything you need to know about contact center call recording software. Check it out: https://lnkd.in/dcuqtQTA #callcenter #contactcenter #callcentersolution