Customer Relationship Management Conference (CRMC)

📣 Calling all Do-Gooder's - Want to make a difference in a child's life? 🙏👬👫 Join us for a webinar today!  August 5th @ 1pm CT (link below) to learn how CRMC's partners & friends at The Leukemia & Lymphoma Society are working to improve the quality of life for every child with blood cancer. https://lnkd.in/gCzgcBBE #LLS #LLSUSA #CRMC2024 #CRMC #BloodCancer #ForTheKids

Doing Good is Good for Business! 🙏👬👫 CRMC partnered with The Leukemia & Lymphoma Society to improve the quality of life for every child with blood cancer. Please join us for a webinar on August 5th @ 1pm CT (link below) if you would like to learn more about how retailers are supporting this innovative approach to transforming care and treatment for kids with blood cancer and how you can help to make it a reality.  Dream with us: https://lnkd.in/gCzgcBBE #LLS #LLSUSA #CRMC2024 #CRMC #BloodCancer #ForTheKids

S&P Global Ratings downgrades #Walgreens, citing struggles in both #pharmacy and retail. The drugstore retailer faces debt maturities, and the upending of some strategies introduces new uncertainties, analysts said.

🌟 How do You Create Amazing Customer Experiences? Keep it SIMPLE.  In the quest to deliver exceptional customer experiences, sometimes the simplest strategies yield the most impactful results. A recent FastCompany  article highlights how Amazon focuses on "low-hanging fruit" to create excellent customer interactions & drive loyalty. 🔑 What it takes: 1. Personal Touch: Small, thoughtful gestures can significantly enhance the customer journey. 2. Consistency Matters: Reliable and consistent service builds trust and satisfaction. 3. Empowered Employees: Equipping frontline staff to address customer needs effectively can create memorable experiences. By prioritizing these straightforward yet powerful tactics, businesses can create a positive ripple effect that enhances overall customer satisfaction. What simple strategies have you found effective in improving customer experiences in your industry? #CustomerExperience #CX #BusinessStrategy #CustomerSatisfaction #Innovation #Leadership #CustomerLoyalty #CRM #CRMC #Amazon

New Retail Sales Data: Is the Consumer Fading? 📉 Sales data is showing a decline in consumer spending...  🔍 Key Insights from this article: 1. Decreased Spending: Retail sales have dipped, indicating that consumers are becoming more cautious with their expenditures. 2. Economic Indicators: This decline could signal broader economic issues, including job insecurity and inflation concerns. 3. Business Implications: Companies may need to adjust their strategies to align with the changing consumer behavior. As professionals, staying informed about these trends is crucial for adapting our approaches and navigating the evolving market landscape. #CRMC #CRM #RetailNews #RetailSales #ConsumerTrends #MarketAnalysis 

As more than 50% of Gen Z and 45% of millennial consumers are celebrating Pride Month, Target  and other retailers are taking it a bit slower this year after last year's marketing kickback.  https://lnkd.in/gwz2TACW #pridemonth #pride #retaildive #crmc #crm #retailnews

Customer Experience Gets Worse. Again. https://lnkd.in/gE5vWA3W #customerservice #crm #crmc #cx

Exciting developments in sustainable retail! 🌱 AI & Tech is revolutionizing supply chains, here's how: 1. Centralized Data: Multi-enterprise platforms provide a unified view of operations, ensuring transparency and efficiency. 2. AI Integration: AI optimizes supply chain processes, offering predictive analysis and risk management. 3. Compliance and Transparency: Automated documentation of chain of custody helps meet global ESG standards and consumer transparency demands. Learn how technology is transforming retail into an engine of sustainability: (https://lnkd.in/g-VwGK4q) #Sustainability #RetailTech #AI #DataDriven #ESG

🌟 Retailers Embrace the Power of Discounts 🌟 The success of Amazon Prime Day has set a new benchmark for retail. With consumers increasingly demanding discounts, we're witnessing a shift towards more frequent and competitive sales events. 🛍️💸 According to a recent PYMNTS report, retailers are imitating Prime Day to attract customers and boost sales.  It's a win-win situation: consumers get the discounts they crave, and retailers see increased traffic and sales. As we move forward, it will be interesting to see how these strategies develop and how they shape the future of retail. https://lnkd.in/gha2wD3y #RetailTrends #ConsumerBehavior #DiscountShopping #Ecommerce #SalesStrategies #PrimeDay #AmazonPrime

We 🧡 hearing how CRMC has benefitted you! Every year we gather feedback and utilize it to improve for the next year. Making the experience even better for attendees, speakers, and sponsors alike. #AlwaysImproving #CRMC