How Has AI Impacted Customer Journey Mapping? 🤖 It's no secret that AI has completely transformed the CX industry, but it goes even deeper than chatbots. With AI, businesses can take their customer journey mapping to the next level by gaining better insights and pinpointing the best ways to improve CX pathways based on real-world customer preferences and needs. Check out our recent blog to find out how AI has impacted the customer journey mapping process: https://lnkd.in/eVSdfV4a
Cyara
Software Development
Redwood City, California 32,915 followers
AI-Led CX Transformation: Customer Smiles. Delivered at Scale.
About us
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale. To learn more, visit cyara.com
- Website
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http://www.cyara.com
External link for Cyara
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Redwood City, California
- Type
- Privately Held
- Founded
- 2006
- Specialties
- IVR Testing, Contact Center Testing, Customer Experience Testing, Contact Center Monitoring, Chat Testing, Contact Center Monitoring, CX Assurance, devops, agile, digital transformation, Customer Experience, CX + DevOps, omnichannel, chatbot testing, and testing automation
Locations
Employees at Cyara
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Raj Gupta
CTO | CIO | CPO | SVP | Technology Executive
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Doug Scalia
Partner Sales Manager at Cyara
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Giri Pillai
Technical Consultant and Business Analyst with APAC experience
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Rishi Rana
President/CXO | PE Operator | Board Member | Strategic Advisor | Mentor | Product Excellence | Engineering Transformation | Operational Excellence
Updates
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Are your test automation practices up to the challenge? Join us for an insightful #webinar on September 18th where the following experts will share their experiences and strategies for maturing test automation: ➡ Mark Shaw, Director of Software Engineering at Assurant ➡ Micah Taylor, Senior Solutions Consultant at C1 ➡ Douglas Kline, Technical Lead IVR Credit Card and Banking Testing at Discover Financial Services ➡ Nancy Bergantzel, Global Manager Solutions Architects at Cyara 👉 Register now to secure your place! https://lnkd.in/e-4yWEd3 #TestAutomation #CXInnovation #IVR #CXExcellence
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Our upcoming live webinar is just around the corner! Will contact centers be agentless in the future? And how can you future-proof your #CX channels? Cyara’s Chief Technology Strategist, Raj Gupta, and Senior Director of Product, Christoph Börner will share their insights on the evolving landscape of customer experience. Don't miss out on this valuable discussion! Secure your place! https://lnkd.in/e8GJT7TH CCW Digital #CXTransformation #chatbots #innovation #webinar #Botium
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Following our recent announcement of Cyara's prestigious 2024 Stevie® Award for its CX Transformation Platform, we're pleased to share the full press release about this exciting achievement! Thank you to Maggie Miller, MBA, and The Stevie® Awards team for recognizing our commitment to innovation and excellence in customer experience! Learn more at, https://lnkd.in/e4MwvEWa #CustomerExperience #CXtransformation #StevieAwards #Awardwinning
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Exciting news! The dates and location for Cyara Xchange 2025 have just been announced! Stay tuned for more updates... ✨ https://lnkd.in/eF48BFBn #savethedate #CyaraXchange #Xchange2025 #CXconference #Cyaraevent
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Cyara is honored to be recognized as a winner of the 2024 TMCnet Teleworking Solutions Excellence Award for ResolveAX! 🏆 ResolveAX is Cyara's real-time monitoring solution that detects and resolves agent environment issues, ensuring uninterrupted, high-quality customer interactions and reducing downtime in contact centers. We are proud to be at the forefront of technology that empowers remote teams to deliver outstanding service, no matter where they are. Thank you once again to TMCNet and Rich Tehrani for this recognition! https://lnkd.in/ezfZksrw #Innovation #ResolveAX #Awardwinner #Realtimemonitoring #Agentassurance
Winners of TMCnet's Teleworking Solutions Excellence Award for 2024 Announced
tmcnet.com
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Improve Your Brand's CX with Automated IVR Testing ✈ By offering 24/7 availability, self-service options, and cost savings, IVRs can completely transform CX for organizations in the travel and hospitality industry. Check out our latest blog to find out how you can overcome CX-related defects and optimize your IVRs to ensure that you can always communicate with your customers: https://lnkd.in/e_Cfmn5h
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Cyara reposted this
Upcoming Webinar: The Future of Agentless Experiences Will contact centers be agentless in the future? And what can you do to future-proof your #CX channels? Learn what you can expect from the CX industry in the future by joining Cyara’s Chief Technology Strategist Raj Gupta and Senior Director of Product Christoph Börner at our upcoming webinar hosted by CCW Digital: https://lnkd.in/g_PWeuta #contactcenter #CXTransformation #chatbot #innovation #webinar
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Upcoming Webinar: The Future of Agentless Experiences Will contact centers be agentless in the future? And what can you do to future-proof your #CX channels? Learn what you can expect from the CX industry in the future by joining Cyara’s Chief Technology Strategist Raj Gupta and Senior Director of Product Christoph Börner at our upcoming webinar hosted by CCW Digital: https://lnkd.in/g_PWeuta #contactcenter #CXTransformation #chatbot #innovation #webinar
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Maximize Your IVR’s Potential with Automated Testing Manual #IVR testing is holding your contact center back. Check out our NEW resource to learn how to significantly reduce testing time and assure CX quality with automated IVR testing: https://lnkd.in/es8pKYDW Unlock your contact center’s potential with proactive issue detection and remediation, so you can ensure your IVRs are always delivering high quality customer interactions. #CX #IVRtesting #CXTransformation
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