Epiphany

Epiphany

Telephone Call Centers

Akron, OH 522 followers

US-based frontline customer care for healthcare providers and those that support them.

About us

We’re specialists in providing 24/7, US-based frontline customer care for the healthcare tech market. We help Americans get the most from their healthcare, and enable innovative service providers to thrive. Our approach combines US-based contact center services, expert training, and end-to-end device logistics – providing you with everything you need to deliver the best customer service possible. Our mission is two-fold: providing healthcare technology companies with unrivalled, omnichannel customer services, while helping to keep their support costs low. Our support services are award-winning, cost-effective, and extend from service design through to delivery and constructive feedback loops. We’re there to help your customers, so you can focus on your core business. Based on our interactions with your customers, we help you improve your self-service and automation options, minimise call churn, and free up agent time for more complex conversations. We help you to use us less. We hire expert, empathetic problem-solvers, and they stay with us for four times longer than the industry average. Our teams are entirely US-based too, so local understanding and the ability to deliver 24/7 support is a given. Our home is Akron, Ohio. We’re in the tech hub of the Midwest, and a hotbed of healthcare technology talent. The growing concentration of healthcare tech specialists in the area means that we benefit from a rich talent pool – and our healthcare clients and their customers benefit from this talent too.

Website
http://epiphanymgmt.com
Industry
Telephone Call Centers
Company size
51-200 employees
Headquarters
Akron, OH
Type
Public Company
Founded
2007

Locations

Employees at Epiphany

Updates

  • View organization page for Epiphany , graphic

    522 followers

    The Senior Support Specialist is responsible for providing high-level customer service and technical support to clients. This role involves handling complex customer inquiries, troubleshooting issues, and providing guidance to end users who are participating in live training sessions, townhalls and stakeholder meetings.  Additionally, the Senior Support Specialist will also be the point of contact for escalations and/or customers that frequently need additional training and may also be required to deliver the training content.   The Senior Support Specialist will also collaborate with other departments and team members to improve service processes and contribute to the overall success of software “Go Live” timelines. Visit us at epiphanymgmt.com/careers

    • No alternative text description for this image
  • Epiphany reposted this

    View organization page for Epiphany , graphic

    522 followers

    We are seeking an experienced and highly motivated Project Manager to join our team here at Epiphany! The ideal candidate will be responsible for the planning, executing, implementation and finalizing healthcare projects according to strict deadlines and within budget. This role involves coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan and will also define the project’s objectives and oversee quality control throughout its life cycle. Think you're a great fit and want to join us? Visit our website to apply! https://lnkd.in/gYDQF32k

    • No alternative text description for this image
  • View organization page for Epiphany , graphic

    522 followers

    We are seeking an experienced and highly motivated Project Manager to join our team here at Epiphany! The ideal candidate will be responsible for the planning, executing, implementation and finalizing healthcare projects according to strict deadlines and within budget. This role involves coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan and will also define the project’s objectives and oversee quality control throughout its life cycle. Think you're a great fit and want to join us? Visit our website to apply! https://lnkd.in/gYDQF32k

    • No alternative text description for this image
  • View organization page for Epiphany , graphic

    522 followers

    It's the First Day of Summer! Summer means - warm weather, outdoor concerts, baseball, BBQ's, watermelon, trips to the beach (sand and sun!) and so much more! These are just a few of our favorite things about summer. What's yours?

    • No alternative text description for this image
  • View organization page for Epiphany , graphic

    522 followers

    Juneteenth became a federal holiday on June 17, 2021 when President Joe Biden signed into law the Juneteenth National Independence Day Act. Juneteenth celebrates the emancipation of enslaved African American people in the United States in 1865 when the Emancipation Proclamation became widely enforced throughout the country. At Epiphany, we appreciate the differences and unique traits and characteristics of our people and celebrate what makes everyone special.

    • No alternative text description for this image
  • View organization page for Epiphany , graphic

    522 followers

    On this Father’s Day, we would like to show our appreciation and gratitude to all of our employees who are fathers, all of our Clients who are fathers, and all those who are father like figures. Father's traditionally have a provider and protector role, as well as playing an important part in a child's daily life and activities What is one of your favorite memories growing up with your father or father figure?

    • No alternative text description for this image
  • View organization page for Epiphany , graphic

    522 followers

    "That the flag of the United States shall be of thirteen stripes of alternate red and white, with a union of thirteen stars of white in a blue field, representing the new constellation." - the Second Continental Congress, June 14, 1777 Now containing 50 stars, one for each state of the Union, we still honor and salute the red, white, and blue.

    • No alternative text description for this image
  • View organization page for Epiphany , graphic

    522 followers

    With people being the heart of our business, we're always excited to attend conferences and events that allow us to network with new people. Recently, our CEO, CSDO, and VP of Business Development attended an event for Applied Self Direction. They had a great time learning about the evolution of self direction and care, and meeting new healthcare providers.

    View profile for Joseph Marte, graphic

    Enabling US healthcare providers and technology companies to grow through enhanced frontline customer experience and support | Vice President, Epiphany Management

    Excited to Sponsor Applied Self-Direction! This is going to be an amazing day of networking and learning. Looking forward to see the next stages of Self-Directed Care. Some amazing Partners and Sponsors here today. Tempus Unlimited, Inc. CareSource Inspirata Consulting HHAeXchange Therap Services Best Care LLC KanTime Inc. Mains'l Services KanTime Inc. GT Independence #selfdirectedcare #customerrelations #networking

    • No alternative text description for this image
    • No alternative text description for this image
    • No alternative text description for this image
    • No alternative text description for this image
    • No alternative text description for this image
      +2
  • View organization page for Epiphany , graphic

    522 followers

    June is Pride Month - created to recognize the significance of the Stonewall Uprising in 1969. It continues today with celebrations that recognize the contributions and culture of the LGBTQIA+ community.   At Epiphany, we appreciate the differences and unique traits and characteristics of our people and being their authentic selves.

    • No alternative text description for this image

Similar pages

Browse jobs