Patients and visitors notice when a hospital appears dirty or unkempt. Real-time monitoring of cleanliness by location helps ensure prompt resolution, and even proactive responses, before cleanliness affects patient perception and HCAHPS scores. More: https://lnkd.in/gdACKZXw
FeedbackNow by Forrester
Information Services
Cambridge, Massachusetts 2,594 followers
Real-Time Signals for Your Real-Time Operations
About us
Real-Time Signals for Your Real-Time Operations FeedbackNow by Forrester gives businesses in healthcare, travel, multi-location retail, and major venues the ability to monitor, analyze and act on a continuous stream of customer feedback and other signals to optimize their operations using a simple and powerful system. Businesses are given this feedback instantly in FeedbackNow’s platform and are able to analyze data for trends, and prioritize action to improve experiences and operations. FeedbackNow enables brands to consistently deliver excellent CX and drive growth.
- Website
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http://www.FeedbackNow.com
External link for FeedbackNow by Forrester
- Industry
- Information Services
- Company size
- 1,001-5,000 employees
- Headquarters
- Cambridge, Massachusetts
- Type
- Public Company
- Founded
- 2011
- Specialties
- Customer satisfaction, Passenger satisfaction, Employee satisfaction, Data analysis, Touch points analysis, customer experience improvement, passenger experience improvement, Employee satisfaction improvement, Operations, Real-Time Feedback, and Operational Improvement
Locations
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Primary
60 Acorn Park Dr
Cambridge, Massachusetts 02140, US
Employees at FeedbackNow by Forrester
Updates
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53% of nurses feel call lights interrupt critical tasks (via Perspectives of Nurses and Patients on Call Light Technology, CIN 2016). Directly connect patients to the correct team to resolve their non-medical issue with the push of a button! Learn more: https://lnkd.in/gdACKZXw
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Navigate your airport operations with precision. FeedbackNow gives you real-time insights so you can understand every terminal as thoroughly as your flight paths. https://lnkd.in/ee56NZ5X
Air traffic control for passenger experience
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Studies show noise levels in patient rooms consistently hit 60-80dB, well beyond WHO recommendations of 30-35dBs. We can help you monitor and manage noise levels and be instantly alerted when and where noise levels spike above acceptable thresholds. https://lnkd.in/enzsbWJB
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Air traffic control relies on precise real-time data for quick decision making. Terminal operations deserve the same kind of visibility. Learn more at https://lnkd.in/ghTJsghP
Real-time data for airport terminal operations
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FeedbackNow's data-driven insights show you exactly where to focus your teams to improve passenger experience in real time. Uncover hidden factors shaping passenger satisfaction and prioritize improvements where they matter most. https://lnkd.in/ee56NZ5X #PassengerExperience
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Modernize your processes and wave goodbye to operational snags with the help of real-time technology. One press of a button sends instant alerts to the right team members for streamlined operations that leave inefficiencies in the dust. Free consultation: https://lnkd.in/gpVJqAv4
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Air traffic control is known for real-time decision making based on precise data. What if you could have a similarly powerful system for managing the passenger experience throughout the terminal? You can. Learn more at FeedbackNow.com
Air Traffic Control for Passenger Experience
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FeedbackNow can! Ditch the slow surveys and improve patient experiences before they go home unhappy. Real-time operations can't wait for surveys after the fact. Get instant insights with FeedbackNow: https://lnkd.in/gpVJqAv4