📢 New playbook alert! We’ve just dropped our latest playbook: Decoding CX Metrics: A Playbook for Tracking and Optimizing Customer Experience. 🎉 Why should you check it out? Because understanding your CX metrics is key to driving customer satisfaction and loyalty. This playbook will help you understand metrics: their origin, how to measure them — and even some unsung heroes that don't get the credit they deserve! Get your hands on the playbook here and start improving your CX game! 🚀📊 https://lnkd.in/gfKeDDvr #CustomerSuccess #CXMetrics #Optimization #Playbook #GenAI #AI
Forethought
Software Development
San Francisco, California 15,230 followers
Enabling exceptional business outcomes through AI, starting with the customer experience.
About us
Forethought is the most advanced generative AI agent for customer support, trained on your unique data set. Our AI-driven solutions integrate seamlessly to resolve issues instantly, predict and prioritize tickets, and assist agents with relevant knowledge. Transform your customer support with AI that learns continuously to provide more accurate and contextual responses.
- Website
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http://www.forethought.ai
External link for Forethought
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- AI, NLP, Customer Support, Customer Success, Help Desk Management, NLU, Machine Learning, Customer Experience, Natural Language Understanding, Natural Language Processing, Artificial Intelligence, Automation, Customer Operations, Help Desk Integration, and Customer Service
Locations
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Primary
345 California St
Suite 600 and 700
San Francisco, California 94104, US
Employees at Forethought
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Dr. Manu Kumar 👋🏽
Chief Firestarter @ K9Ventures • Co-founder @ Carta • Co-founder & CEO @ HiHello • Investor in Lyft, Twilio, Auth0, Carta, LucidChart, Everlaw, &…
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David Ginsburg
Customer Success Executive
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Lindsay Fifield
Director of Customer Success at Forethought
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Ashvin Bachireddy
Updates
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Businesses need to invest in multilingual solutions that ask not the customer to change but the business itself to adapt to the needs of the customer. #AI -powered translation and multilingual customer support is that solution. 🌎 🗣️ Learn more:
How AI Enhances Multilingual Customer Support | Forethought
https://forethought.ai
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📣Calling all #CX experts! 📣 Our benchmark report allows us to answer industry questions with confidence. We take an in-depth look at how companies are harnessing #AI to transform customer support. With insights on industry trends, support team sizes, ticket complexity, and more, it’s packed with data on deflection rates, cost per resolution, and customer satisfaction scores. Hungry for more? Give the full report a read here ➡️
2024 AI in CX Benchmark Report | Forethought
https://forethought.ai
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From fundraising to starting a technology company and everything in between, check out this interview with our CEO, @Deon Nicholas, and Grace Gong of Venture with Grace! https://buff.ly/3MnBIgW
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Want to learn more about RAGs? Deon Nicholas breaks down the five things you need to know! 🧠 1️⃣ Why you should care 2️⃣ What is a RAG 3️⃣ Why is RAG important 4️⃣ How to build a RAG yourself 5️⃣ When not to use RAG, and what’s even better?
5 Things to Know about RAGs (Retrieval Augmented Generation) 🤖🔍 This is the common technique that almost all AI vendors use to get an LLM like ChatGPT to answer questions based on your knowledge base. This is what most think of when they think of “Generative AI”, and it’s already becoming tablestakes for any AI practitioner or operations leader looking to apply Gen AI in the real world. Here are five things to know: 1️⃣ Why you should care 2️⃣ What is a RAG 3️⃣ Why is RAG important 4️⃣ How to build a RAG yourself 5️⃣ When not to use RAG, and what’s even better? And I think #5 is critical 🤷🏾♂️. #ai #genai #generativeai #chatgpt #customerservice #customerexperience #entrepreneurship #entrepreneur #openai #cx
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To better understand what #AI is, we have to first start with what it's not. Check out our recent blog post to demystify the #tech behind the timely topic. https://buff.ly/3KxPa0N Unpack: 📝 a clear, concise definition 🤖 how AI can best be used ⚖️ ethical considerations 📚 education for deeper understanding
Demystifying AI: Exploring Why It's Not as Scary as You Think | Forethought
https://forethought.ai
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🤖 AI Agents in Action! 🤖 Ever wondered how AI agents are transforming everyday tasks? Our new blog dives into the most exciting use cases, including virtual assistants and predictive analytics. 📊✨ Dive into the future with us! Explore the blog 👉
Top 8 Use Cases for AI Agents | Forethought
https://forethought.ai
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The hidden costs of doing #AI wrong can, and will, affect any business. Read our AI in CX Benchmark Report to find out where those hidden costs are hiding , and learn how to do AI implementation & use right from the beginning. 🚀
AI in CX Benchmark Report 2024 | Forethought
forethought.ai
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🚀 #WereHiring: Senior Backend Engineer! 🚀 Are you passionate about cutting-edge technology and eager to solve some of the world's toughest problems? We're looking for talented Senior Backend Engineers to join our remote award-winning engineering team. Apply here and learn more about this opportunity:
Senior Backend Engineer
boards.greenhouse.io
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"When the next wave of artificial intelligence arrives, autonomous bots will be able to complete nearly any task humans carry out on their devices. The technology is being hailed by techies as the next evolution of ChatGPT because it is capable of revolutionizing so many aspects of our daily lives." Check out this latest The Wall Street Journal article about AI that mentions Forethought ➡ https://lnkd.in/gMvt5inn
These New AI Bots Will Do Just About Anything for You
wsj.com