It’s #AIAppreciationDay! Vote in the poll below to tell us what question you have for our genAI tool Izola. 👇
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Forrester is one of the most influential research and advisory firms in the world. We help leaders across technology, customer experience, digital, marketing, sales, and product functions use customer obsession to accelerate growth. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and put their customers at the center of their leadership, strategy, and operations. Our unique insights are grounded in annual surveys of more than 700,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective research methodologies, including Forrester Wave™ evaluations; more than 100 million real-time feedback votes; and the shared wisdom of our clients.
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It’s #AIAppreciationDay! Vote in the poll below to tell us what question you have for our genAI tool Izola. 👇
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Generative AI is reshaping traditional technology, and this includes enterprise resource planning (ERP) systems. Vice President and Principal Analyst Liz Herbert discusses the opportunities and challenges of genAI in ERP and closes the episode by previewing some of the sessions at the upcoming #ForrTech North America event. Listen to the full episode here. https://forr.com/3W34KXN
Want to achieve customer obsession? Explore our resources to help you: 1️⃣ Put customers at the center of everything. 2️⃣ Plot a course for success. 3️⃣ Start your transformation. 4️⃣ Prioritize customer satisfaction. 5️⃣ Inspire your teams. https://forr.com/3KfDBeI
"AI will change things in the same way that electricity did and continues to do: It creates the conditions through which people can do old things better while also envisioning completely new things to do." -James McQuivey, Ph.D. Your success with AI will depend on how effectively you lead your people adapt to the old and new with the help of powerful AI tools. Join us at #ForrTech North America to learn how leadership can enable your people to make AI ✨ magic ✨ happen. https://forr.com/4cCSgNf
Curious about the most valuable emerging technologies for your business? See how Forrester breaks down the short-, middle-, and long-term benefits. https://forr.com/45RXimL
We partnered with Ahold Delhaize, a multinational grocery firm, in defining the cybersecurity metrics that are most closely linked to its business strategy. Watch this video with Eleftherios Giannakis to learn how the partnership has helped the cybersecurity team at Ahold Delhaize support its internal customers and business. https://forr.com/3VqP4x1
Rapid technological change can make it challenging for businesses to stay informed. This week, VP of Emerging Tech Portfolio Brian Hopkins explains this year's top 10 emerging technologies and when each will start delivering value to users. https://forr.com/4cvnmpY
That's a wrap on #ForrCX North America 2024! From the keynotes to the breakout discussions and shared perspectives, we enjoyed every moment. These are just a few highlights from last week's event: 🤝 We explored how human ingenuity paired with AI will transform experiences. 🌟 We emphasized this pivotal moment in CX history and how to align to win. 🏅 We recognized our latest Customer-Obsessed Awards winners. Now it's time for CX, marketing, and digital leaders to begin turning new ideas into action. See you in Nashville next year for CX Summit North America 2025! https://forr.com/4cdigz1
Forrester’s top 10 emerging technologies for 2024 are out! Read our announcement to see the technologies that our research says will deliver the fastest ROI. ✔️ See where genAI, TuringBots, and IoT security fit into our top 10 list. ✔️ Identify the technology that will drive commercial and urban transportation. ✔️ Analyze the benefits of all 10 technologies in the short, middle, and long term. https://forr.com/3VVVEgr
US consumers' perceptions of CX quality are now at their lowest point 📉 since the inception of the Forrester Customer Experience Index (CX Index™). Read a few of the key findings from our recent report. https://forr.com/3VRzOuv