Foundever

How can #CX brands mitigate #cybersecurity risks and maximize outsourcing rewards? The frequency, cost and potential reputational damage resulting from data breaches and cyberattacks is rising. Even with a robust security strategy underpinning your existing operations, vulnerabilities can still arise through connections with vendors or suppliers who may have weaker defenses. Organizations with the greatest levels of cyber resilience have a genuine security culture and a long-term commitment to the employee experience at their core. When security is viewed as integral to business strategy rather than simply an issue for the IT department, processes, tools and protocols that mitigate risk do so without putting the brakes on productivity. However, even if a potential partner can tick all these boxes, it still needs to prove it can align with your organization’s values and that it is capable of building a relationship built on open communication. When seeking customer experience expertise, you’re looking to build a long-term business relationship; you’re not just picking a new supplier. Explore more in our whitepaper: https://lnkd.in/gE9jyq7r #AI #GenAI #ProviderSecurity #CustomerExperience #BPO

Simply being on social media is not effective #CX customer care — your customers want personalization. In our blog post, we explore the best practices of social media care and dive into how they can help your brand improve customer engagement and satisfaction 👉 https://lnkd.in/gecgfTyB #SocialCX #SocialCare #CustomerExperience #BPO

We’re very excited for this year’s European Contact Centre & Customer Service Awards (ECCCSA) -- and proud to be a dual sponsor: we are this year’s Technology Sponsor as well as a Category Sponsor! 🙌 Best of luck to all in this year’s awards, and we’ll see you in London in November! 🎉 #sponsorship #ECCCSA #awards #CustomerExperience #CX #BPO

We are thrilled to share the fourth episode of our podcast series, Coffee Chats, featuring Foundever colleagues across the Multilingual region and interesting guests about different topics such as work, the Foundever world, and so much more! It is with special pride that today's episode is dedicated to the three countries in the Multilingual region recently awarded with the Great Place to Work Certification: Portugal, Greece and Egypt. Bruno Gouvêa (HR Director for Portugal and Italy), Olga Diplarou (HR Director for Greece and Egypt) and Nahla Rashed (HR Manager for Egypt) will bring to light what were the key factors that contributed to this amazing achievement. So, sit back get a coffee and get ready to be inspired. ☕

As #fintech funding continues to fall, and pressure from existing investors regarding fiscal responsibility continues to mount, finding the right #customerexperience delivery partner to help bring control to spending and return on investment could ultimately decide whether your organization thrives or merely survives in the current economic climate. Learn more in our blog: https://foundever.link/unh #CX #BPO

Travel nightmares or traveler customer loyalty? Our playful matchmaking scenario aside, it’s clear that today’s travelers seek value and memorable experiences. 𝗧𝗵𝗲 𝗕𝗮𝗱 𝗡𝗲𝘄𝘀: While the goal of most travel and hospitality companies is to offer exceptional service and create the ideal trip, research by Skift and McKinsey & Company shows the average traveler’s experience frequently falls short. Operators often fail to consistently meet basic expectations regarding timing and quality — itinerary changes, delays and cancellations — which too often cause stress and anxiety for customers. 𝗧𝗵𝗲 𝗚𝗼𝗼𝗱 𝗡𝗲𝘄𝘀: With the desire to travel at an all-time high, eased restrictions and next-gen technology smoothing out the travel experience, global travel is anticipated to rebound. The tourism market is set for growth above GDP levels in the next five years. 𝗧𝗵𝗶𝘀 𝗶𝘀 𝘁𝗵𝗲 𝘁𝗶𝗺𝗲 to rethink your customer experience — enhance customer interactions, improve the delivery of customer care services, and optimize the management of people and operations in your contact centers - and win the loyalty of travelers. Learn more in our best practice guide: https://foundever.link/qf9 #Travel #Hospitality #TravelCX #CustomerExperience #CX #BPO

How do you evaluate a potential partner’s current and future #cybersecurity readiness in the context of generative #AI’s growing influence as a productivity tool and catalyst for more frequent and more sophisticated cyber-attacks? There is a growing consensus that over the next two years the frequency and ferocity of cyberattacks will markedly increase, with GenAI playing a key role. CX delivery success hinges on building and maintaining a tier-one business relationship. You are entrusting another entity to embody and eventually elevate your brand with existing and potential customers. What things should every potential partner on your shortlist should have in place, and what items are "must-haves" on their roadmap? 📋 Action list • Assess the clarity of the potential partner's generative AI adoption roadmap. • Evaluate protections and validations for data used in training models or enhancing security. • Assess how prepared the organization is for increased and sophisticated cyberattacks influenced by generative AI. • Explore plans to use generative AI for a proactive cybersecurity approach. • Evaluate the integration of GenAI in strategies that empower employees against cyber threats. Learn more in our whitepaper: https://lnkd.in/gE9jyq7r #GenAI #ProviderSecurity #CustomerExperience #CX #BPO

What is a security culture and why does your organization need one? When an organization makes security central to its business culture, it minimizes the risk of human error leading to a breach and turns employees into the first and strongest line of defense, rather than the weakest link in the cyber security chain. So, what is a security culture and what is the key to its successful implementation? Find out in our blog: https://lnkd.in/gJzMXWqV #Security #CyberSecurity #DataSecurity #CustomerExperience #CX #BPO

As artificial intelligence (#AI) continues to evolve, its impact on the travel and hospitality industry is becoming increasingly profound. Here are five predictions for how #GenAI will transform the industry, offering a glimpse into an exciting future of personalized and enhanced travel experiences. 1. GenAI will help create hyper-personalized travel experiences 2. ... Read more in our blog: https://lnkd.in/gzQhWZcZ #Travel #Hospitality #CustomerExperience #CX #BPO

🏝 Today’s travelers seek value and memorable #experiences. With concerns about inflation and economic uncertainty, they’re more selective about where and how they spend their money. And their expectations have never been higher. This is an opportune time to rethink your customer experience — enhance customer interactions, improve the delivery of customer care services, and optimize the management of people and operations in your contact centers. In this guide: • 𝗕𝘂𝗶𝗹𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗹𝗼𝘆𝗮𝗹𝘁𝘆: Learn effective methods for creating loyal customer relationships and delivering unforgettable guest experiences that keep them coming back. • 𝗨𝘀𝗲 𝗔𝗜 𝗳𝗼𝗿 𝗲𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝘁𝗿𝗮𝘃𝗲𝗹 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀: Discover how AI can transform customer interactions and operational efficiencies in the travel and hospitality industry, creating a smoother and more personalized journey for guests. • 𝗖𝗿𝗮𝗳𝘁 𝗼𝗻𝗲-𝗼𝗳-𝗮-𝗸𝗶𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 with hyper-segmentation. Use advanced data analysis and hyper-segmentation to tap into individual customer preferences, enabling the creation of deeply personalized experiences. • 𝗜𝗺𝗽𝗿𝗼𝘃𝗲 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘁𝗼 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝗴𝘂𝗲𝘀𝘁 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: Understand the critical link between employee satisfaction and guest experience, and gain insights on how to build a positive work environment that translates into better service for customers. ✈ Learn more in our best practice guide: https://lnkd.in/dwXiMqgM #Travel #Hospitality #TravelCX #AI #CustomerLoyalty #CustomerExperience #CX #BPO