With Freshservice and Freddy AI, TaylorMade Golf Company’s IT department automated critical workflows and slashed ticket resolution time by 50%. Read more about how Freshworks made AI-powered ITSM par for the course: http://bit.ly/3yZ7Og0
Freshworks
Software Development
San Mateo, California 900,709 followers
Delivering modern, AI-powered software solutions that delight customers and employees. Trusted by 67,000+ businesses.
About us
Freshworks (NASDAQ: FRSH) delivers modern, AI-powered customer and employee-service solutions that increase efficiency and improve engagement for companies of all sizes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including s American Express, Bridgestone, Databricks, Fila, Nucor, and Sony.
- Website
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https://bit.ly/3iPrRWb
External link for Freshworks
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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Hard-coding sensitive info = Sticky note on your desk. We’ve got a better plan. 🔒 With the “App setting”, securely store and manage critical data outside your app’s code. 🔄 Update critical info without touching the source code 🔐 Keep sensitive data in an encrypted environment ⚡ Make changes without republishing your app
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✅ IT uses Freshservice. ✅ Security operartions uses Freshservice. ✅ Legal uses Freshservice. ✅ HR uses Freshservice. Today, Druva is able to collaborate better across teams and streamline support. Watch the full story: bit.ly/3T5fzYw
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As organizations shape their 2025 strategies, our CIO, Ashwin Ballal, advises prioritizing what matters most: creating a work environment where IT teams and employees can thrive without being overwhelmed. via CIO Online
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We’re so proud of our Denver and San Mateo teams for donating 60 backpacks filled with school supplies to Family Giving Tree and A Precious Child! Last week, our amazing San Mateo team also spent time packing and organizing even more school supplies at the FGT warehouse to help students in need. Together, we’re making a positive impact on our communities—one backpack at a time. 💙🎒
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Our senior VP of customer service, Murali Krishnan says the future of customer service is brighter than ever but requires service leaders to think systematically about AI. via The Works. Full conversation in the comments below 👇
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Want to make the most out of your Freshworks platform? Join our upcoming webinar and discover how to tailor Freshworks to your unique needs with Marketplace apps. 📅 When: 4 September 2024 ⏰ Time: 11:00 a.m. PDT 👉 Register here: bit.ly/3YVaaHk Speakers: Jason Fearing, Anubhav Gupta, Shobhit Gupta, Jayasimha Raghavan, and Gautham Lakdive
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Amr Onsy of Review - Business Solutions shares the remarkable growth journey sparked by their partnership with Freshworks — a decision that transformed both Onsy's career and Review's expansion across the MEA region. #PartnerEcosystem #FreshworksPartnerSpotlight