“What would your support experience look like if you had 10X growth?” This was a pivotal question for Susana de Sousa in her early days scaling Loom's support, and is the same one she uses with her own clients who are getting their support functions off the ground. If you think big, then you can start to figure out: 🥅 The stretch goals for support operations at 10X 🪜 The steps and milestones that would lead to support at scale 🕳️ The gaps and improvements of your current setup Learn more about scaling self-service support in the on-demand panel webinar: https://hubs.la/Q02L-czh0
Front
Software Development
San Francisco, California 35,817 followers
How teams delight their customers, engage their teams, and build stronger businesses 🤝
About us
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
- Website
-
http://front.com
External link for Front
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2014
- Specialties
- SaaS, Email collaboration, Customer Service, Management software, and Shared Inbox
Products
Front
Help Desk Software
Front is a customer operations platform for streamlining communication and delivering exceptional service at scale.
Locations
-
Primary
1455 Market St
San Francisco, California 94102, US
-
32, Rue René Boulanger
Paris, Île-de-France 75010, FR
-
625 W Adams St
Chicago, Illinois 60661, US
-
City Quay
Dublin, County Dublin, IE
Employees at Front
Updates
-
Dive into our guide for tips on evaluating customer interactions with real examples from Front’s award-winning support team 🏆 https://hubs.la/Q02L-ksD0
-
75% of customers find value connecting with other customers in a company’s online community. From trial and error to a tried-and-true community content strategy, learn the secrets to delivering valuable self-serve experiences with Nisha Baxi, Head of Community and Digital Customer Success at Gong, and other customer experience experts. Watch now: https://hubs.la/Q02L-kXk0
-
Being busy doesn’t mean you can’t stay informed. Agents can now set their status to busy ⏳ so they can stay updated with notifications while new conversation assignments are paused 🔕 https://hubs.la/Q02LYV740
-
Seamlessly log phone calls, voicemails, and SMS messages directly in Front with our KrispCall integration! See how you can transform your sales and support calls today: https://lnkd.in/gcFwGj4m
Struggling to keep track of crucial customer details during sales conversations? 😒 KrispCall X Front Integration is here to streamline your process! Automate data entry, access a centralized customer view and empower your team to deliver personalized experiences. 👉 Swipe through our carousel to discover how this integration can boost your team's productivity and accelerate your sales process. Discover more here: https://lnkd.in/dEmwQD58 #SalesEfficiency #CRMIntegration #KrispCall #Front #ProductivityBoost
-
We’re on the move! Front is expanding our team and hiring in a new hub of Santiago, Chile. Want to play a role in shaping the future of customer service? Learn more: https://hubs.la/Q02LD36W0 #Expansion #SantiagoJobs #Hiring #JoinOurTeam #CareerOpportunities #Front
-
How does Structured's one-person support team reel in thousands of 5-star ratings? With Front's chatbot! After updating their chatbot with Front's AI reply functionality, Structured began to receive glowing feedback about how great their customer support was. In fact, Communications Director Kevin Kimmig shared, "We started getting App Store reviews saying how good our chatbot is compared to others our customers have used in the past.” Learn how you can scale your service and set your company apart: https://hubs.la/Q02LwNzJ0
-
Four years ago, Brandon Bay, CTB joined Logistics Group International, Inc. with a goal of accelerating growth, without sacrificing the 5-star service they’re known for. LGI invested in technology like Front, Highway, Greenscreens.ai, and Vooma to streamline their operations and increase brokerage efficiency. Brandon explains, “We’re not replacing people with technology. We are trying to optimize technology to increase the capacity of our people. And we really, really just want to take care of our customers and carriers.” The results? LGI achieved 3x revenue growth over the past 4 years and saves 12,000 hours per year thanks to Front’s automation capabilities, productivity features, and integrations. Read the full story here: https://hubs.la/Q02K-BCS0 #FrontLovesLogistics
-
CSAT SUMMER. Congratulations to our very own support team for achieving 100% CSAT for the month of July! You can see all of our public support metrics here: https://hubs.la/Q02L9Vfg0
-
¡Gracias, DFMAS, por publicar sobre Front! We’re excited to share that we are hiring for our new hub in Santiago, Chile. Ready to make an impact? Explore our open positions and apply today: https://front.com/jobs #Expansion #SantiagoJobs #Hiring #JoinOurTeam #CareerOpportunities #Front
⭕ CoffeeBreak | La compañía multinacional Front -que se dedica al desarrollo de software para el servicio de atención a clientes- está concretando su llegada a Chile y contratará a más de 100 profesionales en áreas como ingeniería de #software, #diseño, #finanzas y #recursoshumanos.