Create an AI plan tailored to your brand's CX needs with our latest workbook. Get your free copy now and learn about key AI benefits, creating a roadmap, and criteria for choosing an AI platform → https://bit.ly/4bU2Jmu #CX #AI #cxleaders #cxstrategy #customerexperience #customerservice
Gladly
Software Development
San Francisco, California 12,226 followers
Radically personal customer service software.
About us
Gladly is the only AI-powered customer service software built around people, not tickets. Unlike traditional ticket-based systems, Gladly uses the customer as the core record. We bring together everything you know about your customers and every interaction you’ve shared — across channels, both agent-led and AI-driven — into one continuous, lifelong conversation, resulting in more personal experiences and empowered support teams. Gladly was founded with the vision of a happier world where customers are back at the center of customer service. Today, Gladly is proud to call over 300 of the world’s most loved brands customers, including Nordstrom, Warby Parker, Crate & Barrel, Ralph Lauren, Tory Burch, Rothy’s, and more. For more on how we’re creating irrational loyalty for these brands and more, visit https://www.gladly.com/
- Website
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https://www.gladly.com
External link for Gladly
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2014
- Specialties
- Customer Service Platform, Saas, customer service, customer experience, omnichannel, customer support, CCaaS, multi-channel, AI, automation, IVR, digital customer service, native voice, and self-service
Locations
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Primary
60 29th St
Suite 125
San Francisco, California 94110, US
Employees at Gladly
Updates
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Want to cut through the trendy buzzwords and understand practical #AI applications? Don't miss this webinar 👇 #cxleaders #cxstrategy #customerloyalty
Join us on August 22 at 1 pm ET for the CX Leaders Webinar: "Decoding AI for CX: From Buzzword to Business Strategy." Register now and secure your spot: https://lnkd.in/g4V8-YpY In today’s world, #AI is everywhere – from SaaS product offerings to cryptic billboards – but what does it truly mean for your customer experience strategy? Execs In The Know (Chad McDaniel) and our partner Gladly (Disha Gosalia and Chris Van Wagoner) invite you to explore the real potential of AI in #CX. Learn to differentiate between trendy buzzwords and practical applications, and discover actionable strategies to seamlessly integrate AI into your CX efforts for sustainable success. 🔑 Key Takeaways: ✨ Identify and implement AI #solutions that enhance your existing CX strategies. ✨ Build a solid foundation for AI in CX, ensuring long-term benefits. ✨ Leverage AI to foster deep customer loyalty while maintaining the human touch. #CXLeaders #CustomerExperience #leadership
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This partnership is a CX "shoe"-in! 👟👏 Discover how Birdies, renowned for their stylish and comfortable footwear, leverages Corso’s Gladly integration to deliver an unparalleled customer experience. Check out the full story here → https://bit.ly/3ykkuh5 #cx #customerexperience #cxstrategy #partnership
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The holiday season can overwhelm customer service teams with high call volumes, backlogs, and returns. Prepare your team with our "Summer Strategy, Winter Success" handbook ❄️🥇 → https://bit.ly/3zKrwME #holidayprep #cx #cxleaders #customerservice
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Exciting news! Corso and Gladly have joined forces to create a powerful combo for CX teams ⚡️ → https://bit.ly/3WBQRRZ With Corso, Gladly users can: ✨ Easily file shipping claims with a single click on behalf of a customer ✨ View centralized order and claim information ✨ Get insights into order returns, exchanges, and shipping issues ✨ And more! #CX #ecommerceintegration #strategicpartnerships #customerservice
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🔥 Hot off the press 🔥 Our latest workbook is here to help you create an AI plan tailored to your brand’s CX needs → https://bit.ly/4bU2Jmu Get your free copy now and explore: • Key benefits to look out for in AI, like customer empowerment & lower costs • How to create a roadmap for introducing AI into your customer experience • Top criteria to consider when shopping for an AI platform • And more #cx #AI #cxleaders #cxstrategy #customerexperience #customerservice
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The holiday season can leave customer service teams in the weeds with high call volumes, backlogs, and an influx of returns. It’s a high-stakes shopping period where brands cannot afford a misstep. Prepare your team for the holiday rush with our Summer Strategy, Winter Success handbook. It covers: 🌟 Identifying strengths and improvement areas from past performance 🌟 Onboarding best practices to prepare new hires for the busiest season 🌟 Quick optimizations to enhance efficiency across all channels 🌟 And more Download now and lead your team to success this holiday season → https://bit.ly/3zKrwME #holidayprep #cx #cxleaders #customerservice
Summer Strategy, Winter Success Handbook
https://www.gladly.com
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Gladly has once again clinched top rankings for #customerservice software! → https://bit.ly/3YfjV2X As per the G2 Summer 2024 reports, our rankings speak volumes: 🎉 100% of users rated Gladly with four or five stars 🎉 Best overall in 30+ reports 🎉 Named a Leader in the Grid® Report for Help Desk And Gladly users have terrific things to say: 🗣️ "I use Gladly every day to provide the best customer support possible." 🗣️ "One of the standout features of Gladly is its intuitive interface, making it effortless for users to understand and navigate the platform. Whether you're a new user or a seasoned professional, Gladly's simplicity empowers you to access its full range of capabilities easily." 🗣️ "The upside of using Gladly is the use of AI, in which minor tasks can be done automatically without human intervention, making it easier for everyone in the company." #customerexperience #cx #cxleaders #G2 #G2reports
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We can't wait to attend The Lead Summit next week in New York! ✨🙌 Join us as we share insights on driving irrational loyalty through AI + human expertise and much more. One-on-one meeting slots are limited during this jam-packed conference, so be sure to secure yours today → https://bit.ly/3XKOxJ0 #TheLeadSummit #customerexperience #cxleaders #retail
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Who doesn't love a fantastic rooftop experience, stunning city views, and great conversations? A huge thank you to everyone who joined the Gladly crew for this week's happy hour event in New York City! 🏙 💚 #cxleaders