Great Question

🎉 Changelog Update: July 12, 2024 This week, we rolled out Study Email Alerts to help prevent errors when contacting participants. For example: If you try to invite a participant to schedule an interview when you've already reached your participant limit, you'll be given a path to resolve the issue (instead of confusing or frustrating your participants). Simple, thoughtful guardrails like this create a great participant experience.   In one of our favorite reads this week, Carl Pearson, PhD, explains the importance of this perfectly: "When users are invited for an interview, the way that we treat those participants will influence how they think of the company or app, even if they never touch the app while in the interview process." Links to our changelog + Carl's article in the comments. 👇

Academia and corporate UX are worlds apart. And yet, for those who make the leap from higher learning to big business, there are a number of skills they can take with them and apply in their new settings. Many of which have been honed through writing papers. In her first piece for the Great Question blog, Johanna Jagow explores how writing and publishing academic research papers can help UX researchers grow, including: 🧠 Developing critical thinking skills 🔬 Learning how to conduct research with the right level of rigor ✏️ Improving communication and writing skills 💎 Building credibility as a UX researcher ☕ Working closely together with peers "Writing research papers can not only refine your craft as an influential UX professional, but also help position yourself as a credible voice within the UX community, driving change through insights and rigor." Special thanks to Dr.-Ing. Maximilian Speicher for contributing! #ux #uxresearch #userresearch

🎙 Episode 1 of the "It’s a Great ResearchOps Question" podcast is live! In each episode of this limited-edition series produced by the Cha Cha Club, hosted by Kate Towsey, and sponsored by Great Question, a panel of pros will tackle a burning question about the future of ResearchOps. Like: What are the challenges and opportunities of AI for ResearchOps?   Weighing in on our first panel we have: ⭐ Jared Forney, Research Operations Principal at Okta ⭐ Jessica Lewes, Associate Principal - Research Operations at Kaluza ⭐ Tim Toy, Sr. Program Manager, Research Operations at Adobe "So many of us are on our own, having to figure things out as we go, and we're looking for anything that can help remove repetitive, tedious tasks that are really detail oriented with large volumes. So maybe they don't have a lot of impact by themselves, but in aggregate, they do." Listen now on: 🔗 Spotify: https://lnkd.in/dqy65BVT 🔗 Amazon: https://lnkd.in/dBdvkQzk 🔗 Apple: https://lnkd.in/gw_2kaD3 #researchops #uxresearch #userresearch

We recently partnered with Great Question to produce a limited-edition, six-part podcast series that tackles the great questions facing #ResearchOps professionals today. Every episode features a panel of Cha Cha Club members discussing a great ResearchOps question like, "What are the challenges and opportunities of AI for ResearchOps?" or "How can I convince leadership to establish the first ResearchOps position in the company?" 🎙️ Episode 1 is live! Hear Jessica Lewes from Kaluza, Jared Forney from Okta, and Tim Toy from Adobe share their thoughts on the question: "What are the challenges and opportunities of AI for ResearchOps?" 👏 📻 Available on all major podcast platforms. A new episode will be published every two weeks until all six episodes are live. On Spotify: https://lnkd.in/dqy65BVT On Apple: https://lnkd.in/dTfFyv3x On Amazon: https://lnkd.in/dBdvkQzk

This is a fun one: we're hiring for senior Rails / React engineers in Melbourne/Australia. It's been almost 12 years since I moved from Melbourne to San Francisco, and I'm not going anywhere anytime soon but I've long believed that Australia has one of the strongest engineering cultures & communities in the world. We're looking for great people who want to build great software for customers like Canva & Redbubble, and hundreds of others around the world. Open to anywhere in Australian East Coast but slight preference for Melbourne to join Mark S. on the ground. Feel free to DM me for more details. Xavier Shay Michael Gall 💽John Barton Jason Smale Dave Slutzkin Tom Howard Pete Yandell https://lnkd.in/gPHQdVQJ

Is your research practice IPO-ready? It might seem like overkill, especially if you're at an early-stage startup. Why spend time and resources on something that might never happen? UXR Leader Brad Orego (they/them) offers two reasons: 1. You never know when an acquisition by a public company might happen. 2. Being IPO-ready is mostly just following best practices for great research. "While it may add some overhead, being IPO-ready will make your research practice more ethical, more scalable, and more reliable." More on the importance of IPO readiness for UX research. 👇 #uxresearch #userresearch #researchops

Writing is a great way to share your research expertise. It's not the only way. For example, this week: ⚡ Elizabeth Creighton announced she's running a free lightning session, The Art of Unbiased User Interviews, on July 17th: https://lnkd.in/gMWtyj2K 🌱 Odette Jansen launched a new template, The Competency Matrix for UX Researchers, to help you assess and plan your career growth: https://lnkd.in/grVH5WvM 🎙 Julian Della Mattia released a new episode of his podcast, From Finders to Builders, featuring Caitlin Sullivan: https://lnkd.in/gXryZJHa 🎉 Jennifer Blatz hit the 2-month mark with her new YouTube channel, BlatzChatz: https://lnkd.in/g-k2dxzz #uxresearch #userresearch #researchops

Speed wins. But when speed means skipping user research, everyone loses. Jack Holmes sees it happen all the time. "A relentless focus on getting the product to market can lead to de-prioritising design research in the name of speed. But this is a false economy; the reason for getting the product to market is to learn. Design research offers insight earlier, with less investment and a lower level of risk." In Part II of The MVP UX Research Playbook, the independent UX researcher and designer breaks down the importance of: 🧠 Understanding and aligning with user mental models 💬 Gathering feedback on prototypes early and often ➕ Including real-world case studies for each "Don’t wait to learn that a design doesn't work after it’s live. Learn it doesn’t work before you build it." Check out Part II here: https://lnkd.in/gYwjHnyH #uxresearch #userresearch #design

🔒 Introducing Data Governance 2.0 in Great Question! Now, you can create custom eligibility rules that make it easy to: - Prevent candidates from being over-contacted or over-participating - Filter out candidates who have no-showed, opted out, or are unresponsive - Apply other guardrails for contacting candidates your team might need This helps keep your panel healthy and engaged, and ensure you're talking to the right customers for research. We've also centralized all existing governance controls so you can: - Manage who can do what with flexible access permissions for every role - Keep research compliant with SOC 2, GDPR, and HIPAA at every step - Reduce your data footprint and comply with data retention policies All in one place. Think of it as your control center for research data: https://lnkd.in/g3cpQMdK #uxresearch #userresearch #researchops

Great researchers 🤝 great writing — they just go hand in hand. Here are 8 researchers who wrote something great this week: 💡 AI + design: Navigating the promise and pitfalls of AI by Andrew Hogan, Head of Insights at Figma: https://lnkd.in/gC62ZpPV 💡 CX Should Be a Large Org by Debbie Levitt, Seeking Next Job or Project, CX and UX Strategist, Researcher, Architect, Speaker, Trainer: https://lnkd.in/g2Kh57_H 💡 From Data to Design: 6 Key Insights from the World's Largest QuantUX Conference by Jonathan Pusic, UX Architect at Akendi: https://lnkd.in/ef44jj84 💡 Influencing product strategy as a UX researcher – a 3-step guide by Jack Holmes, Lead UX Service Designer & Researcher: https://lnkd.in/gydmxMjj 💡 Integrating Research (Part II): Templates for Product, Marketing, Sales & CS by Brad Orego (they/them), UX Leader & User Researcher: https://lnkd.in/gAyq2_ZA 💡 Interview compositions by Lisa Koeman, Principal UX Researcher at Elsevier: https://lnkd.in/gbGUwcJj 💡 Reclaiming the Lost Science of UX Research by Nate Cook, Research Operations & Coaching Team Leader at Edward Jones: https://lnkd.in/g4X3Ptfp 💡 The Role of Personality in User Experience Part I: Insights from Psychology by Maria Panagiotidi, Head of UX Research at Oyster®: https://lnkd.in/g8SpC68m #ux #uxresearch #userresearch #researchops #ai