Gupshup

It’s time to Evolve. ⬆️ By making your customers feel heard and engaging in meaningful conversations, you open the gateway to lasting business relationships and endless opportunities.🚀 Beerud Sheth, CEO & Co-Founder of Gupshup talks about the difference between talking to customers versus talking with customers. Are you ready to take the big leap in your communication strategy? Reach out to us- [email protected] #ConversationalAI #Conversations #Onewaytotwoway #LetsGupshup

We’re a proud Silver Sponsor at the CEM Africa 2024, a premier conference for all influential CX leaders and practitioners dedicated to driving excellence.✨ Meet our experts, Shashi Bhushan, Mark Kreuiter, and Felicia Sibanyoni as they share insights on how conversational AI drives authentic user engagement and makes your customer feel more valued. Don’t miss our workshop on ‘Elevating Customer Experience through Conversational AI and Chatbots’, if your brand’s focus is on enhancing your customer experience, this workshop is a must-attend for you. Come and meet us at the Booth - E15. 🤝 #CEMAfrica #CapeTown #CustomerExperience #CustomerEngagement #ConversationalAI #Chatbots #Events #LetsGupshup 

We are thrilled to be recognized as a ‘Major Contender’ for the 3rd year in Everest Group’s Conversational AI Products PEAK Matrix® Assessment 2024.🚀 “AI continues to play a big part in our product and go-to-market strategy in 2024 and beyond, as we introduce vertical-specific Gen AI agents that understand specific contexts and invest in AI features to help marketers unleash their creativity.” says Gaurav Kachhawa, Chief Product Officer, Gupshup. To learn more about the recognition, check out the link: https://lnkd.in/gKHSjSCs #EverestGroup #Contender #ConversationalAI #PeakMatrix #LetsGusphup Beerud Sheth | Bhavna Sachar | Adesh Nayak | Adwit Sharma | Girish Raghunath | Aparna Menon

Did you know that 80% of customer inquiries can be resolved by chatbots? For retailers in South Africa, this means faster response times, reduced costs, and happier customers. Discover how chatbots can simplify your customer FAQs, streamline operations, and boost customer satisfaction in our latest blog. Dive into the numbers and see how chatbots are transforming retail customer service. Read more here: https://lnkd.in/dV4bF4wa #Retail #CustomerService #Chatbots #RetailTech #SouthAfrica #Gupshup

Reserva is a prime example of how fashion and lifestyle brands can grow conversions, cross-sell, and uplift customer engagement using Gupshup Conversation Cloud. 🚀 Read their inspiring success story here- https://lnkd.in/dDGZC354 #Fashion #Lifestyle #ConversationalAI #GenAI #FashionIndustry #LetsGupshup #SuccessStory #CustomerSuccess #Casestudy

“While many businesses are using conversational AI like chatbots, they struggle to provide good customer experiences. This is because current enterprise tools are outdated and can't handle modern AI-powered conversations across different messaging apps.” says Beerud Sheth, Co-Founder and CEO, Gupshup. In the latest Storyboard18 article, Beerud explains that the traditional website-centric approach, once revolutionary, no longer meets the demands of today's hyper-connected consumers. Read more on ‘Why conversation cloud is the new frontier for savvy brands’ here- https://lnkd.in/dnhVAGyz #CustomerExperience #ConversationalAI #ConversationCloud #ConversationalInternet #LetsGupshup

Brands are redefining customer interactions while chatbots and messaging apps are driving this digital transformation. Beerud Sheth, CEO and Co-Founder of Gupshup delves into how chatbots are the new websites and messaging apps being the new browsers! Check out the video and discover the future of digital conversations. Are you ready to elevate your conversations? Reach out to us at [email protected] #Chatbots #ConversationalInternet #MessagingApps #EveryConversationMatters #LetsGupshup #VideoBytes

Secure, simple, and efficient!🔒 That’s how the latest feature on WhatsApp- Authentication Conversations will make you feel while sending OTPs to your customers. 💯 This new feature comes with 3 authentication templates: 1️⃣ Copy Code 2️⃣ One-Tap Autofill 3️⃣ Zero-Tap Learn more about WhatsApp Authentications from our previous post- https://lnkd.in/dKKsr5kp Book your consultation here- https://lnkd.in/g_2AVnJN #WhatsApp #WhatsAppAuthentication #Authentication #AuthenticationMessages #OTPs #Templates #LetsGupshup

Is your website leveraging the power of Conversational AI? 🤔💬 Our blog uncovers how AI chatbots can help you monetize effectively while providing superior customer experiences. Find out how you can benefit from this technology. Read the blog here: https://lnkd.in/d5CEknvg #ConversationalAI #WebsiteMonetization #Gupshup #AIChatbots #CustomerEngagement #DigitalTrends

Shining a Light on Customer Experience Visionaries.✨ A huge round of applause to BankBazaar India, Lenskart.com, Policybazaar.com, Swiggy, and Zomato for winning the Gupshup Multi-Channel CX Visionary Award. This honor celebrates brands that masterfully deliver outstanding customer experiences across multiple channels. Your dedication to being accessible on your customers' preferred platforms and creating innovative, bot-driven journeys is truly visionary. Here's to your phenomenal success and ongoing innovation. #GupshupCXAward #CustomerExperience #MultiChannelExcellence #Innovation #CustomerCentricity #BotDrivenSuccess #PioneersInCX