Outage update as of 8:00 p.m. HST on Tuesday, Aug. 27, 2024: Our crews have completed power restoration to all remaining customers impacted by Tropical Storm Hone, with the exception of those who must repair damage to their property before service can safely be restored. Power has also been restored to all Maui and Oahu customers impacted by the storm. On Hawaii Island, crews completed repairs in the following areas: ◆ East Hawaii: Ahualoa, Eden Roc, Hawaiian Acres, Hawaiian Beaches, Hawaiian Ocean View Estates, Hawaiian Paradise Park, Hilo, Honokaa, Leilani Estates, Mauna Loa Estates, Nanawale, North Kulani, Orchid Land, Pepeekeo, Volcano, Waiakea Uka ◆West Hawaii: Kalaoa, Kuakini, South Kona (Kapua) ◆ North Hawaii: Hawi, Kamuela, Waikoloa ◆ South Hawaii: Pahala Any customer who is still without electricity is urged to call the Hawaii Island Trouble Line at 808-969-6666 to report the outage. Hundreds of employees on Hawaii Island, Maui and Oahu worked behind the scenes and in the field to safely restore power as quickly as possible. Line workers and support staff from neighbor islands who traveled to Hawaii Island to assist with restoration efforts are scheduled to return to their home locations tomorrow. Mahalo for your patience and efforts to prepare your homes for emergencies like severe storms. We are also grateful to all the emergency response partners who worked tirelessly alongside our employees to restore electric service to our communities.
Hawaiian Electric
Utilities
Honolulu, Hawaii 16,312 followers
Working together for a clean energy future for Hawaii #cleanenergyHawaii
About us
Inspired by an enlightened king more than a century ago, Hawaii was an early adopter of electricity to light homes and power industry. The ingenuity in creating and delivering power on these isolated islands is a unique story of innovation, connectivity and progressive thinking that continues today. For more than 125 years, Hawaiian Electric Company has provided the energy that has helped drive the islands' development from a kingdom to a modern state. Hawaiian Electric Company and its subsidiaries, Maui Electric Company and Hawaii Electric Light Company, serve 95 percent of the state's 1.4 million residents on the islands of Oahu, Maui, Hawaii Island, Lanai and Molokai.
- Website
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http://www.hawaiianelectric.com
External link for Hawaiian Electric
- Industry
- Utilities
- Company size
- 1,001-5,000 employees
- Headquarters
- Honolulu, Hawaii
- Type
- Public Company
- Founded
- 1891
Locations
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Primary
1001 Bishop St
Honolulu, Hawaii 96813, US
Employees at Hawaiian Electric
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Rick Pinkerton
Director, Asset Planning & Stategy at Hawaiian Electric
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Trung Ha
Budgets and Financial Analysis at Hawaiian Electric Company
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Wendee Hilderbrand, Esq., CIPP/US, CIPM
Privacy Officer & Managing Counsel at Hawaiian Electric Company
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Keith Webster
Control Engineer at Hawaiian Electric Co.
Updates
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Outage update as of 11:30 a.m. HST on Tuesday, Aug. 27, 2024: Our crews continue to make significant progress toward restoring power to the remaining customers who were impacted by Tropical Storm Hone. Crews are working to restore a few remaining customers impacted by the storm on Maui and Oahu. As of 8 a.m. today, about 248 Hawaii Island customers remain without power. Crews are continuing to respond to scattered, isolated outages in the following areas: ◆ Papaikou and Pepeekeo ◆ Hawaiian Beaches and Hawaiian Shores ◆ Ainaloa Subdivision ◆ Nanawale Estates, Leilani Estates, Kalapana and Seaview Estates ◆ Mountain View, Glenwood, Royal Hawaiian Estates and Fern Forest ◆ Volcano Village, Mauna Loa Estates, Hawaii Volcanoes National Park, Volcano Golf Course Subdivision ◆ Waipunahina, Paauilo and Kalopa Mauka and Makai ◆ Ahualoa to Paauhau Customers who do not live in these areas are urged to call the Hawaii Island Trouble Line at 808-969-6666 if they are still without electricity. We are also collaborating with the County of Hawaii to provide critical information and resources at County shelters at Keaau Armory at Shipman Park and Pahoa Neighborhood Facility at William “Billy” Kenoi District Park. Both shelters are pet-friendly and will provide Wi-Fi connectivity. Company representatives will be at the shelters from 8 a.m. to 4 p.m. For proactive outage updates, follow us on X (formerly Twitter): @HwnElectric, @MauiElectric, or @HIElectricLight.
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Outage update as of 9:30 p.m. HST on Sunday, Aug. 25, 2024: Crews made significant progress this evening, and have now restored a majority of customers who lost electricity due to Hurricane Hone. ◆ On Hawaii Island, power has been restored to most customers in North Kohala, Volcano and Punaluu. Customers in these areas are urged to call the Hawaii Island Trouble Line at 808-969-6666 if they are still without electricity. Crews are continuing to respond to scattered, isolated outages around the island. About 1,800 customers remain out of power. Damage assessments have begun and additional personnel from Oahu will arrive on Monday to help with restoration efforts. ◆ On Maui, electricity has been restored for all but 74 Upcountry customers who will remain offline overnight due to safety conditions out in the field, including the clearing of downed trees on roads before restoration can safely be completed. ◆ On Oahu, about 200 customers remain without power, including 7 in the Mililani area where a large tree fell into power lines. Restoration progress can be impacted by access due to storm debris, fallen trees, or other conditions in the field. Even if customers don’t see crews in their area, work is being done to restore power to their communities. In many cases, additional work on the electric system is needed in other locations to restore service. Gusty winds and heavy rains may have partially uprooted trees or cracked branches that can easily fall and cause new outages. For your safety, please stay at least 30 feet away from any downed power lines, and assume they are energized and dangerous. To report an outage or downed power line, please call our Trouble Line: ◆ Oahu: 1-855-304-1212 ◆ Hawaii: (808) 969-6666 ◆ Maui: (808) 871-7777 ◆ Molokai/Lanai: 1-877-871-8461 We are experiencing high call volume. If you receive a busy signal, please keep trying. For proactive outage updates, follow us on X (formerly Twitter): @HwnElectric, @MauiElectric, or @HIElectricLight.
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Outage update as of 3:30 p.m. on Sunday, Aug. 25, 2024: Our crews continue to assess and repair damage from Hurricane Hone to restore electric service to impacted customers. These outages were caused by effects from the storm and were NOT related to the Public Safety Power Shutoff (PSPS) program. As of 3:30 p.m., there are about 12,476 impacted customers without power: ◆ Hawaii Island: Approximately 10,000 customers in North Kohala, Volcano and Punaluu ◆ Maui County: Approximately 700 customers in parts of Upcountry Maui ◆ Oahu: 1,776 customers in Punchbowl and Manoa Customers in Upcountry Maui should prepare for an extended outage, possibly overnight, as crews work to restore power lines brought down by the storm. On Hawaii Island, power is expected to be restored to North Kohala by 7 p.m. and in the Volcano area by 10:30 p.m. Heavy rains and wind may delay the ability to safely make repairs. Crews are unable to access the Punaluu area due to road closures caused by flooding. Customers who live outside these areas and are without power are asked to call Hawaiian Electric’s Trouble line. If you see a downed power line, assume it is energized and dangerous. Stay at least 30 feet or more away from all power lines. Warn others to stay away. For emergency assistance call 911. For Hawaiian Electric, call our Trouble Line: ◆ Oahu: 1-855-304-1212 ◆ Hawaii: (808) 969-6666 ◆ Maui: (808) 871-7777 ◆ Molokai/Lanai: 1-877-871-8461 We are experiencing high call volume. If you receive a busy signal, please keep trying. For proactive outage updates, follow us on X (formerly Twitter): @HwnElectric, @MauiElectric, or @HIElectricLight.
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Weather advisory update as of 11:30 a.m. on Sunday, Aug. 25, 2024: Hundreds of Hawaiian Electric employees are working to restore electric service to customers impacted by Hurricane Hone as it moves across the state. These outages were caused by impacts from the storm and were NOT related to the company’s Public Safety Power Shutoff (PSPS) program. As of 11:30 a.m., there are about 18,150 impacted customers across the five islands we serve: ◆ Hawaii Island: Approximately 14,000 customers, majority in east and south sides of the island ◆ Maui County: Approximately 750 customers in parts of Upcountry Maui and 1 customer in West Maui ◆ Oahu: Approximately 3,400 customers in Punchbowl, Kahala and other areas across Oahu An equipment failure at the Iwilei substation on Oahu caused an outage at about 5 a.m. throughout downtown Honolulu and Chinatown. It was repaired and power restored to customers shortly after 10 a.m. A separate downtown outage at about 3:40 a.m. was caused by a car hitting a high-voltage transformer in a parking garage. A small number of customers are affected and repairs are underway. If you see a downed power line, assume it is energized and dangerous. Stay at least 30 feet or more away from all power lines. Warn others to stay away. For emergency assistance call 911. For Hawaiian Electric, call our Trouble Line: ◆ Oahu: 1-855-304-1212 ◆ Hawaii: (808) 969-6666 ◆ Maui: (808) 871-7777 ◆ Molokai/Lanai: 1-877-871-8461 We are experiencing high call volume. If you receive a busy signal, please keep trying. For proactive outage updates, follow us on X (formerly Twitter): @HwnElectric, @MauiElectric, or @HIElectricLight.
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Weather advisory update as of 6:30 p.m. on Saturday, Aug. 24, 2024: We are continuing to monitor the approach of Tropical Storm Hone and for signs of hazardous conditions. Crews are responding to storm-related outages on Hawaii Island, and we also continue to coordinate with state and county emergency response officials. The National Weather Service has canceled the red flag warning shortly after 5 p.m. this evening for all Hawaiian Islands. With the updated forecast, which includes rainfall and increased humidity, lessening the threat of wildfires, we have determined that a Public Safety Power Shutoff (PSPS) will no longer be considered as a safety measure at this time. We will continue to evaluate our safety measures, including the potential need for a PSPS, as Hone moves out and a storm system related to Hurricane Gilma moves toward the islands next week. Storm preparation and safety tips are available at https://lnkd.in/g4tA4BBa. Detailed tips also may be found in our free Handbook for Emergency Preparedness, which can be downloaded from our website at https://lnkd.in/gam_DVa. It is available in English, Cantonese, Ilocano, Korean, and Vietnamese languages, as well as a version for children. If you see a downed power line, assume it is energized and dangerous. Stay at least 30 feet or more away from all power lines. Warn others to stay away. For emergency assistance call 911. For Hawaiian Electric, call our Trouble Line: ◆ Oahu: 1-855-304-1212 ◆ Hawaii: (808) 969-6666 ◆ Maui: (808) 871-7777 ◆ Molokai/Lanai: 1-877-871-8461 HOW TO STAY INFORMED We will provide updates frequently: ◆ Our website: hawaiianelectric.com ◆ Twitter/X: @HwnElectric; @mauielectric; @hielectriclight ◆ Facebook: https://lnkd.in/gbV6dUY ◆ Mobile app: free download available on Apple App and Google Play stores Photo credit: NOAA: National Oceanic & Atmospheric Administration National Weather Service
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Weather advisory update as of 1:45 p.m. on Aug. 24, 2024: We are continuing to monitor the approach of Tropical Storm Hone and for signs of any hazardous conditions. National Weather Service has canceled the red flag warning for Hawaii Island, but it remains in effect through 6 p.m. this evening for all other islands. With the updated forecast, a PSPS is no longer being considered for Hawaii Island, but remains a possibility for Maui County and Oahu. At this time, we HAVE NOT determined that a Public Safety Power Shutoff (PSPS) is needed in areas of high wildfire risk. Our observers will remain deployed on Oahu and Maui County to monitor conditions and look out for any fire risks. We also continue to coordinate with state and county emergency response officials. Customers should be ready for possible outages caused by high winds or, if they live in a high-risk wildfire area, a PSPS. Depending on conditions, we may implement a PSPS within the next 24 hours and proactively shut off power in communities with high exposure to wildfire risk on Oahu and Maui County. To see if you are in one of those communities, go to https://lnkd.in/g_swNq93. We will attempt to give affected customers as much notice as possible before a PSPS but if weather conditions are hazardous, there may be little or no notice. We urge customers to review emergency plans and keep close watch on the development of the storm. Preparation and safety tips are available at https://lnkd.in/g4tA4BBa. For more information about the PSPS program, call our PSPS hotline at 1-844-483-8666 toll-free or go to hawaiianelectric.com/PSPS. HOW TO STAY INFORMED: We will provide updates frequently through the news media and the following mobile-friendly resources: ◆ Our website: hawaiianelectric.com ◆ Twitter/X: @HwnElectric; @MauiElectric; @HIElectricLight ◆ Facebook: https://lnkd.in/gbV6dUY ◆ Mobile app: free download available on Apple App and Google Play stores Read more: https://lnkd.in/g-AvkDU8
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Weather advisory update as of 11:00 a.m. on Aug. 24, 2024: We are continuing to monitor the approach of Tropical Storm Hone and for signs of hazardous conditions with a red flag warning in effect through 6 p.m. this evening and a wind advisory forecasted through 6 a.m. on Monday. At this time, we HAVE NOT determined that a Public Safety Power Shutoff (PSPS) is needed in areas of high wildfire risk. We have deployed observers on Oahu, Maui, and Hawaii Island to monitor conditions and look out for any fire risks. We also are continuing to coordinate with state and county emergency response officials. With many areas of the state in an extended drought, strong winds can further dry out vegetation, creating potential fuel for fire and heightening the risk of wildfire. The risk will be lessened if the storm brings heavy rain, but there may be parts of the islands that may get relatively little rain. Customers should be ready for possible outages caused by high winds or, if they live in a high-risk wildfire area, a PSPS. Depending on conditions, we may implement a PSPS within the next 24 hours and proactively shut off power in communities with high exposure to wildfire risk. To see if you are in one of those communities, go to https://lnkd.in/g_swNq93. We will attempt to give affected customers as much notice as possible before a PSPS but if weather conditions are hazardous, there may be little or no notice. We urge customers to review emergency plans, ensure you have supplies they need on hand, and keep close watch on the development of the storm. Preparation and safety tips are available at https://lnkd.in/g4tA4BBa. For more information about the PSPS program, call our PSPS hotline at 1-844-483-8666 toll-free or go to hawaiianelectric.com/PSPS. HOW TO STAY INFORMED: We will provide updates frequently through the news media and the following mobile-friendly resources: ◆ Our website: hawaiianelectric.com ◆ Twitter/X: @HwnElectric; @MauiElectric; @HIElectricLight ◆ Facebook: https://lnkd.in/gbV6dUY ◆ Mobile app: free download available on Apple App and Google Play stores Read more at: https://lnkd.in/gEmuar7B Photo credit: NOAA: National Oceanic & Atmospheric Administration National Weather Service
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With the approach of Tropical Storm Hone, we are preparing for hazardous conditions, including wind gusts that could lead to a Public Safety Power Shutoff (PSPS) in areas of high wildfire risk. At this time, we are monitoring for conditions that may lead to heightened fire risk and HAVE NOT determined that a PSPS is needed. With many areas of the state in an extended drought, strong winds can further dry out vegetation, creating potential fuel for fire and heightening the risk of wildfire. The risk will be lessened if the storm brings heavy rain, but there may be parts of the islands, especially Oahu and Maui, that get relatively little rain in the coming days. Customers should be ready for outages caused by high winds or, if they live in a high-risk wildfire area, a PSPS. Depending on conditions, we may implement its PSPS within the next 24 hours and proactively shut off power in communities with high exposure to wildfire risk. To see if you are in one of those communities, go to https://lnkd.in/g_swNq93. We will attempt to give affected customers as much notice as possible before a PSPS but if weather conditions are hazardous, there may be little or no notice. We urge customers to review family and business emergency plans, have supplies they need on hand, and keep close watch on the development of the storm. Preparation and safety tips are available at: https://lnkd.in/g4tA4BBa. Detailed tips may be found in our free Handbook for Emergency Preparedness: https://lnkd.in/gam_DVa. For more information about the PSPS program, call our PSPS hotline at 1-844-483-8666 toll-free or go to hawaiianelectric.com/PSPS. If you see a downed power line, assume it is energized and dangerous. For emergency assistance call 911. For Hawaiian Electric, call our Trouble Line: 📞 Oahu: 1-855-304-1212 📞 Hawaii: (808) 969-6666 📞 Maui: (808) 871-7777 📞 Molokai/Lanai: 1-877-871-8461 HOW TO STAY INFORMED: We will provide updates frequently through the news media and the following mobile-friendly resources: 📲 Our website: hawaiianelectric.com 📲 Twitter/X: @HwnElectric; @mauielectric; @hielectriclight 📲 Facebook: https://lnkd.in/gbV6dUY 📲 Mobile app: free download available on Apple App and Google Play stores Read more: https://lnkd.in/gezf5e67
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As Tropical Storm Hone moves closer to the state, we are preparing for potential impacts on Hawaii Island and urge customers to prepare now for possible power outages. We have activated our emergency response plan in anticipation of Tropical Storm Hone’s impact on Hawaii Island and have been making preparations to quickly respond to customer outages and other potential impacts. Some of these activities include arranging for additional resources including contractors and equipment, ensuring fuel supplies for trucks and other equipment are topped off, making plans to mobilize field crews and equipment to be staged in locations where they can respond as quickly as possible, and securing its facilities to ensure its employees and equipment are safe. Strong winds and flooding can damage utility equipment or blow trees and debris into power lines, which can lead to outages. When the weather improves, power lines must be inspected, possibly involving aerial inspections using helicopters and drones, and any damage must be repaired before service can be restored. We urge customers to review their family and business emergency plans, and to keep a close watch on the development of the storm and follow the advice of government officials. Preparation and safety tips are available at https://lnkd.in/g4tA4BBa. ◆ Check emergency equipment, such as flashlights, emergency generators, battery-operated (hand-crank or solar) radios, light sticks, and lanterns to be sure they are operational, and buy extra batteries. ◆ If someone in your home is dependent on electrically powered, life-sustaining medical equipment, check backup facilities and remember to pack all medical essentials in the event of an evacuation. ◆ Turn off and unplug any unnecessary electrical equipment, especially sensitive electronics. In the event of an outage, this will prevent damage to the equipment from surges when power is restored. Hawaii Island outage information and updates will be posted on our website, Facebook (HawaiianElectric), Instagram (@HawaiianElectric), and X (@HIElectricLight) accounts. Read more: https://lnkd.in/gbVtKQ9v Photo credit: National Weather Service
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