Hospitalogy

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What would you get if you combined Theranos with Cerebral? You’d get Ruthia He, her ADHD telehealth pill mill Done., a Chinese-run team sharing patient data via WeChat, patient exploitation…and a culture of deceit. I’ve unexpectedly found myself in conversations with multiple sources close to Done, and I have the full inside story of what went wrong (spoiler: a lot) and the latest ongoing developments internally. So with that backdrop, today, we’re diving into how one founder exploited well-meaning people, created a culture of gaslighting and deceit, and built one of the worst-acting pill mill enterprises to date. Done is a terrible example of exploiting patients, providers, and even internal employees - for pure profit. If there’s anything you take away from this article, it’s the following: • Done is a pill mill • Ruthia was in control of everything, siloed teams from one another, and created a culture of deceit. • She used the company - and therefore patients - as a vehicle for personal wealth creation • As a corporate entity, Done forced providers’ hands on countless clinical decisions • Done’s Chinese team blatantly violated HIPAA by sharing patient health information via WeChat and manually reviewing claims data • Done conducted a number of other illegal healthcare activities knowingly, and pushed out anyone who sounded the alarm on harmful patient decisions Here’s the full story. https://lnkd.in/g5JC6yqb

How’d the largest for-profit and nonprofit health systems do in Q1? Most large nonprofit health systems have ‘reported’ their Q1 financial and operating updates for bondholders, investors, and stakeholders, so I thought it’d be worthwhile to do a comparative analysis. Let’s take a peek at their operating margin (AKA, total operating revenues minus total operating expenses). The main takeaway below is simple: most large health systems performed better in Q1 2024 when compared to the first quarter of 2023. And if you’ve followed my Hospitalogy writings over the past year, it’s pretty easy to see why: utilization is up, the labor market has stabilized, and dense health system consolidators are staying ahead of the game. The below graphic is Hospitalogy original analysis (also one of my favorite charts in recent memory I’ve made), and it’s sorted by operating margin % profitability. • Any green bar means the system performed better in 2024. • Any red bar = worse performance than a year ago. Several players - including Tenet, Baylor, Mayo, AdventHealth, Providence, and Ascension - saw significant improvement in operating margins between the two periods. Baylor sitting at 8.7% in Q1 is particularly unreal performance. The Dallas-based nonprofit is benefiting from strong Texas markets and strong strategic decision-making within. Outside of 5 systems, the majority (75%) of large regional and academic players saw operating margin expansion in the first quarter of 2024. The remainder of 2024 sets up well for healthcare services, though the waters are muddy beyond this year given an uptick in payor-provider disputes. What sticks out to you in the below graphic? PS - for more original analysis like this subscribe to my newsletter Hospitalogy - https://lnkd.in/gniNmHvz And consider joining my community of strategists, investors, and consultants for even deeper analysis, networking, & resources: https://lnkd.in/gqbbVq_W

I've been hearing a lot about Piwik PRO Analytics Suite lately, and I'm a big fan of what it offers to healthcare marketers. This analytics behemoth provides a complete picture of your patients and visitors, helping you pinpoint and smooth out any bottlenecks with detailed reports on SEO traffic, paid campaign performance, conversion funnels, and user flows. It also integrates seamlessly with top tools like Google Ads and Search Console, along with various data visualization and BI platforms. Handling ePHI becomes a lot easier with Piwik PRO, simplifying how you work with analytics data without the need to restrict data flow or mask user IDs. If you're ready to upgrade your healthcare marketing, check out what Piwik PRO can do for you below. #ad #sponsored

We're stepping into an exciting new era in healthcare, and Medallion is leading the charge. Their latest report offers a comprehensive look at the current enrollment and credentialing landscape, highlighting the incredible potential of automation. You'll learn how leveraging automation can enhance financial outcomes and boost ROI while seamlessly integrating into your existing workflows. As we look towards 2024 and beyond, consider this report your roadmap to navigate the evolving world of healthcare with efficiency and precision. Embrace the future and uncover the best opportunities with Medallion's expert guidance. Download the report for free today and start preparing for the changes ahead in the healthcare industry! https://lnkd.in/gbENdqJU #sponsored

Last call to join my virtual event tomorrow! For anyone wanting to learn more about VBC specialty care and key themes (especially in cardiology (Karoo Health and kidney care (Strive Health) Join Ian Koons, Ben Kuhn, and me as we dive in. Audience participation and questions are very welcome! Thanks so much to WellSky for sponsoring the festivities!! Wednesday, April 17 11:00 AM - 12:00 PM CDT Register here: https://lu.ma/3jg2qsxl

The Karoo Health team is excited for Ian Koons, our Cofounder & CEO, to join Ben Kuhn on Blake Madden's Workweek Hospitology panel, discussing the emergence of speciality value-based care! https://lu.ma/3jg2qsxl

I've spend the past several weeks combing through health system disclosures to compile interesting financial data for my newsletter. Here are 91 of the largest health systems (non-exhaustive) by revenue. If I missed any big ones, share em in the comments. P.S. If you like information like this, I'm sharing the links and data books to all 91+ health systems' financials to my community. You can join the community here: https://lnkd.in/gSqPv7MM Subscribe to Hospitalogy here! https://lnkd.in/gniNmHvz

Hospitalogy & Bracketology. Can't come up with a better duo! Join the Hospitalogy March Madness bracket challenge here! Winner gets a shout out in the newsletter 😄 https://lnkd.in/grfjvMJY

Over the past few weeks, I’ve been getting familiar with Unlock Health's end-to-end, proprietary solutions for provider and risk bearing organizations. And given decades of experience in the healthcare industry, we decided it made a lot of sense to write an article together about what they’re seeing out in the wild. So, alongside Unlock’s Chief Revenue Strategy and Managed Care Officer Kevin Thilborger, we wrote about the 3 most common pain points facing provider organizations in 2024, along with an outlook and outline for potential strategies to mitigate frustrations in the following areas: 1. Patient acquisition pains, outpatient migration, and the existential threat of looming competition; 2. Difficulties in measuring ROI for your organization; and 3. Struggling to keep up with the constantly evolving, volatile healthcare landscape Learn more about what you and your colleagues are up against in 2024, and how Unlock helps address those challenges, in my latest essay here! https://lnkd.in/gZ9ckA9d