In just one month, Clean Canvas (one of the world's leading Shopify theme developers), reduced support ticket volume by 9% using the kapa.ai API.
By enhancing their contact form with instant technical AI answers, Marcus Seoighe, Will Broderick and the rest of the team can now stop support tickets before they happen and significantly improve the user experience and help scale their support team.
Here's how it works:
1) A user with an issue user goes to their online support form
2) After filling out the initial description, the user is prompted with an instant answer based on the knowledge base
3) In case that didn't help, the user can fill out the form as normal
Read the full how-to here: https://lnkd.in/e5SjJus9