Did you know that LiveChat is just the tip of the iceberg in our customer service apps portfolio? There’s also ChatBot, HelpDesk, KnowledgeBase, and OpenWidget – all designed to help you support and automate your customer relations! What’s the common thread that binds them all together? They are powered by text-based communication. This is why we updated our company name to Text 👉 https://text.com/ In today's fast-paced world, where text is the name of the game, we're standing behind a company name that reflects the heart and soul of what we are all about. So say hello to the future with Text – the name that captures the essence of our commitment to this timeless, empowering, and global communication medium.
Text
Software Development
Wrocław, Lower Silesia 9,843 followers
Supercharge your business with Text Intelligence
About us
Text is the company behind LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. We help brands provide better customer service at scale by analyzing, enriching, and automating text communication. LiveChat is a real-time, live-chat software for ecommerce sales and support that helps ecommerce companies create new sales channels. ChatBot is an all-in-one platform to build and launch conversational chatbots without coding. HelpDesk is a simple ticketing system where you can manage all customer messages in one place and automate your support processes. KnowledgeBase is an AI-powered knowledge base software for lightning-fast customer support and effortless self-service. OpenWidget is a website widget that lets you contact potential customers without getting lost in overcomplicated solutions. Want to be a part of the journey and make customer service even better? Team up with us! Join the Developer Program to build apps and sell them in our Marketplace to 40K+ potential customers. Or let us help you incubate your product with the Incubator Program. Or join our Partner Program to earn commission by offering our products to your customers.
- Website
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https://bit.ly/Meet_Text
External link for Text
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Wrocław, Lower Silesia
- Type
- Public Company
- Founded
- 2002
- Specialties
- Online live chat software, Real-time traffic monitoring, Capturing best prospects, Increasing sales and online conversions, Lead generation, Help desk software, customer support, text communication, SaaS, and LiveChat
Locations
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Primary
Zwycieska
47
Wrocław, Lower Silesia 53-033, PL
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101 Arch St
8th Floor
Boston, Massachusetts 02110, US
Employees at Text
Updates
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Text reposted this
Did you know that HelpDesk is featured on the Capterra Shortlist, showcasing the highest-rated and most popular software products? 🎉 Check out our users' reviews! 👇 https://lnkd.in/dvXQ5ctZ
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Text reposted this
Did customers leave you some nice words after chats (like these ones below)? Share them with the world! 🌟 You can now share your great reviews on X, LinkedIn, and Facebook. You can also copy your review to the clipboard and use it whenever you want – for example, when discussing a raise with your manager. Go to LiveChat App > Reports > Reviews
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Text reposted this
Q: Does LiveChat come with built-in AI features? A: Yes! Kaia will show you how to maximize these features. She’ll guide you through onboarding new agents, utilizing AI-driven tools like reply suggestions and chat summaries, and enhancing customer interactions with customized text enhancements. Get to know One – your AI assistant in LiveChat! https://lnkd.in/diQFNyJD
One AI assistant | AI-powered features in LiveChat
https://www.youtube.com/
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Text reposted this
There are plenty of use cases for HelpDesk automated workflows that can assist you in your work! Here are just a few: ✅ Automatically prioritize customers with credit card issues to avoid losing a sale. ✅ Automatically send a feedback request each time you resolve a case. ✅ Automatically assign your VIP customers to their Key Account Managers.
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Read a case study about our ChatBot working on a big scale! 15,000 monthly orders 800,000 monthly unique visitors 13 localized country domains 👆These are the numbers behind Hairlust, the top-notch D2C hair care brand. With ChatBot on board, they saved 20% of their communication time. Congrats, folks. Great results! https://lnkd.in/dbZyKkZQ
Hairlust Enhances Customer Experience with AI | ChatBot Success Story
chatbot.com
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We have the products; you have the audience. Let’s grow together! 🤜🤛 Join over 1,500 partners in our Partner Program and introduce our products to your audience. We’ll provide you with the knowledge and support you need to hear that *ka-ching* every day! Ready to join us? https://lnkd.in/dtMt5drY
Partner Program | Grow Your Revenue With Top Customer Service Products
partners.livechat.com
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Text reposted this
Wondering how to cover shifts when your team is planning vacations? Add the AI-based ChatBot to your LiveChat – it works as your team member and covers the summertime absences! Read more about the LiveChat 🤜🤛 ChatBot integration! https://lnkd.in/e84tSWER
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Text reposted this
Your personal AI Assistant, One, just got an update! You’ll now find it in a dedicated spot within the LiveChat app, always ready when you need it. Moreover, One is now more context-aware – it can recognize where you are in the app to better understand your intentions P.S. Call out One with the {cmd + G} / {ctrl + G} keyboard command. 💡
One moves to a new home 🤖🏡
news.livechat.com
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Text reposted this
Here's how your chatbot learns new information: 📚 From the sources you provide – websites, documents, and your knowledge base. 🧑💻 From conversations you review – improve your bot's knowledge with AI Training. Learn more about training your bot:
Train your chatbot
chatbot.com