Lyft

Lyft rides are about to get a whole lot cuter. 🐶 Pet Rides are here! Now your furry friend can hop in the car with you. And to celebrate, we're partnering with local animal shelters and rescue organizations to encourage pet adoption. Learn more here: https://lnkd.in/ew3GPhWm

Mid-day driving for Lyft in San Francisco has its own vibe. It’s a mix of heading to the gym or maybe a physical therapist appointment, off-schedule commuting, and tourists enjoying the end of summer in one of the world’s great cities. I was lucky enough to get some of each today! My first ride was with Samantha, headed to her morning Pilates class. It was a quick ride— just 10 blocks or so. But she’d missed the bus she’d hope to catch, and her class started in 8 minutes. Luckily I was about 30 seconds away when she called a Lyft. That’s not an accident: we’ve built a lot of ML to match riders and drivers super-fast. It worked! My second ride was longer. Rebecca's a neurologist and needed to get into her clinic for in-person visits. “As much as I like virtual visits, there’s no substitute for in-person consultations.” We discussed how technology can either push people apart or bring them together. Like many doctors, she uses an electronic patient record system that, unfortunately, can make an in-office visit feel like a trip to the stenographer. (We shared the hope that AI can help someday.) Lyft, on the other hand, serves to bring people closer together. Twenty great minutes! I then had an experience no driver loves: waiting for ~20 minutes for the next ride. Lyft gave me ideas on how to make the most of the time, showing a map that suggests where demand is the highest. But it’s a fundamental truth of ride-share: As a driver you control when you work, but you can’t know exactly when demand will materialize. Our job at Lyft is to provide as many earnings opportunities as possible, with fairness and transparency, for the 1.3 million drivers on the platform each year. Luckily, the dry spell ended and I got one of the most interesting rides of my life. Three friends— two from Oviedo, Spain, visiting a friend living here, originally from Germany— all crowded in the car, full of energy, on their way to pick up a fourth, then continue on their way to spend time together. When I mentioned I was Lyft’s CEO, all hell broke loose. After a quick Google verification, they launched into product idea after product idea on what would make for an even better experience— and they were great ideas. Someday we may launch one of them, thanks to the conversation in the car! Finally I turned on my “destination” filter, a tool in the Lyft driver app that lets you pick up riders as you make your way home. My final rider got in the car with headphones on, clearly in a Zen state. So I flipped the music from pop to mellow, and we drove in near silence for 10 minutes to her appointment. As she got out, she thanked me for a peaceful, quiet ride— none the wiser about who I was. (She did leave me a $4 tip— nice.) As always, I drive to learn, not to earn. But at least for me, the flexibility of being able to turn the app on and off at any time, learn a bunch along the way and genuinely enjoy myself is incredibly special.

An inside look at some of the newest products built for riders and drivers on the Lyft platform:

Kaia Klissner's Lyft journey started behind the wheel! Kaia was a driver on the Lyft platform who later became an Onboarding Coordinator, creating a best-in-class experience for new employees. 8+ years and 7 titles later, Kaia shares what makes Lyft such a unique place to work: https://lnkd.in/eK2htPae

Ariana Ávila, MPH (she/ella), one of our Design Lyfterns, reflects on her journey to Lyft and the advice she'd give those who are looking to land their dream internship: https://lnkd.in/dkbZNdfh #LifeAtLyft

For the third straight year, Lyft’s bikeshare systems (operational in the largest cities in the world) have hit major ridership records! Thanks for biking around with us for over a decade  🚲 Check out our 2024 Multimodal Report to get more insights into travel patterns, ridership data, and survey results from more than 12,000 Lyft-operated riders: https://lnkd.in/gXsMkuQ

Lyft riders have been busy this quarter! Take a look at some insights from our Q2 Earnings Report:

It's not too late to book a last minute summer trip. And if the great outdoors are calling, here's the spot for you: Milwaukee. Discover more of the top travel spots based on Lyft rideshare data: https://lnkd.in/edmEAuCy

In February 2024, Lyft became the U.S. Department of Homeland Security (DHS) Blue Campaign’s first rideshare partner. The DHS Blue Campaign is a national public awareness campaign to educate the public and industry partners on how to recognize and respond to human trafficking. Lyft and DHS Blue Campaign developed a human trafficking prevention tutorial that is now available in the Lyft app for drivers. This tutorial leverages expertise from professionals at DHS, who are renowned for their expertise in human trafficking prevention, and will supplement Lyft’s existing tutorial on human trafficking awareness and prevention. Read more about it here: https://lnkd.in/e7hsYamf

The more the merrier: according to rideshare data, XL Lyft rides are roughly 3x as likely to be going somewhere *fun,* like an event, hotel, bar, nightclub, or performing arts space. 🪩 Discover more insights in today's Rev newsletter: