#BREAKING Narvar is partnering with Kohl's and Inmar Intelligence to launch The Return Drop @ Kohl’s. Now, consumers can make packageless and label-free returns at 1,100+ Kohl’s stores nationwide. Convenience just got a major upgrade; reach out to learn more! https://lnkd.in/eEXwt6VC
Narvar
Technology, Information and Internet
San Mateo, California 24,495 followers
Simplify the everyday lives of consumers.
About us
***Who We Are*** If you've ever bought something online, there's a good chance we’ve already met—we are Narvar. Narvar pioneered how brands engage with consumers beyond the "buy" button through order tracking, delivery notifications, returns and exchanges. Today, Narvar's comprehensive post-purchase platform empowers 1200+ of the world's most-admired brands—including Sephora, Levi's, and L'Oréal—to build trust, retain revenue, and grow customer lifetime value. ***What We Do*** Narvar's end-to-end post-purchase platform focuses on driving customer loyalty and increasing lifetime value through the provisions of a seamless post-purchase experience. Recognized by Fast Company as one of its "most innovative companies", Narvar serves 80% of US adults annually across 2 billion outbound shipments and 80 million returns. Worldwide, we touch over 125 million consumers each year across 8 billion interactions in 38 countries and in 55 languages. ***What We Stand For*** As pioneers of the post-purchase movement, we believe in fearlessly navigating the unknown. We are professionals who thrive on adventure and nurture a collective mindset of constant innovation. Ours is a home for full hearts and creative minds—not big egos—because we know that kind of home leads to the biggest innovations in customer experience.
- Website
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http://narvar.com
External link for Narvar
- Industry
- Technology, Information and Internet
- Company size
- 201-500 employees
- Headquarters
- San Mateo, California
- Type
- Privately Held
- Founded
- 2012
- Specialties
- retail, post-purchase, returns, logistics, supply chain, ecommerce, D2C, retail news, Order tracking, tracking package, Online shopping, Exchanges, Shopify, SaaS, consumer trends, Consumer behavior, Shipping, Packaging, and Reverse logistics
Locations
Employees at Narvar
Updates
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We're excited to see our latest research featured in Retail Dive's article on online shoppers and their returns behavior! 📊✨ The piece highlights key insights on how returns are reshaping the retail landscape, making a seamless post-purchase experience more crucial than ever. 🔍 Want to know what’s driving the latest trends in returns? This article breaks down why optimizing your returns process is essential for boosting customer satisfaction and operational efficiency. 👉 Check out the full article here: https://lnkd.in/ghNjv_kU We’d love to hear how you’re adapting your returns strategy! 💬 Share your thoughts in the comments below. #RetailInnovation #Ecommerce #ReturnsManagement #NarvarInsights #CustomerExperience
Nearly 40% of consumers return an online purchase ‘at least’ once a month: report
retaildive.com
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Today, we’re excited to highlight Rebecca Fox, a member of Narvar’s Sales team! Rebecca plays a pivotal role, expertly navigating complex deals by understanding both our clients and their end consumers—a crucial ability in our industry. With a strong background in customer experience and innovative technologies, Rebecca’s journey has been shaped by her passion for personalization. Reflecting on her career, she shares, “The opportunity to be part of a company truly transforming the #CX landscape is incredibly exciting.” Her experience at Bazaarvoice and True Fit highlighted the power of a well-crafted customer journey, leading her to Narvar. We’re thrilled to have Rebecca on board, where her adaptability and creativity thrive in our dynamic and collaborative environment. As she puts it, “The fast-paced atmosphere keeps me constantly learning, while the team’s collaborative spirit drives creative solutions.” We’re excited to continue evolving alongside talented folks like Rebecca. Psst we're hiring: https://lnkd.in/gHtnk9eP
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As a retail industry, we’ve perfected checkout, but returns? 😳 They've lagged behind...until now. 💥 Introducing the Reverse Checkout Revolution. ✨ It’s time to revolutionize returns. Optimize the reverse checkout and drive growth like never before. 📈 Are YOU ready? Then, join us in the revolution 🚀 ⤵ #ReverseCheckoutRevolution #ReturnsReimagined #EcommerceInnovation #RetailGrowth
A Manifesto for a Much-Needed Reverse Checkout Revolution
Narvar on LinkedIn
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🔄 Transforming Returns from a Cost Center to a Competitive Advantage 🔄 In today’s retail landscape, #returns don’t have to be a loss. Retailers are increasingly offering exchanges and store credit to retain sales and keep revenue on the books 💰💳 In a recent article by PYMNTS, Narvar’s VP of Marketing, 🪩 Catherine Dummitt 🪩, shares insights from our latest research on how retailers are incentivizing customers with these strategies. The result? Lower return rates, reduced costs, and stronger customer loyalty 📈🤝 Learn more about how retailers are turning returns into a revenue driver! ⤵ 🚀 #RetailInnovation #CustomerExperience #Narvar #ReturnsManagement https://lnkd.in/ePs6bPf4
Retailers Tackle the High Cost of Returns by Incentivizing People Not To
https://www.pymnts.com
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Continuing on with our Sales spotlight series, we’re thrilled to bring Matt Molt to the table! Matt, having started at Narvar relatively recently, has brought with him experience from the ecommerce and Shopify worlds that we here at Narvar truly cherish. So, what brought Matt to Narvar? A few things. “Being able to work in the space, and see brands grow from the ground up is something I am passionate about.” From Fashion to Food to Health & Wellness, Matt’s interest in the ecommerce space branches out over numerous verticals. A broad range of interests is key when you’re working with brands all across the board, and Matt is excited to work with some of the largest retailers across the globe. Matt mentions a personal element to his stoke - his experience as a consumer himself! “I know how challenging tracking orders can be, or even handling returns,” he says. Experiencing first hand the challenges of the post purchase journey has allowed him to resonate with Narvar’s core mission of simplifying the lives of consumers - a mission that Matt is driving each and every day! Want in?! We're hiring 😏 https://lnkd.in/gHtnk9eP #Hiring #Retail #Commerce #SAAS
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✨ Earlier this week, we had the privilege of sponsoring Narvar client Ulta Beauty's 18th Annual Golf Outing, Pickleball, & Day of Beauty. 🎉 Ulta's Charitable Foundation has made a significant impact, notably as a top donor to The Breast Cancer Research Foundation; this year, we're incredibly proud to stand alongside them in supporting such an important cause. 💖 #UltaBeauty #CorporateResponsibility #BreastCancerAwareness #NarvarCares
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Continuing on with our Narvar Sales spotlight series, we’re thrilled to introduce you to Joe K., a key player on our EMEA Sales Team! 🔥 During his time at Narvar, Joe has worn a lot of hats. “I think I have done pretty much every job there is to do here in EMEA.” From Business Development to Sales Management, Joe really has bloomed through his tenure at Narvar. “The business has given me so many opportunities to develop and grow, and it’s been an absolute blast doing it with some of the amazing [EMEA] team members.” Over Joe’s 6 years at Narvar (so far!), the partnerships he has built with his colleagues and his clients have kept him engaged and inspired. An immense amount of work and dedication is necessary to navigate the complexities of the EMEA retail and e-commerce space, but “all of the effort and work is so much more fun when you are surrounded by intelligent, driven and caring people.” “We are in a fortunate position to be able to work so closely with leading companies and drive positive change across their customer journeys and experiences.” As Joe puts it, “here’s to the next 6!” Want to get in on the fun? We're hiring! Apply today: https://lnkd.in/gHtnk9eP #Hiring #Sales #SAAS #Recruitment #CX #EMEA
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As e-commerce continues to thrive, so does the complexity of returns. Narvar's 8th Annual State of Returns Report is here, highlighting key trends and insights every retailer needs to know: 📈 39% of consumers return monthly 💸 $744B in returned merchandise last year 🔍 52% of shoppers admit to return fraud 🚀 Optimizing returns can drive new growth opportunities Don’t let returns drain your margins—turn them into revenue! 📖 Dive into the full report here: https://lnkd.in/eQNAYCp7 https://lnkd.in/e8K_yuSV #RetailGrowth #CustomerLoyalty #EcommerceTrends #Narvar
Narvar State of Returns 2024 Report Highlights Growing Impact of Returns on Retail Margins and Customer Loyalty
prnewswire.com
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We're thrilled to introduce a new series that showcases the exceptional talent within Narvar's Sales and BDR teams. The Sales & BDR Spotlight Series celebrates the achievements, stories, and unique personalities that drive our success and exemplify the vibrant culture at Narvar. Starting us off strong, we’d like you to meet Morgan Thomas, a RVP of Sales, 5 year Narvarian and formidable D1 tennis player. Morgan’s bright personality, coupled with immense professional acumen has allowed her to develop into a true icon within the Sales department and the organization as a whole. As a leader of Narvar’s sales team, Morgan acknowledges the importance of a collaborative culture that fosters cross-pollination and the sharing of information: “I truly feel I can ask anyone from any team for help and they will do it. Our culture is so welcoming and supportive - it is a big reason I have stayed for so long. I genuinely want to get to know all the Navarians and could easily grab a beer with them!” This emphasis on establishing a cultural standard rings true when it comes to hiring here at Narvar. Morgan, a common member of Sales-team hiring panels, appreciates energy in her folks - it’s something she says in every interview. “I want to protect that [energy], and know that it permeates throughout the company, even in a remote world,” says Morgan when asked about top qualities in any incoming new hire. “I can teach the Narvar pitch, but I cannot force someone to have good energy!” We’re always looking for new energy - and our Sales team is growing! Apply today - https://lnkd.in/gHtnk9eP
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