Notable

🔦 Partner spotlight: How Medical University of South Carolina uses AI to transform access for patients and eliminate manual work for staff. From improving patient and staff experiences to improving health equity and financial performance, MUSC has yielded incredible results in its AI journey: - 14,500 no-shows avoided - 15% of copays collected touchless - 3-5 minutes of staff time saved per appointment - 98% patient satisfaction since initial go-live in May 2022 These milestones aren't just numbers—they reflect real changes in the lives of patients and the daily routines of staff. Dive deeper into their success story here: https://lnkd.in/eyjY7Yhr

In healthcare, managing administrative tasks efficiently is crucial for increasing workforce productivity, but what role can AI and automation play? Consider the common process for managing incoming referral orders: sorting faxes, verifying documents for accuracy and completeness, and manually entering and uploading data into the EHR. It’s mundane, repetitive but necessary administrative work. When a process has a series of repeatable steps, you can build digital flows to do these steps—aka intelligent automation. Automating repetitive administrative work uplevels staff, allowing them to perform top of license and provide the highest quality care to every patient.  Other processes ready for AI-powered automation:  - Prior authorizations - Inbound and outbound scheduling - Care gap outreach Where would you leverage AI and automation? #AIinHealthcare #IntelligentAutomation

How long does it take your organization to process a referral? How many people are involved? For many organizations, crucial processes like processing referrals and managing prior authorizations still rely heavily on manual work. This isn’t just about the patient access team handling a fax; it involves a complex web of steps involving multiple teams: - Patient access team: transcribes faxes and initiates processes - Revenue cycle team: takes over to handle authorizations - Call center team: schedules the patient Each step can easily lead to problems. When you multiply each staff and patient interaction, you don’t just add complexity—you multiply it. This leads to breakdowns and delays that can impact patient care. The administrative burden in healthcare is not new, but there is new technology. Implementing AI in your health system can up-level your staff, increase productivity, and lead to real outcomes—and it’s already happening today. Montage Health is already seeing results. With Notable, they reduced no-shows by 11%, increased point-of-service cash collection by 2.8%, and yielded $2M in annual value from revenue capture and cost savings. #AIinHealthcare #HealthcareInnovation

We recently published an in depth case study on our partnership with Medical University of South Carolina! Crystal Broj passion for driving digital transformation is almost as bright as her conference season wardrobe (ifykyk). The work that we’ve done together to redefine what’s possible at MUSC spans from care gap scheduling to access initiatives to prior authorizations and our work continues to grow. Read more about the highlights between Notable and MUSC here: https://lnkd.in/gRgvyYrd

This outcome is incredible. Congrats team!

The Notable team got together for our summer offsite in San Jose this week. From main stage presentations and a customer Q&A to breakout sessions and a scavenger hunt, there was no shortage of opportunities to share learnings from the first half of the year, align on the rest of 2024 and beyond, and soak up some California sun. ☀️ Our commitment to simplifying and optimizing healthcare has never been stronger, and we’re ready to tackle the challenges ahead with renewed energy and focus.

What a week! Over the past few days, our partners have rolled out several new flows that we estimate will automate 1M+ tasks annually. Check out what went live.👇 - Enrollment recommendations: Advising Medicare patients on optimal plans automatically - Payor plan matching: Using AI-driven rules to predict and fill in the best insurance options directly in the EHR - Post-visit payments: Simplifying how patients handle expenses after their visit - HL7 ORM integration: HL7 ORM feed for streamlined prior authorization ingestion - Prior authorization workqueue clean up: Authorization processing without staff involvement - Care gap outreach campaigns: Proactive outreach and scheduling for multiple care caps, from Medicare wellness visits to diabetic follow-ups - Mammography referrals: Automated orders with linked documents This is the work that eliminates manual data entry and drives tangible outcomes for patients and staff. What’s a workflow you’d want to automate?

Waking up to the Crowdstrike outage this morning. The team here at Notable is still digging, but we've not yet seen impact to our operations because of this.

Over the past two years, our journey with Montage Health has redefined what's possible in healthcare efficiency and patient care through AI-powered automation. Here's a glimpse of the incredible milestones we've achieved together:  - $2 million in annual gross value through revenue capture and cost savings - Reduced no-shows by 11% - Freed up the equivalent of 13 full-time employees - Increased Point-of-Service Cash Collections by 2.8% This partnership is not just about integrating technology—it's about setting new standards in healthcare delivery, focusing on efficiency, and improving lives. We're excited to continue this journey and push the boundaries of what we can achieve together.