We are thrilled to announce that Observe.AI has been recognized by Tracxn in their "Emerging Startups of Customer Service Software" series! 🚀 Being showcased as a Soonicorn, we're honored to be highlighted among the leading tech startups in customer service software globally. This recognition is a testament to our team's dedication and innovation in transforming contact center operations. Thank you to Tracxn for this prestigious acknowledgment, and to our incredible team and customers for their continued support. Here's to many more milestones ahead! 🎉
Observe.AI
Software Development
Redwood City, California 57,953 followers
The Conversation Intelligence Platform for Contact Centers
About us
Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.
- Website
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https://observe.ai
External link for Observe.AI
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Redwood City, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Machine Learning, Artificial Intelligence, Conversation Intelligence, Contact Center Quality Assurance, Call Center Quality Assurance, Speech Analytics, and Agent Performance & Coaching
Locations
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Primary
275 Shoreline Dr
Redwood City, California 94065, US
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San Francisco, California 94105, US
Employees at Observe.AI
Updates
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In the ever-evolving landscape of customer service, leaders are recognizing the need to move from traditional manual QA to automated quality intelligence (QI). Gartner's 2024 research highlights a significant shift: voice of the customer (VoC) and customer experience (CX) insights are now the most cited value drivers in quality programs, far surpassing agent performance insights. 📈 Yet, less than 20% of organizations recognize this misalignment in their current QA efforts. It's time for a paradigm shift. Service leaders must move beyond a narrow focus on individual rep performance and expand their quality programs to capture invaluable VoC and CX insights. This evolution is what Gartner calls quality intelligence (QI). 🚀 Interested in being apart of this evolution? Check out the webinar 👉 https://lnkd.in/gNJuAK9y
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Observe.AI is headed to the Telarus Partner Summit 2024! Join us at this premier event to discover the latest advancements in technology and explore how our AI-driven solutions are revolutionizing customer experience and operational efficiency. 🚀 📅 Event Date: August 6-8 📍 Location: Gaylord Opryland, Nashville, TN Don't miss this opportunity to connect with our team, gain valuable insights, and see firsthand how Observe.AI is transforming contact centers with cutting-edge AI technology. Jim Tennant Scott Eastman Sokkie Carroll Andy Thomas Chris Powers
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With increasing call volumes and complex customer interactions, the need for advanced analytics has never been greater. Did you know that 88% of customers say a positive experience drives them to make more purchases? 👍 Traditional methods often fall short in tackling high call volumes, lengthy AHT, and improving FCR. That's where call center analytics come in—providing actionable insights and real-time data to make informed decisions. Explore our latest blog on the importance of call center analytics and how to unleash your agents' full potential. 📖 Read more here: https://lnkd.in/gwBavGKE
Unlocking Agent Potential: A Guide to Call Center Analytics
observe.ai
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Discover how ServiceFirst CX partnered with Observe.AI to increase loan volume by $3.7M through more efficient customer interactions. Challenge: With its manual QA process of 30 to 45 mins, ServiceFirst CX could only conduct two performance evaluations per agent, per month hindering its ability to monitor customer interactions and negatively impacted customer experience, sales metrics, and the achievement of business goals. Solution: ServiceFirst CX worked with Observe.AI to transform its QA operations by implementing key features of the conversation intelligence platform, such as Auto QA, Manual QA, Coaching, and Reporting. 📊💡 🗞️ Read their success story here: https://lnkd.in/gkAEveb4
ServiceFirst | Observe.AI Customer Stories
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Is your contact center ready to gain a holistic line of sight to bring out the best in every agent? 😎 Learn how Affordable Care implemented our innovative AI solutions empower their agents to perform at their best, ensuring happier, more satisfied customers every time. Want to listen to the whole conversation? 🎧 Check it out here: https://lnkd.in/gAjSxYs6
How Affordable Care Leverages Conversation Intelligence
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Choosing the right contact center solutions is crucial for boosting agent performance and ensuring customer satisfaction. 📊 Did you know 62% of companies view contact centers as a competitive differentiator? 💼 It's time to leverage cutting-edge solutions that simplify workflows, streamline customer interactions, and provide real-time insights into agent performance. In our latest article, we delve into the top solutions that can transform your contact center operations. From AI tools and omnichannel platforms to robust CRM integrations, discover how advanced technologies can help you overcome challenges and deliver exceptional customer experiences. 📞🤖 Read more to stay ahead in the game! https://ow.ly/wmz550SJuEb
Top Contact Center Solutions to Boost Agent Performance
observe.ai
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🚀 Missed our latest webinar on Enhancing Customer Experience with Conversational Analytics? Don't worry! Listen to what Alex Lustig has to say to catch up on the key insights and innovations discussed. Stay ahead with the latest trends and strategies from industry experts. 💡 👉 Watch the full webinar here: https://lnkd.in/gfkhHNWG Solutions Review
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📢 Exciting News! Observe.AI's very own, Deepak Kumar P, Chief Customer Officer, will be speaking at Ascend24 next month! 🌟 Join FunnelStory and Growth Molecules™ for a half-day summit on AI in post-sales, featuring expert talks, immersive workshops, and networking opportunities. Check out the agenda and register now! 📅
📢 Speaker announcement! We are excited to announce that Deepak Kumar P, Chief Customer Officer at Observe.AI, will be speaking at the Ascend24 conference next month. 🤝 Join FunnelStory and Growth Molecules™ for a half-day summit to explore AI's transformative power in post-sales. We will have expert talks, hands-on immersive workshops, and networking opportunities. Detailed agenda and registration - https://lnkd.in/gwB5dVqb
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🚀 Ready to elevate your contact center performance? Discover cutting-edge strategies and technologies that can transform your operations with our comprehensive guide on contact center optimization. In our latest blog post, you'll learn how AI-driven analytics, real-time monitoring, and advanced automation tools can revolutionize your contact center. By leveraging these technologies, you can enhance agent productivity, streamline operations, and ultimately deliver superior customer experiences. Don't miss out on these transformative strategies. Read the full blog post now: https://ow.ly/xayv50SFtb2
Contact Center Optimization Strategies for Elevated Performance
observe.ai