OnQ

Retail shrink is on the decline, but at what cost? 💰 Recent data indicates shoppers aren’t responding well to certain anti-theft measures. For example, 55% say they’ll shop somewhere else if the product they want is locked up. Which begs the question: are retailers’ efforts to harden in-store security causing shoppers to leave in frustration and shop elsewhere? CNN’s write-up offers some great insight into the enormously complex challenge of combatting retail theft. There’s no universal solution, but it’s clear the answer isn’t to simply lock everything behind glass. After all, one of the greatest things about the retail experience is the ability to go into a store and touch, interact with, and compare products. When you take that away, you remove the primary incentive for shoppers to come into the store in the first place. The million-dollar question retailers are having to answer is “how do I implement the right level of physical security to deter theft, while still giving my customers a compelling reason to shop in-store?” The answer isn’t simple – stores vary greatly in how theft-prone they are. Plus, the cost and complexity of products on display will dictate how accessible to shoppers the products should (or should not) be. We have the good fortune of helping many of the world’s most notable brands and retailers grapple with the issue of in-store security, so we have a seat at the table for some enlightening discussions on this topic. One trend in particular we’re seeing is that, as retailers harden security within their stores and products become less accessible to shoppers, they’re using technology to enrich the shopping experience to help customers learn about and connect with products in new ways. For example, using technology to augment the in-store experience can allow customers to: 👆 Interact with a touchscreen to learn more about a product, read reviews and watch informational videos 📲 Scan QR codes to send product information to their phones, or even use their phones to control content on the store’s display 🛒 Seamlessly transition customers to the retailer’s e-commerce platform to complete in-aisle purchases before they even leave the store If you’re wrestling with the issue of retail security and want a fresh perspective, we’d love to chat. Drop a note in the comments below, or email us at [email protected]. #retail #retailtheft #retailsecurity #fortheloveofretail Nathaniel Meyersohn Michael Baker Neil Saunders David Johnston Click through for the full story: https://lnkd.in/gBJdjDVm

Many thanks to the good folks at Retail Customer Experience for the great write-up about this year’s ICXA Elevate Award winners. We appreciate the ICX Association shining a light on our collaboration with Sony and Best Buy, and we congratulate our fellow Elevate Award winners! 🏆 This year’s Interactive Customer Experience (ICX) Summit was the best yet, and we’re grateful to the ICXA for bringing together an incredible braintrust of CX innovators to celebrate the amazing ways interactivity is upleveling customer experiences in store and beyond. We're already counting the days to next year’s summit! #CXSummit #customerexperience #retail #fortheloveofretail

Our founder & CEO Paul Chapuis had the honor of keynoting the 2024 Business Booster Board at the beautiful Hotel del Coronado. The conference brought together entrepreneurs from around the world to learn from Paul's experience starting his company after immigrating to the US more than two decades ago. The notoriously pleasant Southern California weather was outshined only by the lively dialogue and enlightening conversations shared by all who attended. Special thanks to Nataliia Nesterenko for hosting this amazing get-together. Her enthusiasm for fostering cross-border entrepreneurialism is contagious, and we're grateful to have played just a small part in the event's success. #retail #fortheloveofretail #networking #startups

Our commitment to security runs deep. 🔐 Device security is a core strength of ours here at OnQ. We’ve mastered the art of securing products in-store to ensure shoppers can see, touch and interact with products at the shelf level. But security means so much more than deterring in-store theft. Our obsession with security extends beyond the store and into every aspect of how we do business. Which is why we’re especially proud to share that we’ve achieved SOC 2 Type II compliance for the third year in a row! What does this mean? In short, it means we adhere to the industry’s most exacting standards in how we manage and preserve the integrity of our own data, and that of our customers. As the retail realm becomes increasingly digital, it’s imperative that retailers safeguard data that’s captured in-store – and that burden extends to companies like OnQ who create tech-enabled experiences on behalf of those retailers. Many thanks to Prescient Security, who has been our partner in navigating our SOC 2 audit and attestation for three years running. We’re grateful for Prescient’s partnership and guidance as we commit to upholding the industry’s highest standards in data security. #retail #retailsecurity #fortheloveofretail #soc2

We took a refreshing break from the daily grind this afternoon to celebrate 🍉 National Watermelon Day! 🍉 This lesser known (but very fun!) holiday officially happened last Saturday, but we took the opportunity to mark the occasion today with fun, watermelon-theme festivities in all our offices. A big shoutout to our amazing Culture Committee for making this day extra special. Fun was had by all – what a great way to kick off the weekend! Happy (belated) National Watermelon Day! #NationalWatermelonDay #SummerVibes #CompanyCulture #retail #fortheloveofretail 

Our founder & CEO Paul Chapuis gives a behind-the-scenes look at our new West Coast HQ! Watch to the end, volume up, for insight on OnQ's quest to create a modern workspace where employees thrive and do their best work - delivering unparalleled value for the amazing brands and retailers we have the good fortune of working with. Cheers to new beginnings! #teamwork #excitedforthefuture #retail #fortheloveofretail

We're excited to give you a sneak peek 🔎 at OnQ’s new West Coast home! 🎉 The team has been hard at work transforming our new SF Bay Area office into a vibrant space that inspires innovation, collaboration and creativity. Bold colors and natural light fill every corner of the building to create a workspace that we’re sure will spark amazing ideas and bring new projects to life in the months and years to come. Stay tuned for updates as we turn the page on this exciting new chapter! #newbeginnings #teamwork #excitedforthefuture #retail #fortheloveofretail

Wishing everyone a wonderful Independence Day celebration. Happy 4th! #retail #fortheloveofretail #independenceday #4thofjuly

Happy birthday to us! 🎂 Twenty years ago today, our founder & CEO Paul Chapuis took a bold leap of faith and founded OnQ. Humble beginnings soon grew into a thriving business and the rest is retail history. Reflecting on such a momentous milestone leaves us filled with gratitude – for clients who entrust us with their retail ambitions, and for employees whose talent and enthusiasm bring those retail experiences to life. Our shared love of retail unites us, and together we’re shaping the future of retail. Please join us as we celebrate 20 years, with even more amazing adventures to come! #retail #fortheloveofretail #companyanniversary Kevin Delahunty Carolyn (Smith) Nolan Pauline Prideaux Debuisson Jack Lester Stuart Armstrong

On Juneteenth we celebrate the emancipation of enslaved African Americans, and we recommit to building a more inclusive world that embraces equity and equality for all. #juneteenth #retail #fortheloveofretail