We proudly announce that Playvox has joined the globally recognized and trusted Amazon Web Services (AWS) Partner Network (#APN). With our newest partnership, we will help our existing and future clients deliver better service, efficiencies, and outcomes for their customers. Learn more about how Neo Financial, one of the fastest growing fintechs in North America, benefits today from our #WFM Solutions, the power of #AI, and the #AWS network here! https://lnkd.in/eH6u6kGg
Playvox
Software Development
Sunnyvale, California 17,576 followers
Welcome to the digital era of workforce engagement management!
About us
Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Our agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.
- Website
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http://www.playvox.com
External link for Playvox
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Sunnyvale, California
- Type
- Privately Held
- Specialties
- Quality Assurance, Call Center, Coaching, Contact Centers, Call Center Quality Monitoring, Voice of the Customer, Customer Experience Management, Agent Performance Management, and Workforce Management
Locations
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Primary
Get directions
530 Lawrence Expy
#905
Sunnyvale, California 94085, US
Employees at Playvox
Updates
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Discover the secrets to overcoming remote work challenges in contact centers. Our blog has all the answers: https://lnkd.in/e8Azxati #DigitalTransformation #CX #AgentExperience
Navigating the Challenges of Remote Work in Contact Centers
https://www.playvox.com
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🚀📊 Empowering your call center agents with the right tools and data leads to higher performance and increased job satisfaction. Our blog explores how you can support your team in achieving their best and providing outstanding customer service. Discover actionable insights to elevate your contact center operations. https://lnkd.in/gTahumxR #CX #AgentEmpowerment #ContactCenter
Coaching for Success: How to Empower Call Center Agents
playvox.com
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🛠️ Building a seamless customer experience requires understanding your support options. Our blog on multichannel vs. omnichannel support will guide you. Read now! https://lnkd.in/edTZwHdM #CustomerService #CX #ContactCenter
Multichannel vs Omnichannel Support: Mastering the Transition
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Did you know that our #WFM solutions can help you properly staff your #ContactCenter and meet your service level goals no matter what disruptions occur? React to changing conditions and choose the best technology to improve real-time visibility. Discover how we can support your success journey today! https://lnkd.in/gBK6jhaF Stay tuned for more #PlayvoxCoach tips! #ContactCenter #CustomerService
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🔍 Looking to enhance your contact center operations? Discover how remote work can transform efficiency and agent satisfaction. Check out our latest blog for smart reasons to offer remote work in your contact center. https://lnkd.in/eJiZWsdn #RemoteWork #ContactCenter #CustomerService
Four Smart Reasons To Offer Remote Work In Your Contact Center
https://www.playvox.com
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Struggling with contact center forecasting? We've got the insights you need. 📊 Learn the best practices for optimizing your scheduling and keep your team running smoothly. https://lnkd.in/etfYyNRx #CX #ContactCenter #Playvox
Forecasting and Scheduling: Adapting to the New Normal
https://www.playvox.com
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Workforce planning is analyzing, forecasting, and planning workforce supply and demand. It takes a big-picture approach to predict future workforce needs according to the company’s strategic plan, historical data, and business objectives. Discover more ways to use workforce planning for gold-standard service. https://lnkd.in/ezWC4UAg Stay tuned for more #PlayvoxCoach tips! #ContactCenter #CustomerService
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Secure your spot for our next webinar! Learn how real-time data and efficiency are tied to agent performance and your contact center's success. Discover new opportunities to: • Motivate your team, • Increase productivity, and • Reduce hidden costs in your #ContactCenter processes. Don't miss out, join us tomorrow! https://lnkd.in/e8t5rCMG #WorkforceManagement
Five Tips To Help Find Hidden Costs in Your Contact Center - Playvox
https://www.playvox.com
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🌐 Discover the key differences between multichannel and omnichannel support! Upgrade your customer experience strategy with insights from our latest blog. Check it out now! https://lnkd.in/eBuDnZ2v #CustomerExperience #Omnichannel #ContactCenter
Multichannel vs Omnichannel Support: Mastering the Transition
https://www.playvox.com