Automation has become synonymous with nearly every industry. Now, customer service is finally one of them. With Replicant, voice automation is truly natural, allowing millions of customers to fully resolve their issues over the phone without waiting for an agent. More resolutions. Happier agents. And a 50% lower Cost Per Contact. The wait is over. Contact Center Automation is here. Try it for yourself: https://try.replicant.ai/
Replicant
Software Development
San Francisco, California 9,791 followers
The Leader in Contact Center Automation.
About us
Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way we interact with the world, starting with customer service. As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. Replicant is serving some of the largest contact centers in the Fortune 100 and growing rapidly. A bit more about Replicant: • Named Forbes’ top 50 AI firms to watch in 2021 • Voted top 50 most promising startups by The Information • Raised $78M in Series B financing led by Stripes • We are serving some of the largest contact centers in the Fortune 100 and are just getting started…. Interested? Check out our open roles at https://jobs.lever.co/replicant
- Website
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http://www.replicant.com
External link for Replicant
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Artificial Intelligence, Telephony, Machine Learning, Conversational AI, TTS, NLP, Haskell, Javascript, Python, Language, Contact Center, Call Center, Customer Service, Customer Support, Phone Support, and Voice AI
Products
Replicant
Conversational AI Software
Replicant provides always-on support to resolve customer issues quickly and naturally across channels. Like agents, Replicant can speak with customers in a natural tone, and answer questions without delay. With Replicant, companies can eliminate hold times, manage unpredictable call volumes, and give agents time back to focus on high empathy cases. Replicant has been deployed by Fortune 500 companies to resolve millions of calls a month. Natural Conversations Replicant leverages an NLU brain that can naturally converse to quickly resolve issues in any language. Omnichannel Support Replicant resolves customer issues across voice, messaging, and other digital channels. Conversation Monitoring and Analytics Replicant’s conversation dashboard provides real-time visibility into transcribed conversations with built-in analytics. Agent Collaboration Replicant integrates with live agent platforms for seamless hand offs of more complex issues, intelligent routing, logging, and more.
Locations
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Primary
1 Letterman Dr
San Francisco, California 94129, US
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180 John Street
Toronto, Ontario M5T 1X5, CA
Employees at Replicant
Updates
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🌴 #Resolve24 is just a few months away and spots are filling up fast! Don't miss your chance to join us in Miami for the only CX conference designed to accelerate your AI goals. Check out our growing list of all-star speakers and save your spot today: https://lnkd.in/dnnzuBUS
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🌴 #Resolve24 is just a few months away and spots are filling up fast! Don't miss your chance to join us in Miami for the only CX conference designed to accelerate your AI goals. Check out our growing list of all-star speakers and save your spot today: https://lnkd.in/dnnzuBUS
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🔔 Ready to see AI in action? Join us at 11am PT / 2pm ET for a live, bite-sized product demonstration that takes just 30 minutes! This session will answer live questions and demonstrate real conversations where AI successfully solves scheduling requests end-to-end. See you there 👉 https://lnkd.in/g_VmnSKA #ai #cx #contactcenter #customerservice
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🔥 Integrating AI into your contact center shouldn't feel like a tightrope act. Learn how to get the most out of AI while avoiding the common obstacles that suck the fun out of innovation and block you from getting real results. Download the free guide 👉 https://lnkd.in/g5QuXFWU #ai #genai #contactcenter #customerservice
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🗣️ "We’re way beyond the traditional, ‘If you have a question, press three.’ Through conversational AI, you can get to simply ‘how can I help you today?’” These days, there is no shortage of data to help CX leaders understand the value of using AI for customer service. However, nothing compares to hearing directly from contact center leaders who are already using the technology. Check the comments to read six quotes that will change the way you view AI.👇 #ai #cx #customerservice #contactcenter
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😎 Replicant's summer of growth continued this week with our latest product marketing addition! Welcome to the team Raymond Hwang! Learn more about our open roles: https://lnkd.in/gXZBAk4n
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🎶 “Been on hold for 1 hour 58 minutes. I had to know what I was dancing to.” Are you among the quiet crowd that secretly loves some good hold music? Despite the fact that Replicant eliminates wait times for good, we're not above jamming to some of catchiest time-killing tunes. Luckily, we've compiled a list of some of the greatest tracks for you to come back to – even as we make hold times a thing of the past. #ai #genai #cx #contactcenter #customerservice
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🔔 NEXT WEEK: See conversational AI in action with a live, bite-sized product demonstration that takes just 30 minutes! Senior Solutions Engineer Daniel Diaz will walk through the use cases and features every CX leader should know and answer your questions about all things AI. Save your spot today 👉 https://lnkd.in/g_VmnSKA #ai #cx #contactcenter #customerservice
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⏳ Every year, agents spend millions of minutes completing tasks that IVRs could not. That's just one of the reasons why the cost of old-school automation solutions has ballooned far beyond their sticker price. Learn more about how IVRs may be inadvertently harming your CX and budget – and how AI is changing the status quo: https://lnkd.in/gNtBUWZt #ai #cx #contactcenter #customerservice
Your IVR May Be Costing You More Than You Think
https://www.replicant.com