RingCentral

We’re excited to unveil our latest AI-powered innovations for RingCX that deliver more seamless, personalized, and high-quality customer experiences. What’s new: 🔸 AI Assist for Agents Real-time, in-call assistance that offers contextual suggestions, ensuring more accurate, timely, and personalized resolutions 🔸 AI Assist for Supervisors Real-time alerts, summaries, and transcripts to quickly assess situations and determine the best intervention strategies 🔸 AI Coaching Insights for Quality Management Automatic and personalized coaching suggestions to address agent knowledge gaps 🔸 Bring Your Own IVA APIs Quick and seamless integration with any IVA Learn more about how these AI capabilities are helping to reshape the CX landscape and driving business success. https://lnkd.in/gY62pnqG

Exciting news! 🎉  RingCentral is a featured partner in Salesforce Foundations, a free upgrade for Sales & Service Cloud users that enhances features and delivers a seamless UI. Salesforce Foundations connects departments like never before, unifying sales, service, marketing, and commerce data, so customers enjoy consistent, AI-powered experiences across every touchpoint. With features like opportunity and case management, email campaigns, and secure payment links, businesses can streamline operations and boost revenue—at no extra cost. As a Foundations launch partner, RingCentral is offering extended free trials to show how our platform increases productivity and customer satisfaction with powerful integrations. Join us in helping companies: 💰  Turn quotes into cash faster 🙌  Build customer loyalty 🤝  Personalize customer experiences with unified data The best part? It’s free for Sales and Service Cloud users on Enterprise licenses or above! Learn more about the power of RingCentral and Salesforce working together to transform the customer experience: https://lnkd.in/gw-M-8UK

We’re thrilled to partner with Zayo Group, a leading communications infrastructure provider, to modernize the way businesses communicate! Integrating into RingEX and RingCX solutions, Zayo UC+ with RingCentral is designed to boost workforce productivity and elevate customer experiences, enabling enterprises with secure, AI-powered cloud communications and contact center capabilities. Key benefits of Zayo UC+ with RingCentral include: 1. Actionable AI-powered capabilities across phone calls, SMS, meetings, and messaging 2. Customizable workflows to ensure seamless pathways for integrating communication workflows into business applications 3. Exceptional customer experiences with RingCX’s more than 20+ digital channels and AI-powered capabilities, including AI summaries and post-call transcription Read more about this new partnership: https://lnkd.in/gMTA4eEa.

We love hearing how our products are driving innovation and success for our customers. ⭐

When it comes to event marketing, it’s social-first or bust. 💥 In today’s event world, staying social-first is the key to successful marketing. Event marketers need to create shareable moments that spark engagement and build a steady stream of authentic content that audiences crave, according to The Marketing Millennials founder Daniel Murray. Daniel joined a recent RingCentral Events AI Real Talk webinar to offer guidance on taking your event marketing strategy to the next level and engaging audiences before, during, and after events. Listen to his insights below and check out the full discussion to discover how a social-first event strategy keeps your brand top of mind: https://lnkd.in/gxGFrn8g.

"What sets RingCentral apart is their full suite of services. Most people associate RingCentral with their UCaaS offering. Now they have RingCX, a very strong CCaaS offering, but they also have a very strong CPaaS offering, which is becoming very important in the CCaaS space, as well as their Events offering, which I am really impressed with." - Dave Michels, Lead Analyst at TalkingPointz Watch the full video from CX Today to learn about RingCX's new AI capabilities, including Agent and Supervisor Assist. https://lnkd.in/g-Rj7dMi

🚀 Ready to supercharge your productivity? Join our Customer Care team as they unveil the latest game-changing updates in RingEX! Get an exclusive look at the features that will redefine your workflow and take your efficiency to new heights. You’ll learn about: ▪️ New features in RingEX ▪️ Powerful new capabilities to streamline the way you work ▪️ Use cases to do your best work 🗓️ Reserve your spot today! https://lnkd.in/gTEX2vQs

From elevator phones to fire alarms, keep critical systems compliant and operational 24/7. While traditional Plain Old Telephone Service (POTS) lines have historically been dependable, maintaining these aging technologies is becoming more complex and costly. Businesses need assurance their mission-critical systems will function even if an outage or interruption occurs. RingCentral Next-Generation POTS Replacement seamlessly connects legacy copper lines to the cloud, enabling teams to manage their communications within a single trustworthy platform with over five years of 99.999% uptime. To further enhance reliability, this innovative system includes a robust battery backup, providing up to 48 hours of continuous operation during power failures, ensuring business continuity when it matters most. Discover how you can boost reliability, flexibility, and cost-efficiency with RingCentral Next-Generation #POTS Replacement: https://lnkd.in/gPfryNqP.

Having the right communications in place is crucial for your business’ success. Ready to future-proof your business communication? Swipe through to discover the power of Unified Communications as a Service (UCaaS) and why it's a game-changer for companies of all sizes. https://lnkd.in/gUwXAbuA

Analysts agree: AI is shaping the future of contact centers, and RingCentral is leading the charge. Industry analysts like Sheila McGee-Smith believe RingCentral’s new, AI-driven features are exactly what businesses need to modernize their contact centers. With AI-powered coaching and insights for both agents and supervisors, RingCX empowers customer support teams to deliver fast, seamless, and personalized experiences. See why RingCX’s latest AI innovations are drawing industry experts’ attention and transforming how contact centers operate in the age of AI: https://lnkd.in/gU28zE6a.