ICYMI, we recently sat down with Danie Feld, LPC, Director of CX Operations at Open Late Collective, to talk all things CX 🫶 Now, we want to hear from you: is your customer experience set up in a way that can actually make people loyal? 🤔 Honesty hour starts now 😉 (Share your thoughts in the comments!) Read more: https://buff.ly/4d2CD2j #Hark #CustomerSuccess #CustomerService #CS #CustomerExperience #CX #Partnership #HarkReport
Hark
Software Development
New York, NY 818 followers
Customer Generated Content to build brand loyalty and more efficient growth.
About us
Allowing brands to build loyalty and achieve more efficient growth through Customer Generated Content!
- Website
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https://www.sendhark.com/
External link for Hark
- Industry
- Software Development
- Company size
- 2-10 employees
- Headquarters
- New York, NY
- Type
- Privately Held
- Founded
- 2021
- Specialties
- Customer Experience, SaaS, Retail, and Ecommerce
Locations
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Primary
New York, NY, US
Employees at Hark
Updates
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Have you seen the news(letter)? 📧👇 This month, our very own Emily Rosato, and Luana Perez of Ergatta, discuss how to effectively utilize CX feedback throughout your organization. Give it a read and learn how to transform insights into action 💪 #Hark #CustomerExperience #CX #CS #CustomerService #ActionableInsights
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Unlocking the secrets of customer experience with Danie Feld, LPC, Director of CX Operations at Open Late Collective 💡 Discover how Danie transforms customer feedback into actionable insights that drive brand loyalty and innovation, learn about overcoming feedback challenges and gaining leadership buy-in, and get a sneak peek of Danie's vision for the ultimate CX dream world! 🌟 Swipe 👉 to read, and then sign up to receive the Hark Report in your inbox: https://lnkd.in/dNHYfh7V #Hark #CustomerSuccess #CustomerService #CS #CustomerExperience #CX #Partnership #HarkReport
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Hark reposted this
🔍 Meet Danie Feld, LPC Feld, our queen Director of CX Operations! She recently contributed a must-read article to The Hark Report, a publication that dives deep into customer experience insights and trends. Danie shares her expertise on building better Voice of Customer (VoC) programs. Here’s what you’ll discover: 🔹 Her biggest challenges in collecting customer feedback 🔹 Strategies for making customer insights valuable for leadership 🔹 Exciting discoveries from our VoC program 🔹 How our customers love to communicate 🔹 Danie’s dream improvements for customer experience Don’t miss out on these invaluable insights! #CustomerExperience #VoiceOfCustomer #CXExpert #CustomerFeedback
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Customers are talking, are you listening? 🤔 Our very own Emily Rosato has meticulously mapped out 7 innovative strategies for gathering real customer insights using Voice of Customer data. This article offers a deep dive into how these methods can lead to substantial improvements and innovations. Tap the link and dive in to make the most of your customer interactions 👇 #Hark #CustomerSuccess #CustomerService #CS #CustomerExperience #CX
7 Ways to Collect Voice of Customer (VoC) Data in 2024
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Reflecting on an incredible week at the Plug and Play Tech Center 🚀 It was inspiring to connect with so many forward-thinkers and innovators, all dedicated to pushing the boundaries of technology and business. Grateful to be included among such a talented group. The main takeaway: Large brands are innovating more than ever—a bright future is definitely ahead! Here's to more innovation and collaboration in the future. #Hark #Innovation #TechEvent #Networking
What a great week at the Plug and Play Tech Center Summit in Sunnyvale! A key takeaway: multi-modality has a bright future in the customer experience journey to strengthen consumer connection with an ultra personal approach. Many CX leaders are trying to learn as much as they can (in a short time) to be at the forefront of innovation going forward. Huge thanks to Roza Amrollah and the Plug and Play team for an incredible time!
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There's an app for that... it's ours and it's officially on the Kustomer marketplace 🚀 This integration brings our two platforms together to deliver an incredible customer experience, and it's been a highlight working with the Kustomer team. Have you checked it out yet? Hark 🤝 Kustomer #Hark #CustomerSuccess #CustomerService #CS #CustomerExperience #CX #Partnership
One of the things our clients love about using Kustomer is the flexibility and ability to integrate with other tools. We're always looking to integrate with tools that are just as obsessed with the customer as we are, so that's why we're SOO excited to announce that we're officially integrating with Hark! If you want to learn more about how brands are leveraging this integration, reach out to us or message Brian Walters and Fran Brzyski 😊
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Still so excited about this news... we’ve been recognized on The Lead's Leading 100 List 🎉 A huge thank you to our dedicated team and loyal clients for making this possible. Let’s continue to redefine customer experiences together! #Hark #CustomerExperience #Innovation #TheLeads100 #CX #CustomerService #CS
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Hark reposted this
One of the things our clients love about using Kustomer is the flexibility and ability to integrate with other tools. We're always looking to integrate with tools that are just as obsessed with the customer as we are, so that's why we're SOO excited to announce that we're officially integrating with Hark! If you want to learn more about how brands are leveraging this integration, reach out to us or message Brian Walters and Fran Brzyski 😊