SmartFlyer is a full-service luxury travel agency built for curious travelers. We specialize in creating exceptional experiences around the world through curated recommendations and continuous boots-on-the-ground research activated by decades of trusted relationships. SmartFlyer is a full-service luxury travel agency built for curious travelers. We specialize in creating exceptional experiences around the world through curated recommendations and continuous boots-on-the-ground research activated by decades of trusted relationships.
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This past week, Michael Holtz, Erina Pindar, Barrett Hollo, Amy Cochran Klein, and over 50 SmartFlyer travel advisors from Manhattan to Melbourne came together at Virtuoso Travel Week to meet with partners from across the world and learn about what's to come in 2025. There was no better way to kick off this week of learning and meeting new faces than by first gathering together with our fellow Smarties!
Congratulations Josie Schiavone, Virtuoso Travel's 2024 Top Wellness Community Advisor winner! When asked what wellness on the road means to Josie, she shared, “Wellness travel isn’t one-size-fits-all. It’s most effective when it caters to the unique needs of each individual. Different people require different paths to ‘wellness,’ and my favorite experiences are those that meet the diverse needs of my clients.”
In our latest SmartFlyer familiarization trip, we partnered with our friends at Rosewood Hotels & Resorts to explore three of their most recently opened European gems: Rosewood Vienna, Rosewood Schloss Fuschl, and Rosewood Munich. It was such an honor for our team to have pre-opening access to the reimagined Schloss Fuschl ahead of its much anticipated July 1st reopening. A select group of SmartFlyer advisors including Judy Stein, Alexandra Stockton, Trish Injaychock, and Emily Brillanti returned from our FAM with a wealth of Austria and Germany expertise to share with their clients. Curious what we got up to? Kayla Douglas accompanied this dynamic group to capture original content across our site, socials, and newsletter — be sure to subscribe so you don't miss this week's edition, including our Take Me To Austria Meets Bavaria itinerary and Vienna City Guide. Special thanks to Helen Bitschnau at Austria Tourism - USA/Canada, Marie Theres Polt at Vienna Tourist Board, the team at Tourismus Salzburg GmbH, and Gwen Kozlowski at Exeter International for making our time in Central Europe so special. Roselle Blitzer, Andrea Riesen, Simon Gilkes, Roland Hamberger, Frederico Vasconcelos Faria, Sascha Hemmann, Olga Schuster, Jo Franziska Tödter, Madlen Marschall, Roland Duerr, René Schmid, and Antonia Poate, your thoughtful touches throughout our week on the ground made for an unforgettable Rosewood journey — thank you.
This past week in Sydney, Australia, we hosted our Australia-based advisors, providing a space to collaborate and exchange ideas while celebrating our collective achievements. As a platform for independent consultants, SmartFlyer’s global presence provides the resources, arena, and broad knowledge base for our network to work from. This global footprint provides a wider perspective on emerging travel trends and destinations. Through round table discussions where our Australian agents shared their experiences, successes, and challenges, we continue to support their businesses and entrepreneurial spirit. Our commitment to community, celebration, and leveraging our global insights offers a gateway to more opportunities for all, and we can’t think of anything more exciting, fulfilling, and gratifying. A special thanks to the teams at Capella Hotels and Resorts, Four Seasons Hotels and Resorts, and Langham Hospitality Group — specifically John Ladd, Nicolena Oborn, Ricky Grunden, Kartik Kapoor, Helen Radic, Cathy Favaloro, Charlotte Noël, and Amanda Frack — for your partnership and for providing the backdrop for an inspiring few days.
SmartFlyer COO and Managing Partner, Erina Pindar, shared her insights with The New York Times's Elaine Glusac on how American travelers can maximize their spending — and her recommendation just might surprise you.
In our latest scouting adventure, we traveled to the Italian Riviera with the Oetker Collection to conduct in-depth, boots-on-the-ground research at one of our clients' most beloved properties. Hotel La Palma is nestled off the Amalfi Coast on the island of Capri and is where a select group of SmartFlyer advisors—Jennifer Terra Halberg, Lucy Williams, Deborah Director, Kelly Berlin, Kathryn Tseng Mohammed, and Barrett Hollo—gained a deeper understanding of this enchanting island town and returned with a wealth of content to share. We extend our heartfelt thanks to our friends at the Oetker Collection and Hotel La Palma for making our stay unforgettable and ensuring our advisors gained expert insights into Capri. Special appreciation goes to Kevin Russell, Imelda Shllaku, and Giusy Guarracino for their thoughtful touches before and throughout the journey.
After three memorable decades spent across Midtown office spaces, we're thrilled to share that we'll be relocating to Chelsea in the coming year. With our 35th anniversary on the horizon, our new space marks the next chapter in our journey as SmartFlyer continues to elevate all that we do in service of our advisors, clients, and partners. As Michael Holtz shared with Commercial Observer, "We sought out a vibrant, creative neighborhood that reflects our team's brand ethos—a space that ignites enthusiasm and feels like home to us all." We can't wait to welcome you to our new home on West 25th Street soon!
As we celebrate National Travel Advisor Day, we want to extend gratitude to our global community of Smarties! Whether it's clearing waitlists, providing personalized amenities, or scoring priority upgrades, you always go the extra mile to tailor each trip to clients' unique tastes. Your passion and commitment are what make every adventure extraordinary and you're the people who make our world go around.
Our Rising Star program was launched in 2018 as a way to recognize new-to-industry advisors who've made their mark in the travel space within their first three years of booking travel. This year, we were thrilled to honor twenty-eight brilliant affiliate agencies who started their journeys with us in 2021 and 2022. As a part of our commitment to their continued growth, we recognized this inspiring group of advisors’ outstanding achievements by delving into all things operations. This year, we collaborated with Accor, Ennismore, and the thoughtful team behind The Hoxton Williamsburg to get a glimpse into all this lifestyle brand is doing behind the scenes to enhance the guest experience. We can’t thank our esteemed partners, Leslie Dodson, Markus Tscherner, Rob Andrews, Philippe Zrihen, Michelle Bearman, Nick Hafer, and Dara Kohn enough for making this year's Rising Stars event so meaningful. Together, we were able to provide an exclusive opportunity for our Rising Star advisors to gain insights into Accor's New York Headquarters, The Plaza, A Fairmont Managed Hotel, and The Hoxton.
Fresh off our annual off-site retreat, the SmartFlyer Brand Team is buzzing with excitement from our reset at Wildflower Farms, Auberge Resorts Collection. Nestled in the heart of upstate New York, this Hudson Valley gem served as our sanctuary as we crafted plans for the year ahead. Wildflower Farms was the ideal backdrop for us to foster creativity and collaboration thanks to the invaluable support of our partners at Auberge Resorts Collection. A heartfelt thank you to Evan L. Altman, Thomas Donovan, Kate Mangan, Lauren Falvey, Jake Stortini, Merygrei M., and Meghan Heidenberg for your partnership in bringing our Brand Team Retreat to life.