SuccessKPI

Are you ready to earn big with Success? With SuccessKPI's exclusive 2024 Avant Special Forces incentive, you'll have the chance to earn one of our incredible rewards, including: - A Caribbean vacation - A Mexico vacation - A Tesla Model 3 Don’t miss out, register and see program eligibility and rules here: https://lnkd.in/e-zr-SXg #IncentiveProgram #EarnBig #ContactCenter #CX

No Judgment. Just Help. That’s the message of the first ever #988Day. This annual event aims to spread awareness of the 988 Suicide & Crisis Lifeline, which provides easy access to emotional distress care, where the focus is on dispatching emergency medical services, fire, and police, as needed. Whether you text, call, or connect via chat, the 988 Lifeline offers 24/7 judgment-free support for mental health, substance use, and more. Learn more about the resources available to you or anyone you know who is struggling: https://988lifeline.org/ #988Day #988lifeline #mentalhealth

Will we see you next week at AVANT Communications 2024 Special Forces Summit? Make sure to stop by and meet our solutions consultants to learn why SuccessKPI was named an industry leader in workforce engagement management by #DestinationCRM! https://lnkd.in/eD2QSabt #CX #WEM #ContactCenter

SuccessKPI has been recognized as an industry leader in the workforce engagement management (WEM) market by #DestinationCRM! What sets us apart? McGee-Smith Analytics president and principal analyst Sheila McGee-Smith pointed to the fact that SuccessKPI focuses on both quality management as well as workforce management. That's why our fully integrated, WEM platform includes: - Workforce Management - Quality Management - Conversation Analytics - Speech & Text Analytics - Agent & Supervisor Assist Our innovative solution now also features AI Traffic Forecasting, which predicts the customer interaction volume and staffing needed and factors in operators' desired service levels, shrinkage, occupancy target, and staffing characteristics as well as agent experience, availability, and the working-hour preferences of individual agents. A big thank you to Destination CRM for the recognition as well as our dedicated team and supportive partners! https://lnkd.in/esjPfiti #WEM #ContactCenter #CX #Innovation #AI

The journey to cloud contact center success is a challenging one, but essential for achieving agility, resilience, and flexibility.  Complexity and resource constraints are common hurdles in cloud contact center migration, according to a study conducted by Forrester Consulting.  With SuccessKPI, your business can simplify migration and leverage AI to: - Unify your data for a 360 degree view  - Analyze 100% of customer interactions  - Elevate agent performance with real-time coaching  - Achieve better outcomes  Download the full study to uncover all the insights and strategies for overcoming these challenges: https://lnkd.in/gcxF_gbT  #CloudContactCenter #CustomerExperience #CX

The need for strong communities has never been more critical. That's why SuccessKPI is joining the call to action to support mental health initiatives with Vibrant Emotional Health by sponsoring the We the Resilient Conference: October 1—3 DoubleTree by Hilton Nashville, Tennessee The conference focuses on the important work that the mental health community is doing for crisis and disaster intervention to support people, particularly at this time of rising anxiety levels. “We are a values-led organization, of which ‘caring for our partners and teammates’ is core to SuccessKPI. Our customer, Vibrant, makes incredible impact for the community. When presented with the opportunity to support their community building goals at the We the Resilient conference, we did not hesitate.” - Dave Rennyson, CEO and founder of SuccessKPI Learn more about the fourth annual We the Resilient Conference on Disaster Behavioral Health and Building a Truly Resilient Community: https://vibrantdbhcon.org/ https://lnkd.in/eShFrkqe #mentalhealth #community #resilience

Only 25% of decision-makers reported feeling fully satisfied with their current #CX solutions. - Forrester Research commissioned by SuccessKPI But with digital channels on the rise and customer expectations skyrocketing, the shift to cloud contact center environments is more important than ever.  SuccessKPI unifies complex data across all channels, ensuring you achieve a holistic view of your customer journey.  Learn from early adopters and discover how a seamless migration can transform your business: https://lnkd.in/eGsTgn-4   #CustomerExperience #DigitalTransformation #ContactCenter 

Are you migrating your contact center to the cloud? Tell us what is top of mind. And learn how to get started migrating your all-in-one solution with the help of SuccessKPI and Genesys: https://lnkd.in/ejxAP87a #AI #ContactCenter #CX

Building a contact center is now faster and more attainable for SMBs with Contact Center Builder.  Contact Center Builder is here to accelerate your cloud customer service operations—all within minutes. What’s included? - User-friendly setup wizard  - IVR setup  - IVA chatbot integration  - ACD setup  - CRM integration Learn what all Contact Center Builder can do for your business: https://lnkd.in/dJUuzVrK  #ContactCenter #CustomerExperience #AI #AmazonConnect #AWSPartner

SuccessKPI empowers federal agencies to use AI to benefit agents, supervisors, and management. By leveraging AI, analytics, and automation, SuccessKPI is helping to improve quality performance, reduce onboarding costs, and minimize employee turnover in contact center operations. "They’ve not only supported our reporting needs, but they also helped us mature our offering during our CCaaS migration. They supported our focus on the really important data elements as we improved reporting. This allowed our team to ensure improved and consistent high quality for our customers.” - Michelle Paiz, Vice President of Total Experience Solutions and Services at Maximus Read this new No Jitter article to learn all the ways SuccessKPI is delivering business outcomes and expanding use cases for federal agencies: https://lnkd.in/eRKUVDAC #Maximus #AI #FederalAgencies #ContactCenter #CX