Human + AI = superpower 🔝 AI streamlines routine processes and supercharges #support agents' expertise and efficiency. Discover how our consultants harness the power of AI to build their operations. At SupportYourApp, we use #AI to: 🤖 Prioritize customer requests 🤖 Ensure consistent tone of voice and simplify spellchecking 🤖 Discover valuable insights from analytics 🤖 Brainstorm for new ideas 🤖 Maintain and update the knowledge base swiftly to match recent customer inquiries. And that's just the beginning 🚀 #SupportYourApp #CustomerSupport #TechInnovation
SupportYourApp
IT Services and IT Consulting
Wilmington, Delaware 93,391 followers
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support and CX services.
About us
SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. Reasons to count on us: • More than 13 years of experience • Over 1200 professionals on a team from all over the world • Over 60 operational languages • PCI/DSS L1 Service Provider • ISO/IEC 27001:2013 certification • GDPR-, CCPA-, and HIPAA-compliance • Refined processes of onboarding, learning, and human development • Customer-focused consultants with exceptional language skills Our services include, but are not limited to: • Customer support (Front desk, Tier 1) • Technical support (Tier 1-3) • Social media customer service • CX services • AI-powered support teams • Reception desk services • System setup and Integration • Back-office services (data entry, content moderation & enrichment) • Data annotation • Staff augmentation (web & software developers, UX/UI designers, QA) Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow.
- Website
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https://linktr.ee/supportyourapp
External link for SupportYourApp
- Industry
- IT Services and IT Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Wilmington, Delaware
- Type
- Privately Held
- Founded
- 2010
- Specialties
- Customer Service Outsourcing, Inbound Services, Online chat outsourcing, Back Office Support, 24/7 Support Outsourcing Services, Outsourced Call Center, Outbound Services, Technical Support, AI-powered support teams, and Social Media Customer Service
Locations
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Primary
1007 North Orange Street
122
Wilmington, Delaware 19801, US
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Av. del Libertador 2442
4th Floor
Buenos Aires, Olivos B1636DSR, AR
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Bulevar Milutina Milankovića 9z
Belgrade, 11070, RS
Employees at SupportYourApp
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Dan Engel
GP & Founder at Santa Barbara Venture Partners | Led customer acquisition @Google, GoToMeeting, Picasa, FastSpring | ex-CEO @FastSpring (acquired by…
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Julia Seutsova
Transformational Coach ICTA | NLP Pactitioner | Customer Support Specialist
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Altukhova Marina
Admin manager
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Daria Leshchenko
Founder & CEO | Advisor | Investor | CX Expert | Inc.'s Female Founder 200 List
Updates
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Productivity: where is the limit? In her latest article for HackerNoon our CEO and Managing Partner, Daria, explores the issue of excessive #productivity. She discusses the signs of toxic productivity, how to identify them, and practical strategies for addressing these risks. Read more to find balance and reclaim your time — https://hubs.la/Q02JBzGY0 #SupportYourApp
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#Chatbots are shaking things up, especially when it comes to customer service 🤖 Check out the 5 industries that are totally winning with this high-tech tool 👇 #SupportYourApp #CustomerSupport
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Excited for a new adventure? It’s your sign 🌟 We are expanding our team around the globe and now looking for talented customer support agents. If you: 🌟 Speak English & one of these languages: Spanish, Japanese, German, French (C1) 🌟 Want to explore a new career in IT 🌟 Enjoy connecting with people and helping others 🌟 Excited about earning in USD Join our dynamic, multinational team with supporters from over 90 countries 🌍 No previous experience is required. We'll provide all the training you need to succeed. 🔗 Apply here — https://hubs.la/Q02Jg0tx0 #SupportYourApp #WeAreHiring #RemoteWork
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Sharing our story ☺️ We had an incredible time at the DCI Career Fair 7.0, connecting with 200+ talented graduates from the Digital Career Institute in Germany 🇩🇪 Our Director of Talent Recruitment, Anna, spoke with top students from the Web Development, Online Marketing, AWS Solution Architect, HR, Salesforce, Java, and Python courses and introduced SupportYourApp career opportunities to them. Thank you, DCI Digital Career Institute for an inspiring and warm atmosphere. We can't wait to welcome new talents to our team 🚀 #DCICareerFair #SupportYourApp #NewTalents #CareerGrowth
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Every second matters ⏱️ Customer satisfaction skyrockets when the support team responds swiftly. At #SupportYourApp, we're dedicated to improving our first reply time by: ◼️ Training our agents ◼️ Building a comprehensive knowledge base ◼️ Implementing cutting-edge AI solutions at the client's requests ◼️ Setting ambitious response speed goals ◼️ Streamlining initial interactions with automated assistance #CustomerSupport #AISolutions #FRT
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Office Culture vs. WFH Mode 🏢 In her new article for Customer Think, our CEO and Managing Partner, Daria Leshchenko, spills the beans about office culture. ◼️ Why don’t teams want to come back to the office? ◼️ Is flexibility really the key to success? ◼️ How can you create a cozy and inspiring workspace for your #team? Find out here — https://bit.ly/3Wo8xAj #SupportYourApp #WFH #Officeculture
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Customer service and social media go hand in hand 🤝 Curious about the top social media platforms for #businesses in 2024? Swipe through our carousel to find out ↓ #SupportYourApp #SocialMediaSupport
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The #CRM market is so crowded, that choosing the perfect option for your business may seem like looking for a needle in a haystack. However, there are several steps that will simplify this decision ↓ #SupportYourApp #CustomerSupport #CustomerSupportOutsourcing
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It's survey time 🤩 We need your opinion. #AI #CustomerSupport #SupportYourApp
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