Talkmap

Will this be the industry’s next Katz moment? We will see. As a note, Talkmap doesn’t use customer data to train domain models that get used by multiple customers. This is a bad idea and you should be concerned if your vendors do this. Talkmap uses a patented self-supervised method that is local to each customer deployment. Nothing gets shared or re-used. The process is unsupervised so doesn’t require human data labelling and it’s online, meaning the system will adapt to changes in the business to ensure labels are not fixed and static. Neither the data nor the models are intermingled. We have refined this process over the past six years and we have made great gains on balancing discoverability, quality, speed, and cost. I’d put it up against any system on the market.

Talkmap's Ken Goldberg and Kathi Gurin will be joining Prasad Vuyyuru and Nikhil Datar from #InfosysConsulting and #InfosysInnovationNetwork to bring you an insightful webinar on how generative AI and #ConversationalAnalytics are revolutionizing customer experience. Tune in to this unique opportunity to learn from our experts how the latest developments in AI-driven tech can transform your CX strategy. 🕛July 11th, 12:00 PM CDT | 10:30 PM IST 👉Register here: https://lnkd.in/di57bS6F #CX #ContactCenter #CustomerExperience

Just Launched: Talkmap’s Talkdiscovery 8.3 is revolutionizing Conversational AI with unmatched LLM accuracy that transforms real-time customer conversations into actionable business insight (delivering game-changing improvements in CX, operations, retention & more, with business case values of $40M-$400M+). See how Talkmap’s Conversational Intelligence and Explainable AI analyzes 100% of customer conversations to deliver accurate, real-time insights that enable better decisions throughout your organization.   #AI #CustomerExperience #Innovation #Talkmap #generativeAI #ContactCenter Learn More: https://shorturl.at/pEFZ3

Just Launched: Talkmap’s Talkdiscovery 8.3 is revolutionizing Conversational AI with unmatched LLM accuracy that transforms real-time customer conversations into actionable business insight (delivering game-changing improvements in CX, operations, retention & more, with business case values of $40M-$400M+). See how Talkmap’s Conversational Intelligence and Explainable AI analyzes 100% of customer conversations to deliver accurate, real-time insights that enable better decisions throughout your organization.   #AI #CustomerExperience #Innovation #Talkmap #generativeAI #ContactCenter Learn More: https://shorturl.at/pEFZ3

What is a Large Language Model? David Attwater Senior Scientist with Talkmap starts us off with an easy to understand description and example. To learn more please read "Understanding Generative AI and Large Language Models" https://lnkd.in/e9pYBkjx

From @talkmap CTO Jonathan Eisenzopf, #phi2 and @gemma performance about as good as #llama27b

Listen to the latest Talkmap workshop with David Attwater on "How will intelligent chatbots and IVRs change your contact center?" https://lnkd.in/eGTDu9Jq

In our latest blog we examine how to navigating the intricacies of #generativeai AI and #conversationalanalytics with David Attwater, Senior Scientist at Talkmap Read the full blog -- https://lnkd.in/eXu8UZeC

How will intelligent chatbots and IVRs change your contact center? Learn more about the changes ahead with David Attwater Senior Scientist at Talkmap. Join us on March 12 at 11am ET to learn more. Please register for the workshop and send us your questions and ideas about how you see things changing.

Learn more about the intricacies of conversational analytics, and how #genai and #llms can help in our latest webinar. The webinar recording, including Q&A is now available to watch on demand.   What's the webinar about? We are so well adapted to solving problems in a conversation that most of us have no idea how complex and multi-layered conversation really is. In this webinar David Attwater, Senior Scientist at Talkmap digs into the key concepts and ideas about how we use words and language in a conversation as he addresses the topic of "What’s so hard about conversational analytics?" Key webinar topics: 1) Overview of the theory behind how conversations actually work  2) Examine what makes contact center conversations unusual 3) Why the current approach of looking for word patterns is limited  4) How #genai and #LLMs can solve some of the problems that have held back conversational analytics until now https://lnkd.in/gmT4ENsT