The Beryl Institute

Nurses play a critical role in human experience across the healthcare spectrum. Check out this selection of our community-developed resources and conversations on nursing. https://ow.ly/qtfY50SMsVu+

Incorporating patient-centered and participatory design into healthcare environments is a key strategy for creating spaces that are both supportive and functional. Engaging patients and their families in the design process ensures that these environments meet their specific needs and preferences, ultimately leading to better patient outcomes and experiences. This report shares the essential elements related to fostering a more effective and compassionate healthcare system, based on research funded by The Beryl Institute. Read the grant report https://ow.ly/FKZt50SMsRM

This webinar will discuss adverse childhood experience implications on pediatric and adult coping, long term care, and overall patient experience. As healthcare evolves to better meet the needs of patients and families, the psychosocial care that can be provided to promote optimal coping and experience must grow as well. Psychosocial healthcare initiatives and programmatic opportunities to improve pediatric coping and patient experience will be shared through the lens of a former pediatric patient and current pediatric healthcare leader. Register https://ow.ly/UR0M50SMsMr

Julian Manriquez, Supervisor for Hospitality Services at City of Hope, discusses how his 110-acre campus strives to provide visitors with a five-star transportation and wayfinding experience through a unique Ambassador program. Listen in as he describes the critical roles of innovation and evolution throughout the program’s beginnings, survival during the COVID-19 pandemic, current operations, and plans for the future. Listen to the Podcast https://ow.ly/z70Q50SLp9T

Rounding on patients and families is a well-established practice in healthcare, known for improving patient experience scores, reducing safety incidents, and enhancing caregiver satisfaction. But what if advocacy teams focused on rounding on caregivers instead? This blog provides five ways purposeful rounding between advocacy and care teams builds trust, increases caregiver satisfaction, and empowers frontline staff and leaders to resolve issues in real-time. Read the Blog https://ow.ly/V8Ck50SLoS2

In response to feedback from our community, we have extended the deadline for ELEVATE PX 2025 submissions to July 30th. Submissions are being accepted for three types of presentations: 60-minute breakout sessions 30-minute breakout sessions Poster sessions Learn More and Submit a Proposal https://ow.ly/Ggwl50SJCAv

Join The Beryl Institute community for an opportunity to connect with your peers and discuss popular topics from PX Connect community threads. Breakout discussion groups will provide space for you to share your challenges, celebrate your successes, and discover what other organizations are doing around the topic of patient rounding. Register https://ow.ly/qGcw50SIIoh

When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders and results, provide feedback to staff, make service requests, read discharge summaries in plain language, and more. Register https://ow.ly/Ofha50SHHxI

In this final blog of a two-part series, Nate Hamme, President & Executive Director of Ceca Foundation, provides more reasons why employee experience and patient experience are closely connected. He shares three common misconceptions around workforce recognition that can be addressed with effective planning and cross-departmental support. Learn the key characteristics every recognition effort must embody to maximize IMPACT. Read the Blog https://ow.ly/vrjY50SCzNz

Join The Beryl Institute community for an opportunity to connect with peers on the support and resources needed to address efforts around establishing PFAs and PFACs. Breakout discussion groups allow you to share challenges, celebrate successes, and discover what other organizations are doing. Register https://ow.ly/C1te50SCzGX