The Friedman Group Retail Consulting & Training

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FRIEDMAN GROUP IS BACK ON THE ROAD! High Performance Retailers, are you ready? The Friedman Group are heading to Dallas, Texas from September 17th-19th, with our impactful, game changing, 2 1/2 day Professional Retail Management Course (PRMC). COVID did a number on the retail industry and we want to get out there and help you all get your team's back on track! Who wants a staff obsessed with serving their customers and continually increasing sales? Who wants to have a team fired up to give fantastic service? Attend the most on-target store management course in the world and discover how to create a high performance retail sales floor! In this course, you will learn... ■ How you can turn your sales staff’s “helpfulness” into high performance selling ■ How to accurately and objectively set sales goals ■ Understanding the new sales metrics and which ones impact your sales the most ■ How to go from a “have to” to “want to” store culture ■ The right way to handle variation and deviation from best practices ■ How to create an easy-to-read sales performance dashboard ■ How to master the most critical and often overlooked steps of sales floor management ■ Redefined coaching techniques that improve everyone’s sales performance ■ What progressive discipline steps to take when coaching fails ■ How establishing esprit de corps results in better customer service and higher sales If you are interested in learning more and would like to sign up, just send us a message through here, or email me directly at [email protected], or call me at 916.300.1476. Can’t attend? Ask about bringing this or other programs to you.  LIMITED SPACE. RESERVE SEATS NOW. THE FRIEDMAN GROUP  Retail Consulting & Training  Redefining Customer Service, Leadership & High Performance Worldwide Since 1980

Are your sales staff selling at top level? Does each member of your team show up ready to produce? Are they hitting goal? Do they have goals? So many questions, but they all deserve some thought! You can hire quality people, but if you don't invest in their performance, you will not see the gains you are hoping for. Coaching salespeople is a rewarding, but challenging job sometimes. There are so many different personality types and so many parts of the sales process, so often times managers are coaching the person the wrong way, on the wrong things. Let me know your favorite coaching tactic? If you don't have any, we NEED to talk! #retailing #retailsales #retailmanagement #accountability #nonnegotiables #goldstarselling #showtime #RetailOG #harryfriedman #7stepsofselling #retailandsales #sales #coaching #salesmanagement

How do you go about setting sales goals for your team? Is there a strategy? Is it the same every day of the week? Month after month? If this is the case, you are missing the boat! Setting your team up with realistic and logical sales goals is a sure way to get movement in the store! There is actually alot of science put in to determining what a store and individual's sales goals should be. Sadly, many companies have missed that memo. If you want to get it going the right way, give us a call. #retailing #retailsales #retailmanagement #accountability #nonnegotiables #goldstarselling #showtime #RetailOG #harryfriedman #7stepsofselling #retailandsales #sales #coaching #salesmanagement #goalsetting #goals2023

RUN! IT’S A SALESPERSON! The pushy salesperson is the worst fear of both customers and most salespeople and managers of various industries More often than not, people are not pushy but rather passive. However, Salesmanship is about taking your trade seriously, creating a welcoming and professional sales environment and having the training and accountability to provide an excellent experience during any sales presentation. The Friedman Group is here to help you develop your team. Let us know what we can do! #retailing #retailsales #retailmanagement #accountability #nonnegotiables #goldstarselling #showtime #RetailOG #harryfriedman #7stepsofselling #retailandsales #sales #coaching #salesmanagement

When a company chooses to do with commissioned sales staff, they must determine how and what system to use. One must build an incentive program to keep the employees satisfied. What things should you consider when developing a compensation plan? What are some pitfalls you could make? If you are considering this and are not sure where and what to consider, Harry has worked with 1000s of companies on just this topic. Reach out and we can help you set the right plan for your business. #retailing #retailsales #retailmanagement #accountability #nonnegotiables #goldstarselling #showtime #RetailOG #harryfriedman #7stepsofselling #retailandsales #sales #coaching #salesmanagement #commissioning #pay

When it comes to sales performance, everyone has an opinion on the subject. Here, the Harvard Business Review is giving their perspective on what one should do to improve sales performance. What do you think of these ideas? What are they missing? At the end of the day, if you are in the business of sales, you should always searching for ways to sharpen that steel, and improve your own game! If you want to be the GOAT on the sales floor, you have to work on your skills. Even the best practice! Tell me, what are your go-to coaching tactics with your team? If you don't have any, reach out, we have plenty! #retailing #retailsales #retailmanagement #accountability #nonnegotiables #goldstarselling #showtime #RetailOG #harryfriedman #7stepsofselling #retailandsales #sales #coaching #salesmanagement

What changes has your store made to accommodate your digital shoppers? Has technology influenced your store's production? Is your company moving forward with the tech, or holding their ground of brick and mortar only? Technology should be leveraged in retail locations, since many shoppers hit the Internet BEFORE walking in to any store. Small things like making sure your store hours and current promotions are being shared will immediate improve the conversations your staff will have with customers. Let's chat about the different things we can do to lean into this digital world. #retailing #retailsales #retailmanagement #accountability #nonnegotiables #goldstarselling #showtime #RetailOG #harryfriedman #7stepsofselling #retailandsales #sales #coaching #salesmanagement

Great article from LinkedIn's AI. Did you know there is a difference between sales coaching and sales mentoring? What would you say those are? How do you approach the meet up with the sales person? Sometimes a salesperson needs a coach, and sometimes they need a mentor. It is the Sales Manager's job to determine what their staff needs and then apply appropriately. Let me know what you do differently. If you aren't sure how to handle the differences, reach out. We are here to get you to that next step! #retailing #retailsales #retailmanagement #accountability #nonnegotiables #goldstarselling #showtime #RetailOG #harryfriedman #7stepsofselling #retailandsales #sales #coaching #salesmanagement