We're officially kicking off the 2024 Smarter Services Executive Symposium!!! With record-breaking attendance and a star-studded mainstage, this year's is sure to one of our best yet!
Service Council™
Research
Boston, Massachusetts 3,126 followers
Where Global Service Executives Sharpen Strategy
About us
The Service Council™ is an exclusive community of Services Executives representing global, industry-leading, service-centric businesses. The mission of the Service Council™ is to provide a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. The Service Council™ presents its annual Smarter Services™ Executive Symposium in September. The Symposium provides an invaluable opportunity to meet and network with Services, Customer Experience and Customer Management Executives in an environment conducive to advancing Executive relationships. For more information on the Service Council™ visit www.servicecouncil.com. For general inquiries please submit an email to [email protected].
- Website
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http://www.servicecouncil.com
External link for Service Council™
- Industry
- Research
- Company size
- 11-50 employees
- Headquarters
- Boston, Massachusetts
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Market Research, Custom Benchmarking, Field Service, and Customer Experience
Locations
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Primary
PO Box 140354
Boston, Massachusetts 02114-9991, US
Employees at Service Council™
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Deepika Batra DiGiovine
Chief Information Officer, Chief Digital Officer, Strategist ,Operational Excellence,Tech. Solutions, Public Speaker
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Karen Sage
CMO - Locally | Board Member | B2B Growth Marketer | Expert Brander, Strategist | SaaS GTM Advisor | A Catalyst for Transformation and Growth
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Scott VerBracken
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Thomas Cottereau
CEO at SightCall - On a mission to elevate customer experiences, enhance service performance, and reduce carbon emissions through the power of visual…
Updates
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According to Service Council research, service leaders have their sights set on service innovation to redefine value delivery through primarily predictive and proactive approaches that aim to meet customer demands, combat the consequences of talent and workforce shortages and increase operational efficiency. However, as service leaders plot their course to shift left, they’re hitting a common obstacle: translating the ever-growing data availability into correspondingly incremental value. How can service organizations progress from data overload to applicable insights that drive their shift left strategy? Join the inService™ Podcast Live on Thursday, September 19th, as Sidney Lara, Service Principal at Aquant, stops by the studio. An expert at shifting left, Sidney will talk about how Aquant customers are tackling data challenges to optimize efficiency-increasing insights that empower both field service technicians and end users. Sidney Lara is a Service Executive with over 20 years of service experience ranging from new product development, product support, and field service operations. Sidney is a visionary leader skilled in driving change and leveraging innovative technologies to drive operational improvements. #ai #artificialintelligence #generativeai #shiftleft #fieldservice #aquant
From Z to A: Innovative Thinking to Shift Left w/ Sidney Lara, Aquant
www.linkedin.com
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If you'll be at the Smarter Services Executive Symposium next week and want to discuss your recruitment challenges, make sure to stop by and see RL People's Tom Parker and David Watson! They are truly the best when it comes to executive recruitment and global talent advisory services.
Delighted to be heading back to Chicago next week for RL People's third Service Council™ Executive Symposium. If you're involved in service, support, or customer experience, this is the event to have on the calendar! Attracting and hiring the right talent with an optimized recruitment strategy remains a top priority for services businesses in 2024. If you're attending and want to discuss your recruitment challenges and our recommended solutions, do reach out or come say hello at table 14. #getintouch #networking #recruitment #growth #opportunity
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Service Council™ reposted this
In less than a week, Haroon Abbu will be speaking at the Service Council™'s Smarter Services Executive Symposium. As a service organization, Bell and Howell has fully embraced leveraging data to improve across all service KPIs. Don’t miss this chance to gain insights from one of the top minds in technology-enabled service.
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Service Council™ reposted this
As a proud sponsor of the Service Council™ 2024 Smarter Services Executive Symposium, we invite you to join us next week! ➡ https://lnkd.in/ga4M44jJ Engage with service industry thought leaders and executives, participate in valuable break-out sessions, and connect with your peers to drive impactful change in your service organizations. #ServiceSupplyChain #2024SmarterServices #FieldService #SupplyChain
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While the Service Council team takes a short break to focus on the upcoming Smarter Services Executive Symposium, we're taking a look back at our most popular podcast episode of 2024! Tune into the inService™ Podcast on Thursday, September 5th at 12PM ET, as Bit Rambusch, Senior Vice President of Service and Solution Delivery, North America for Philips, discusses how Philips is rewiring their people, processes and technology to create an end-to-end experience for customers and employees. Also, don't miss Bit as he takes the mainstage on Day 1 of the Symposium! He'll be joined by his colleague Karthik V Raman for the keynote presentation, "Linking Data + Knowledge Together to Eliminate Disjointed Customer Experiences." Learn more here: https://lnkd.in/ga4M44jJ #philips #data #customerexperience #cx #service #2024smarterservices
Rewiring Your Service Organization w/ Bit Rambusch, Philips
www.linkedin.com
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Starting soon! Tune into the inService™ Podcast TODAY at 12PM ET, as Bit Rambusch, Senior Vice President of Service and Solution Delivery, North America for Philips, discusses how Philips is rewiring their people, processes and technology to create an end-to-end experience for customers and employees. Also, don't miss Bit as he takes the mainstage on Day 1 of the Symposium! He'll be joined by his colleague Karthik V Raman for the keynote presentation, "Linking Data + Knowledge Together to Eliminate Disjointed Customer Experiences."
While the Service Council team takes a short break to focus on the upcoming Smarter Services Executive Symposium, we're taking a look back at our most popular podcast episode of 2024! Tune into the inService™ Podcast on Thursday, September 5th at 12PM ET, as Bit Rambusch, Senior Vice President of Service and Solution Delivery, North America for Philips, discusses how Philips is rewiring their people, processes and technology to create an end-to-end experience for customers and employees. Also, don't miss Bit as he takes the mainstage on Day 1 of the Symposium! He'll be joined by his colleague Karthik V Raman for the keynote presentation, "Linking Data + Knowledge Together to Eliminate Disjointed Customer Experiences." Learn more here: https://lnkd.in/ga4M44jJ #philips #data #customerexperience #cx #service #2024smarterservices
Rewiring Your Service Organization w/ Bit Rambusch, Philips
www.linkedin.com
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New insights from Gerardo Pelayo, Ph.D. taken from the 2024 Voice of the Field Service Engineer™ survey. 1. The shift in the actions taken when stuck in the field. 2. The new # 1 Dislike that has replaced “Paperwork and admin tasks". 3. The growing appeal among technicians of "New tools & technology". To participate in the survey 👉 https://bit.ly/3YmnaW7 To join us in Chicago 👉https://lnkd.in/ga4M44jJ Enjoy the long weekend, as the Service Council™ community prepares to meet in Chicago at our Smarter Services Executive Symposium™ (Sep 9-11th). #fieldservice #technicians #engineers #EmployeeExperience #KnowledgeBase #AugmentedReality #MixedReality #AI John Carroll Jaclyn Cooksey Lauren Wheir Slater Greg D'Andrea
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Service Council™ reposted this
Circuitry.ai is proud to sponsor the Smarter Services Executive Symposium hosted by the Service Council™. We look forward to joining other service leaders in Chicago on Sept 9-11 to learn and share how AI can optimize service outcomes. If you'd like to schedule time to connect and schedule a personalized demo of our new AI-powered Service AIdvisor. https://lnkd.in/db4updBf #AI #Service #FieldService
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Service Council™ reposted this
Together with our SLM colleagues, clients, and partners, PTC is sponsoring the Service Council™ Symposium next month. We'll be presenting with industry thought leaders and sharing impactful Servigistics innovations. If you are interested, PTC50 will save you 50% off event registration. http://ptc.co/7hJg50T33o9 #PTC #Servigistics #ServiceMax #Arbortext