Meet Henry, our CX superhero in training! 🦸♂️ A dedicated associate with a contagious smile, Henry is passionate about delivering exceptional customer service. But let's face it, being a CX champion isn't always easy. Navigating complex systems, finding quick answers, and handling endless admin tasks can be overwhelming. That's why we've created AI-powered solutions to empower Henry and other CX heroes like him. Discover how we can transform your customer experience with our AI-driven strategies. Read our free guide now: https://lnkd.in/epku9QCU
TTEC
Outsourcing and Offshoring Consulting
Greenwood Village, Colorado 281,013 followers
We create smiles
About us
TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Subscribe to TTEC’s eNewsletter, Dialogue, to stay up-to-date with the latest CX news and industry trends: http://www.ttec.com/resources/enewsletter#.WlQNPVWnFhE
- Website
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http://www.ttec.com/
External link for TTEC
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Greenwood Village, Colorado
- Type
- Public Company
- Founded
- 1984
- Specialties
- Customer Experience Consulting, Customer Technology Services, Customer Care Services, Captivate Customers, Omnichannel Technology, Bilingual Professionals, Cloud-Based Technology, Operational Excellence, Revenue Growth, Customer Acquisition , Care, Digital Trust and Safety Services , and CX Technology
Locations
Employees at TTEC
Updates
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Join us for an inspiring episode of our Talent Show on August 8 at 10 AM MT, featuring Patrick M. Arcement, Executive Director, Client Success. In this engaging discussion, Patrick will share his journey of discovering and aligning his passion for sales with impactful work. He’ll delve into how purpose-driven leadership can enhance career fulfillment and drive meaningful change, especially within the healthcare sector. Grab this opportunity to be inspired and learn how to connect your professional journey with your greater purpose.
The Talent Show | Powered by TTEC - Season 5 Episode 14
www.linkedin.com
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💡 Ingrid Guenther, VP of Business Development at TTEC, emphasizes trust as the foundation for digital payments. "Trust is the top factor in choosing a platform," she says. Want to build a loyal customer base? Focus on trust, exceptional CX, and a well-trained team. Ingrid shares expert insights in her latest blog: https://lnkd.in/gr3jbeAz #DigitalPayments #CustomerExperience #Trust #TTEC
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🔔 New episode alert! 🔔 It's time for the third episode of 41 Questions! Up next is Boris Espinel, our Sr. Vice President of Operations from Colombia! 🌍 Boris is super passionate about problem-solving 🛠 and wants to be remembered for gearing up people for success. 🌟 Get ready for an inspiring session filled with invaluable advice, 💡 profound insights, and a sneak peek into Boris's dedication to making a difference. For the full episode, click the link! https://lnkd.in/gVVUXB7v #41Questions #Leadership #ExperienceTTEC
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TTEC reposted this
🎉 Exciting News! 🎉 I’m thrilled to announce that John Abou has joined TTEC as #President of TTEC Engage! 🌟 With his extensive experience in driving growth and innovation in #CX, John is poised to lead TTEC Engage to new heights. 🚀 Throughout his career, John has excelled in building client relationships, launching innovative tech-enabled solutions, and driving operational excellence—all while fostering an experience-first culture. His vision and leadership will be pivotal as we continue to deliver exceptional value for our clients, differentiated experiences for their customers and rewarding careers for our employees. Please join me in welcoming John to TTEC. #Leadership #FutureOfCX #TTECEngage #WelcomeJohn
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📣 Discover how TTEC turns ordinary retail interactions into extraordinary experiences with our CX expert, Nicole DeGuelle. Learn the secrets to delivering top-tier service and elevate your CX game! Watch this episode of "What's in store" and prepare to be inspired: https://lnkd.in/eenp2Bsg
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We're over the moon! 👨🚀 TTEC has been named to CRM Magazine's Top 100! This incredible honor is a testament to our team's dedication to delivering exceptional customer experiences. By blending human connection with AI innovation, we're redefining what's possible in CX. A massive thank you to our amazing team and partners for making this happen! Let's keep raising the bar! Read the press release here: https://lnkd.in/eVzASW9b
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Expressing gratitude is so important! 🌟 Our latest blog post highlights the power of simple thank-you notes in fostering a positive and supportive work environment. Let's take a moment to celebrate the small gestures that have a huge impact. Check it out: https://lnkd.in/gJ4zGj7j #experienceTTEC #WorkplaceCulture #EmployeeAppreciation
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Background noise can be a real buzzkill for customer calls. A leading healthcare provider realized this was hurting their customer experience, with frustrated callers and declining satisfaction scores. Everything from barking dogs to construction noises – a constant battle for clear communication. But here's the solution that hit the right note. 👇 TTEC implemented an innovative AI program that filters out background noise – for both customers and associates! This simple solution led to a dramatic 99.3% reduction in customer-reported noise issues. The results? A significant boost in customer satisfaction scores (NPS) and happier callers feeling truly heard. 📌 See how we helped this healthcare company, and discover how TTEC's AI solution can make your calls crystal clear: https://lnkd.in/gS7sRuH3
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Overwhelmed by AI? 😰 Don't let the tech jargon confuse you. It's time to bring AI down to earth with practical solutions for your contact center. Discover how to harness the power of AI to create real impact for your customers and team. Grab our strategy guide and start building a better CX today: https://lnkd.in/epFFgpjE
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TTEC
NASDAQ
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$6.33
-0.62 (-8.921%)
- Open
- 6.4
- Low
- 6.245
- High
- 6.66
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