Discover how making and correcting small errors can enhance customer service interactions in the digital age. Berkeley Haas professor Juliana Schroeder's study shows that these minor mistakes, known as the "Pratfall Effect," can make agents appear more human and approachable, even when they are bots. This humanizing touch can significantly boost customer satisfaction and trust. Learn more about this fascinating study and its implications for AI in customer service: https://lnkd.in/drBdARjq
UC Berkeley Executive Education
Higher Education
Berkeley, California 13,983 followers
For leaders and organizations who aspire to redefine the future of business.
About us
UC Berkeley Executive Education offers a portfolio of programs developed by the most forward-thinking minds in academia and industry to accelerate the careers of professionals around the globe. Here, executives have abundant resources at their fingertips, from award winning faculty and national laboratory research, to the vibrant ecosystem of the Silicon Valley. These tools, engaged in one of the most dynamic learning environments in the world, combine to create a powerful experience for business executives seeking a competitive edge. UC Berkeley Haas School of Business is renowned for developing innovative business leaders -- individuals who redefine the business landscape by putting new ideas into action in all areas of their organizations. UC Berkeley Executive Education is a California nonprofit public benefit corporation formed for the purpose of operating executive education programs previously operated by the UC Berkeley Haas School of Business. Berkeley ExecEd develops and delivers open enrollment and custom programs for business executives in the US and internationally. For more information visit http://executive.berkeley.edu/ or follow us for news and updates at #UCBerkeleyExEd.
- Website
-
http://www.executive.berkeley.edu
External link for UC Berkeley Executive Education
- Industry
- Higher Education
- Company size
- 11-50 employees
- Headquarters
- Berkeley, California
- Type
- Educational
- Specialties
- Innovation, Management, Leadership, Communication, Negotiation & Influence, Finance, Business, Marketing, Leadership Development, Leadership Training, Executive Development, Professional Development, Corporate Training, and Executive Education
Locations
-
Primary
2220 Piedmont Ave
Berkeley, California, US
Employees at UC Berkeley Executive Education
-
Olaf J Groth, PhD
CEO, Professor, Author for Global Insights & Futures on AI & Emerging Tech Transforming Enterprises & Economies
-
Jerome Engel
Adjunct Professor Emeritus, Haas School of Business, University of California Berkeley
-
Linea Rowe
Product Leader | Higher & Executive Education
-
Kristin Kobey - ACC
Product & People Person | Product Coach | Leadership & Performance Coach | Startup Advisor | ICF ACC | Helping Product people Productize themselves
Updates
-
Calling all aspiring CHROs. Are you ready to learn what it takes to navigate increasingly demanding environments? The Berkeley Transformative CHRO Leadership Program co-led by Laszlo Bock equips senior human resources leaders with the knowledge to leverage data, technology, and financial expertise to lead powerful, long-lasting organizational success and change. Join co-faculty directors Laszlo Bock, Jennifer Chatman, and Sameer Srivastava for a live webinar to learn more about this one-of-a-kind program. ✅ Tuesday, July 30, 2024 ✅ 8:00 am–9:00 am PT https://lnkd.in/guCPisBb
The Berkeley Transformative CHRO Leadership Program Webinar
executive.berkeley.edu
-
Is your board ready for the AI revolution? The latest article from California Management Review highlights the need for boards to embrace tech-savvy members, establish technology committees, and undergo continuous AI training. Learn how your board can leverage AI for innovation and risk management. Read more here: https://lnkd.in/ey5psENe
‘Bending Time’ in the Age of Generative AI: Is Your Board Ready?
cmr.berkeley.edu
-
“There aren’t many today who are truly transforming their companies—where, when they retire, their CEOs go, ‘Wow, this person left a lasting imprint, and we’re better for it,’ ” - Laszlo Bock To make an impact, transformative CHROs must build their skills in four key areas: → Analytical and technical skills → Elite consulting-style problem-solving → Deeper core HR expertise → Cross-company mentorship Learn about The Berkeley Transformative CHRO Leadership Program co-led by Laszlo Bock. Learn more: https://lnkd.in/dsBVdhuU Jennifer Chatman Sameer Srivastava
-
-
Exciting news from Berkeley Haas! Professor Jennifer Chatman has been named interim dean. Renowned for her expertise in organizational culture and leadership, Chatman brings a wealth of experience to the role. Learn more about her vision for the future of Berkeley Haas: https://lnkd.in/eeSrYr5v
Professor Jennifer Chatman named interim dean of Berkeley Haas | Haas News | Berkeley Haas
https://newsroom.haas.berkeley.edu
-
Discover the "Four Freedoms" that can transform your workplace experience. Berkeley's Greater Good Science Center highlights the importance of freedom to be, to become, to fail and to fade. These freedoms foster innovation, trust, and engagement, creating a more dynamic and fulfilling work environment. Learn more about these impactful strategies here: https://lnkd.in/eiyv7AdH
The Four Freedoms We Want at Work
greatergood.berkeley.edu
-
How are your capabilities in leveraging data science tools? With Data Science for Leaders, a 3-day intensive program, learn how to optimize your core business needs with practical applications of machine learning. Extract the data science mindset that will completely change your workflow. Join us today: https://lnkd.in/ees7yPYZ
-
-
Struggling with difficult conversations? Our blog offers practical tips for effective communication and conflict resolution. Enhance your leadership skills by learning how to navigate challenging discussions with empathy and clarity. https://lnkd.in/dUR2cPRg
How to Have Difficult Conversations
executive.berkeley.edu
-
Workplace cultures are evolving, and the key skills future-forward leaders need to thrive are evolving, too. Listen to the “The Culture Kit” podcast with the faculty team of The Berkeley Transformative CHRO Leadership Program co-led by Laszlo Bock to explore the attributes today’s successful leaders need to employ: → Establishing credibility → Communicating with transparency → Understanding your values → Creating a psychologically safe environment → Taking intelligent risks → Leading with inspiration → Taking time to pause and reflect → Developing an experimental mindset → Influencing with and without authority Listen to the podcast: https://lnkd.in/gF-uybP3
-
-
UC Berkeley Executive Education reposted this
"I couldn't be more excited for Berkeley's next decade and beyond. And what we will build together." –Chancellor Rich Lyons Rich Lyons has come a long way. First, he was a student, then an alum, and now UC Berkeley's 24th leader. As he assumes his new role, he reflects on the values and principles that serve as the foundation for what's to come.