Verint is proud to recognize Prasanna Chand of Wayfair as a finalist in the Constellation Research SuperNova Award in the Future of Work category for the company's pioneering use of Workforce Management. We encourage you to check out the entry and vote for Prasanna here>>>>https://lnkd.in/gMsMNqdd
Verint
Software Development
Melville, New York 158,324 followers
The CX Automation Company
About us
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
- Website
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https://www.verint.com
External link for Verint
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Melville, New York
- Type
- Public Company
- Founded
- 1994
- Specialties
- Customer Engagement Optimization, Customer Analytics, Engagement Management, Workforce Optimization, Contact Center, Branch and Back-office Operations, Video & Situation Intelligence, Artificial Intelligence, Chatbots, Automation, Compliance, Call Center, Workforce Engagement, Voice Of The Customer, Fraud, Intelligent Self-Service, Boundless Customer Engagement, Engagement Capacity Cap, and Customer Capacity Gap
Locations
Employees at Verint
Updates
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It’s all about continuous improvement! Explore Verint's current perspective on best practices for collecting customer-initiated survey data on mobile. https://lnkd.in/gPsYmJBv
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Calling all CX professionals! 📣 Verint Engage is the premier customer engagement conference designed to help you perfect your organization’s customer engagement strategy, take advantage of AI and CX automation, and get the most out of your Verint solutions. Use the discount code: ENG24SOCIAL100 to save $100 on your Engage registration! <https://lnkd.in/genmC5dh>
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🌟 Unlock the Secrets of Superior Customer Service! 🌟 Discover how AI-powered chatbots and virtual assistants are revolutionizing customer experience. Our upcoming webinar explores the transformative impact of generative AI, from clunky, rules-based bots to intelligent, humanlike agents. Join us to hear Jason Valdina on Wednesday, September 11, 2024, at 2 PM ET. Register now! 🚀🎟️ https://bit.ly/3M0XdnP
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We are thrilled to announce ujet.cx as a Gold Sponsor of Verint Engage! Join us in celebrating this partnership! 💪💙💫 #VerintEngage2024
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What if you could save $5M in agent capacity with real-time coaching? 💵 Or eliminate 30 seconds from every single call in your contact center? ⏱️ DMG Consulting LLC’s newly released white paper, AI for Business Outcomes: Selecting the Right Tools to Drive Results examines how generative AI and automation can drive significant business outcomes through improved CX and offers insight into which tools and applications to consider to make that happen. https://lnkd.in/gmRpZY5D
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Join Verint and Connex at Engage 2024! See how this combination helps businesses achieve superior customer experiences while helping to ensure compliance, security and effectiveness. https://lnkd.in/gQqyt-Re
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In today's fast-paced and digitally-driven world, providing a seamless customer experience has become crucial for businesses to stay competitive. Customer engagement strategy is the cornerstone of brand strategy. AI, digital, and human engagement must support brand strategy. Despite massive shifts in consumer preferences and the explosive growth of digital engagement channels, when it comes to conversational AI and self-serve customer engagement, many brands admit they are struggling to start down the path of investing in bots and AI. https://lnkd.in/gsjXskcf
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We are so happy to share that Servion Global Solutions is a Gold Sponsor of Verint Engage! Their support amplifies the experience we are crafting for our community. 👏😁🚀 #VerintEngage2024
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Verint today announced that a major healthcare company expanded its use of the Verint Interaction Wrap Up Bot from 300 to 30,000 contact center agents. For more information, please read the content below and access the press release on verint.com or here: https://lnkd.in/gafAb-kY
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