📣📣 Our team at Remark is beyond excited to announce some exciting news. We have secured $10.3M in funding so we can continue breaking new ground as we continue to make AI more human for e-commerce. TechCrunch Christine Hall
About us
Bring the in-store experience online. Pair your shoppers with real product experts who can guide them through the purchase journey. Faster, more effective, and more trustworthy than training a team to do it yourself.
- Website
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https://withremark.com
External link for Remark
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Type
- Privately Held
Products
Employees at Remark
Updates
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Whether it be for the mountain, gravel or road — their customers can now confidently shop with 24/7 access to industry experts. Since integrating with us, this increased consumer confidence has resulted in Alchemy Bikes CSAT score averaging 98%. 🏆 What does this ALSO mean for them? - increased purchase CVR - higher AOV - growth in net new revenue But our partnership isn't just about improving sales, it's about reimagining how products are sold and customers supported in our digital age. Learn more about their DTC journey 👇🏼 , we’re thrilled to be part of it!
Excited to unveil our partnership with Alchemy Bikes where we've introduced Remark's personalized guidance suite! A huge thank you to the amazing team at Alchemy Bikes (special nod to Ryan Cannizzaro) for their trust in us. We've revolutionized the way their customers explore and learn about premium bicycles through in-depth, consultative conversations that can span upwards of an hour. Customizable, high-end bikes are insanely complex -- having someone there to guide you through the purchase journey is a necessity. Alchemy Bikes is a leader in high-quality bicycle manufacturing, pushing the boundaries with innovations in custom and performance cycling. This partnership highlights the adaptability and extensive expertise of Remark's experts across various sectors.
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Your future customers are gearing up for Q4 holiday shopping already. In fact, 6 of 10 shoppers plan to start their holiday shopping in October. As this fleeting spend peaks, so does your brand’s opportunity to capitalize on: ✅ More revenue ✅ Better purchase CVR ✅ Higher AOV But there’s a catch… If your online experience doesn’t elicit consumer confidence, that opportunity is lost. We understand that shoppers need expert guidance now more than ever. Our human chat experience + AI ensures they get the answers they need instantly — boosting confidence and reducing those holiday returns. “Their live chat is essential because it’s instantaneous. It’s really amazing that Remark can handle our customers 24/7 and we know that it’s being taken care of by people who know our space.” — Jeremy Handly, WNDR Alpine Don't let doubt cost you this Q4, let's chat about how we can help you maximize your Q4 potential (link in comments).
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We’ve teamed up with Embr Labs 🤝 24/7 access to thermal wellness experts ⏰ Instant, tailored insights on product features ⚡ No need to wait for email responses 🙅 Results? A 9% increase in new net revenue and 13s average response time for maximum customer satisfaction! 🔥🌡️ #InstantSupport #ExpertGuidance
Thrilled to announce our partnership with Embr Labs to launch Remark's personalized guidance suite! Thanks to the trust of the fantastic team at Embr (special shoutout to Sam Shames), we've transformed how their customers discover and learn about products, while also guiding them post-purchase to enhance long-term adoption. Embr is at the forefront of personal temperature control, creating innovative solutions to address hot flashes, stress, and sleep challenges with their remarkable wearables. This collaboration showcases the versatility and deep expertise of Remark's experts across a diverse set of industries.
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Your customers have questions that come in all “shapes and sizes” — especially with footwear. 👟 - “Would I be a size 8 or 9?” 📏 - “Do your shoes typically run more narrow or wide?” 🦶 - “Would these still give me grip when it rains outside?” 🌧️ With our expert chat experience + AI, your first-time and returning customers get the answers they need instantly. Like a 12s response rate, instantly. 💨 Only with Remark.
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The US back-to-school rush is well underway with 57% of consumers expecting to shop for it online. 🍎 Your brand has an opportunity to capitalize on this behavior shift with an omnichannel, personalized CX strategy — ensuring your in-store experience matches your online presence. See how Remark easily brings yours to life: https://buff.ly/3Me1pjX #retailtrends #customerexperience
Remark Overview - Remark - Product Guidance Made Easy for Online Stores
withremark.com
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Thank you to all who attended our Remarkable Evenings: Boston Summer Edition last night and a big shout out to our partners Brij and Loop for joining us! Amid a busy week, it was truly rewarding to gather in an environment that encourages authentic connections and the exchange of ideas. At Remark, we are dedicated to crafting memorable experiences through meaningful conversations. Stay tuned for our next Remarkable Event coming soon. If you'd like to receive early notifications, feel free to send us a direct message, and we’ll keep you updated. #conversationalcommerce #withremark
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Wishing our partner brand, WNDR® Alpine a (slightly belated) Happy 5th Birthday 🎂! We love seeing all the new innovation that they are bringing to the all of their amazing products. Congrats.
It's WNDR® Alpine's 5th birthday and we're celebrating with a new lineup of refined and expanded product offerings! Since 2019, the brand has been at the forefront of innovation, utilizing materials derived from a better source of oil - one that is renewable, traceable, and biobased. Now, through collaboration and continued iteration, WNDR continues to evolve to be a true all-season outdoor brand. What’s new in 2024? Enhanced Hardgoods: Featuring our AlgalTech™ materials, derived from microalgae oil, all hardgoods now include newly refined recycled materials and cleaner construction to complement their award-winning shapes. Expanded Softgoods: Equipped with miDori® bioWick, a 100% petroleum-free wicking technology, Phase Series apparel expands to include a UPF 50+ Diurnal Tech Hoodie, the Men’s and Women’s Stasis Longsleeve, and a greater range of color options inspired by Utah’s southwestern desert. WNDR Alpine has pioneered the use of biobased materials, derisking adoption of a new, renewable resource. As WNDR continues to grow and expand its reach within the outdoor industry, the Biology Inside™ stamp reaches all-new audiences, symbolizing a growing commitment to enabling a healthier planet. Algae in. Petroleum out. Discover the new lineup: https://wndr-alpine.com/ Learn more about what's new: https://lnkd.in/g3EgGVnZ
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Many thanks to Neo for profiling our co-founders! Read more 👇🏼
Meet Theo, CP, and Ian – co-founders of Remark. Remark enables brands to bring the in-store experience online by pairing their shoppers with trustworthy experts 24/7. Theo Satloff (CEO) graduated from Colby College with a degree in CS. Prior to Remark, he worked as a software engineer at Amazon on the Alexa team, focusing on reinforcement learning. Carl-Philip M. (Co-founder) heads the engineering team at Remark. He was previously a Software Engineer at IBM and Salesforce and has experience working at startups in the Healthtech and SaaS industries. Ian Patterson (Co-founder) leads sales and partnerships at Remark. Before Remark, he worked with several outdoor groups that later became Remark's partners and clients. He also interned at The Nature Conservancy, working on their media and partnerships. Remark makes it easy for anyone to receive an honest and unbiased opinion about the products they’re buying. From the moment a customer visits a brand's website, a real product expert is there to assist. This eliminates the need for site hopping or waiting for customer service. Remark is building unique AI personas that are shaped by over 50k product experts. The experts’ deep knowledge & advisory styles are replicated in these personas to enhance the shopping experience, leading to an increase in customer satisfaction, sales, & retention. Learn more at withremark.com
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