We're #hiring! Know anyone who might be interested? Picture yourself on the #AI-powered #XSELL team, as you write your #bestchapteryet! Read more below and apply today! #techjobs #Chicagojobs #hybridjobs #herewegrow #AIpowered #productmanagement #AIjobs
XSELL Technologies
Software Development
Chicago, Illinois 22,006 followers
XSELL is transforming how businesses interact with their customers to build more meaningful relationships, in real-time.
About us
XSELL Technologies was founded on the belief that the behaviors of the best contact center agents could be learned, replicated, and amplified to every agent in real-time to transform the way that businesses interact with their customers. Today, the XSELL team is partnering with Fortune 50 customers to drive measurable improvements in sales results, service metrics, agent engagement, and the overall customer experience. Leveraging patented AI technology, XSELL empowers frontline agents to listen, learn and support customers in real-time with the exact information they need to exceed expectations and deliver meaningful, top-performer experiences. Want to learn how you can improve your sales or service experience? Visit us at www.xselltechnologies.com or contact us via [email protected].
- Website
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http://www.xselltechnologies.com
External link for XSELL Technologies
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Chicago, Illinois
- Type
- Privately Held
- Founded
- 2014
- Specialties
- Artificial Intelligence, Machine Learning, Contact Centers, Call Centers, Customer Experience, Customer Service, Digital Transformation, Real-Time Agent Assistance, Real-Time Agent Optimization, Conversational AI, Agent Experience, Employee Experience, Quality Management, Voice, Chat, Digital, Sales, Service, People Operations, Service Operations, Sales Operations, Coaching, Agent Assist, and Conversational Intelligence
Locations
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Primary
1029 W Madison St
Suite 4
Chicago, Illinois 60607, US
Employees at XSELL Technologies
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Joe Dacey
Multiple President's Clubs, 2X Sales Person of the Year, Cloud Contact Center Strategist, Sales & Customer Success Executive, & International Speaker.
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George Alber
Artificial Intelligence and Customer Experience | Tech Sales Professional | Contact Center Solutions |
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Shawn Mobley
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Pete Antoniewicz
Updates
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Exciting news! 🎉 We are expanding our team and looking for a passionate and driven Account Executive based in the UK. If you're ready to support our Sales and Customer Success team demonstrate value to our customers, we want to hear from you! Role: Account Executive - Sales & Customer Success Location: United Kingdom Key Responsibilities: Executive-level relationship management Sourcing and pursuit of sales opportunities Supporting existing customers to optimize product utilization and outcomes If you’re passionate about delivering exceptional service and have a knack for sales, reach out and join our XSELL team!
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When it comes to human augmentation the approach to AI cannot be black box. Transparency, trust and control are non-negotiables, especially in highly regulated spaces like Member Enrollment and Member Engagement. Human in the loop business user tooling is key. https://lnkd.in/dERS3HxS Do you agree? If so, we hope to meet you at the XSELL booth #807 this upcoming Monday at #MedicariansVegas #RealtimeCoach #ExpertLanguageModel #XLM #ArtificialIntelligence #AI #CustomerExperience #CX #DeliverResults #SeniorHealth #MemberEnrollment #MemberEngagement #MoreEnrollments #MemberRetention #CompliantAgents #ReduceCTMs #BenefitEducation #MedicariansVegas #Booth807
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We are thrilled to sponsor #Medicarians2024 and cannot wait to connect with everyone at the event next week! Join us at booth #807 for live demonstrations of our Real-time Coach and Expert Language Model for Medicare Enrollment and Engagement. https://lnkd.in/dERS3HxS #RealtimeCoach #ExpertLanguageModel #XLM #ArtificialIntelligence #AI #CustomerExperience #CX #DeliverResults #SeniorHealth #MemberEnrollment #MemberEngagement #MoreEnrollments #MemberRetention #CompliantAgents #ReduceCTMs #BenefitEducation #MedicariansVegas #Booth807
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XSELL Technologies reposted this
Some very exciting news about one of our exceptional colleagues, Ishu Jaswal, on her nomination for the 2024 ONCON ICON Top 100 Data & Analytics Professional Award. A well-deserved recognition for her outstanding contributions to our field. Ishu is truly a standout professional, and her intelligence is unmatched. Her dedication, expertise, and innovative approach have greatly contributed to our company's success, making her an invaluable member of our team. We are incredibly proud to have her on board. Voting Link: https://lnkd.in/gZGQB2j3 I kindly ask for your support in voting for Ishu. Your vote will not only recognize her exceptional talents but also contribute to showcasing the caliber of professionals within our organization. Way to go Ishu Jaswal!! #LFG #MORE2024
Data Science Strategic Leader | End to End Machine Learning pipelines based Product development | Data Specialist
🌟 Grateful and honored to be a finalist for the 2024 ONCON ICON Top 100 Data & Analytics Professional Award! 🌟 This nomination isn't just a personal milestone; it's a celebration of the groundbreaking work we've been doing in the Data Science & Analytics field. It stands as a testament to the power of innovative thinking, teamwork, and the incredible individuals I've had the chance to collaborate with. Finalists have been selected from a large number of applications and nominations. I'd like to encourage you to vote for anyone that you feel has made an impressive positive impact in their current role or career. Voting Link: https://lnkd.in/gZGQB2j3 The list this year is filled with exceptional leaders, and I'm grateful for the opportunity to stand alongside them and would be grateful for your support and vote. Thank You! #Finalist #ThoughtLeadership #VoteForImpact #OnConIconAwards #OnConferences #DataAnalytics #Top100
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Happy New Year!!! At XSELL, 2024 is the year of MORE. You might be asking what does that mean? Well, for nearly a decade, transformation has merely referred to where the work was being done i.e... off shore, at home, in the cloud, etc.. Don’t get me wrong, as a Pioneer in virtual work, my team had 20k+ at-home workers back in 2010; and I know just how innovative and forward thinking we had to be to achieve a NEW NORM in work-life-balance that now seems somewhat ubiquitous. But given the pace of innovation, we need to demand MORE from transformation!! With AI we are not only changing how the work is done, but we are also changing how the goal is achieved. Most importantly, we are extending the horizons for where to set goals. Imagine for a moment every customer, patient, or member having access to the best and most accurate answer with no friction ANYTIME, ALL THE TIME, ANYWHERE and EVERYWHERE- instead of some pedantic short-sighted goal like 'let’s automate X number of jobs'... Be Courageous, Demand MORE in 2024 and equip your teams to hit the goals that seem far off in the distance. MORE in 2024!! #MOREin2024
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This week our CEO Matt Coughlin and Mike Hubbarth are at #cxlift in Sundance Utah with some extraordinarily talented technology partners discussing the exciting intersection of AI and CX. It is clear that AI will create a step change in not only customers experience but also the employee experience. The future looks very Bright for those companies with the courage to embrace the change and lead.
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Humans and machines finding trusted, sustainable ways of working together will create a bright future. Perspective from XSELL CEO & Founder, Matt Coughlin "With the right leadership there will be a time where every job is augmented by AI and the human and the machine workforce will be undoubtedly capable of creating a better life for all people on the planet. " #agentassist #realtimecoach #cai #cx
When I started XSELL it was based on an intimate understanding of how complex and convoluted the sales and service position had become for my clients representatives of which I had many thousands of teammates. People were being asked to do more while trying to navigate many often times confusing system interfaces and process/ protocols. You need only look at the turnover rate in the roles to see it was not sustainable. People were eagerly joining a company in anticipation of a new chapter in their life and quickly becoming so demoralized they quit or even worse stayed disenfranchised til the company asked them to leave. At the time Robert Downey Jr. had just made the Iron Man movies and I had two sons now 19 and 21 (ouch) so we watched it a few times to say the least. I became consumed with the thought of building a “suit” like Tony Stark had but for the contact center representative in the form of a real time coach on their desktop. My partner Mark and I were first to patent the real-time coach and have been blessed to work with many of the world’s most respected and admired brands to help their Reps become better at their job faster so that they stay longer and build capability. ln the fullness of time the market has realized what I saw 10 years ago and now there is a frenzy of people with “the right academic credentials”who literally have never stepped into a CX center looking to turn over every rock to eliminate the workforce with AI and at the pace they are moving at ….they remind me of a skunk chasing dog running flat out (be careful what you catch). Simply go to the movies this Labor Day weekend and watch Oppenheimer and tell me that the arms race doesn’t remind you of the arms race the supers are having around AI. Make no mistake they have not thought through unintended consequences and when something happens it will be covered under the guise of “we were innovating”. As our team has been using transformers since 2018 and I have front row seat I see a really bright future! With the right leadership there will be a time where every job is augmented by AI and the human and the machine workforce will be undoubtedly capable of creating a better life for all people on the planet. To get there we will have to forge TRUST not only in the thoughtful migration of the work but in the confidence and security of our personal data. In the accountability of transparent and traceable AI. In the Sustainability of not burning through massive amounts of computing power and electricity so that you can say a human is not involved. If you develop something you are personally responsible for the consequences even the unintended ones! Without TRUST developers whose job and livelihood are in the center of the bullseye will corrupt and challenge the applications vs support and innovate with them. Now is the Time for leadership!! I have always viewed innovation as a way to improve the human condition. LEAD DON’T FOLLOW.
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The Currency of AI is and will be Trust! Prove me wrong.
When I started XSELL it was based on an intimate understanding of how complex and convoluted the sales and service position had become for my clients representatives of which I had many thousands of teammates. People were being asked to do more while trying to navigate many often times confusing system interfaces and process/ protocols. You need only look at the turnover rate in the roles to see it was not sustainable. People were eagerly joining a company in anticipation of a new chapter in their life and quickly becoming so demoralized they quit or even worse stayed disenfranchised til the company asked them to leave. At the time Robert Downey Jr. had just made the Iron Man movies and I had two sons now 19 and 21 (ouch) so we watched it a few times to say the least. I became consumed with the thought of building a “suit” like Tony Stark had but for the contact center representative in the form of a real time coach on their desktop. My partner Mark and I were first to patent the real-time coach and have been blessed to work with many of the world’s most respected and admired brands to help their Reps become better at their job faster so that they stay longer and build capability. ln the fullness of time the market has realized what I saw 10 years ago and now there is a frenzy of people with “the right academic credentials”who literally have never stepped into a CX center looking to turn over every rock to eliminate the workforce with AI and at the pace they are moving at ….they remind me of a skunk chasing dog running flat out (be careful what you catch). Simply go to the movies this Labor Day weekend and watch Oppenheimer and tell me that the arms race doesn’t remind you of the arms race the supers are having around AI. Make no mistake they have not thought through unintended consequences and when something happens it will be covered under the guise of “we were innovating”. As our team has been using transformers since 2018 and I have front row seat I see a really bright future! With the right leadership there will be a time where every job is augmented by AI and the human and the machine workforce will be undoubtedly capable of creating a better life for all people on the planet. To get there we will have to forge TRUST not only in the thoughtful migration of the work but in the confidence and security of our personal data. In the accountability of transparent and traceable AI. In the Sustainability of not burning through massive amounts of computing power and electricity so that you can say a human is not involved. If you develop something you are personally responsible for the consequences even the unintended ones! Without TRUST developers whose job and livelihood are in the center of the bullseye will corrupt and challenge the applications vs support and innovate with them. Now is the Time for leadership!! I have always viewed innovation as a way to improve the human condition. LEAD DON’T FOLLOW.