Zendesk AI puts humans first: https://zdsk.co/3U0DesO At Zendesk, our mission is to power exceptional service for every person on the planet. And we’re accelerating our ambition by building AI with the belief that the customer is always human - whether it's our customer or yours.
Zendesk
Software Development
San Francisco, California 506,466 followers
The intelligent heart of customer experience.
About us
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.
- Website
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https://www.zendesk.com
External link for Zendesk
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2007
- Specialties
- Help Desks, Customer Support, SaaS, Customer Community, and Customer Service
Locations
Employees at Zendesk
Updates
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Zendesk reposted this
The numbers are in. For the third year in a row, customer experience scores in the U.S. have declined, according to Forrester. The average CX score now sits at 69.3 out of 100 – the lowest since 2016. As the The Wall Street Journal recently reported, this decline comes at a time when consumers are already feeling the pinch of paying more for less, thanks to shrinkflation (I.e.: product sizes shrinking despite prices remaining the same) and hidden fees. They're rightfully skeptical about the value they're getting, and a subpar customer experience only adds to that skepticism. So, what's the solution? It's simple: companies need better CX solutions. For too long, we've seen businesses throw AI at the problem without proper planning or execution. In the customer experience space, it's necessary to take a different approach, one where AI solutions are built on a foundation of deep customer understanding and rigorous testing. We need to empower agents, not replace them, with tools that streamline workflows and free them to focus on what matters most: human connections. Consider Catapult’s story. Catapult is a leading tech company that helps sports teams and athletes track performance and unleash their full potential through wearables and video analysis. By implementing Zendesk AI, they've achieved remarkable results including a 50% decrease in first reply time. But the impact goes beyond the numbers. As Catapult's Director of Customer Support Thomas Powers shares, “Participating in the early access program for AI and intelligent triage allowed us to provide direct feedback to product managers. The way we’re utilizing it today is to prioritize our customer tickets coming in and gain insight as soon as possible, so we can make better decisions.” This is the power of AI when prioritized properly. It's not about replacing human interaction; it's about enhancing it to increase satisfaction. It's about giving agents the tools they need to provide faster, more efficient, and ultimately, more human-centered support. And it’s about providing a solution that delivers real results. Your customers, and your bottom line, will thank you for it. #AI #CX #customersatisfaction https://lnkd.in/gKUN3AVV
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Zendesk reposted this
As a basketball fan, I always look forward to watching teams from across the world compete at the Olympic games. This year, we’ve seen AI making waves with tracking athlete performance, improving site accessibility, and more, but there is one area that really caught my attention. “Your Daily Olympic Recap on Peacock”, using voice powered by AI. Voice AI capabilities have grown tremendously in recent years. This isn’t the future, it’s happening now and is set to rapidly enhance AI-powered experiences. I’m already excited to think about where we’ll be in just two years, when the world’s top athletes gather again in Milan. Have you listened to the AI-powered recap - what’s your take? https://lnkd.in/gX8CdDiK #VoiceAI #AI #Olympics2024
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💡 Customer intent goes beyond what customers say — it's what they truly need. Read our guide to learn how AI can help you better understand customer intent: https://zdsk.co/3YeyzXQ
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📹 Vimeo turns to Zendesk for enterprise-level CX solution: https://zdsk.co/4bNo1SV 💡 The AI-powered video platform looked to Zendesk to build a streamlined solution that allows agents to surface accurate data, work more efficiently, and drive higher customer satisfaction. The result? Happier agents and happier customers.
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💡 Discover how Zendesk AI enhances efficiency in customer service operations: https://zdsk.co/3xUemMm
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Zendesk reposted this
AI is undeniably changing customer service. As AI agents use smart automation to improve the way customers interact with brands, they’re elevating the human role across the customer journey. With AI handling the basics, teams are focused on complex issues and deliver personalized service. Cristina Fonseca our head of AI, closely monitors this shift, recognizing the potential for human agents to deepen customer relationships, solve challenging problems, oversee AI, and play a pivotal role in Quality Assurance. I speak with our customers daily, and AI is always on the agenda. Their voices resonate strongly with us and ongoing feedback is a cornerstone of our operations and it’s their insights that help shape the solutions we deliver. Read on for Cristina’s views between human and AI agents in the future of CX, along with the experiences our customers are sharing: https://lnkd.in/gZkajthN
Zendesk Head of AI and customers weigh in on how AI redefines the role of customer service agents
zendesk.com
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🚀 Freedom Furniture sees efficiency and CSAT skyrocket with Zendesk AI: https://zdsk.co/3zEL9FP Since introducing #ZendeskAI, the Australian retailer has seen: 🔋 92% improvement in full reduction time 📥 74% improvement in reply time ✅ 17% improvement in customer satisfaction score
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