Tune in to our leadership team as they share how Zenni built a Center of Excellence in the Philippines in just three months, thanks to our strong partnership with KMC Solutions. The interview covers our innovative customer support strategies, the implementation of the customer empathy program, and the challenges and successes we experienced along the way. #zennioptical #eyewear
Zenni Optical discovered the secret to scaling up quickly—building a 130-person Center of Excellence in just three months. The leading online eyewear retailer in the U.S., Zenni Optical, was looking to give their customers an even better experience. That's where we came in. They switched from a BPO model to KMC's EOR model. The result? A huge jump in customer happiness! Zenni’s story is just one example of how the right offshore partner and the right model can make a big difference. Talk to our offshoring experts today and discover how we can help your business thrive. Hear more about Zenni's success from their leaders: David Ting, Errol Pinto, Brian Kershon, and Sam Li.