“I had the pleasure to work about 2 years with Andy. I enjoyed working for him and I appreciated a lot his trust, his support in everything I did and his advices. I think Andy is an exceptionally experienced Executive, who knows how to remotely manage large teams located in different parts of the world, in various cultures. He is a get-things-done oriented person, focused on dialog and communication. Very well organized person and always ready to help. I think Andy can bring a lot of value in the teams he belongs to.”
About
Passionate, process-oriented senior executive who has repeatedly built highly effective…
Activity
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An honor to host these amazing leaders for our annual Women's Leadership Initiative -Speed-mentoring Event ULI Southeast Florida/Caribbean Thank you…
An honor to host these amazing leaders for our annual Women's Leadership Initiative -Speed-mentoring Event ULI Southeast Florida/Caribbean Thank you…
Liked by Andrew Fruhling
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Once upon a time I gave a presentation in front of a 30-person crowd and broke down crying because I was so terrified of public speaking. Last week,…
Once upon a time I gave a presentation in front of a 30-person crowd and broke down crying because I was so terrified of public speaking. Last week,…
Liked by Andrew Fruhling
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A big issue with water projects is maintenance. And that's the reason we like working with churches (like the well here in Reru Village), schools…
A big issue with water projects is maintenance. And that's the reason we like working with churches (like the well here in Reru Village), schools…
Liked by Andrew Fruhling
Education
Publications
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Does Your Software Team Deliver as Well as Amazon?
Austin Technology Council
As we all learn to adjust to the new normal, many of us are becoming even more dependent on software. Software is responsible for bringing us our news, our entertainment, our meetings, our social interactions, our groceries, and much more. As a society, we are becoming more and more dependent on software for our personal lives and our businesses. Whether they realize it or not, most companies rely on software for their very survival. If your software development teams are failing to deliver…
As we all learn to adjust to the new normal, many of us are becoming even more dependent on software. Software is responsible for bringing us our news, our entertainment, our meetings, our social interactions, our groceries, and much more. As a society, we are becoming more and more dependent on software for our personal lives and our businesses. Whether they realize it or not, most companies rely on software for their very survival. If your software development teams are failing to deliver, how can your company succeed? These three simple steps: clearly defining requirements upfront, outlining guidelines for how to handle unmet requirements before they happen, and ensuring you have regular and accurate communications throughout the process can ensure you deliver software more like Amazon delivers packages.
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Developing successful AI-powered Conversational Interfaces
TMForum Inform
The best customer care is proactive where possible, solving the issue before the customer is even aware. And where that isn’t possible, reactive care should be timely, precise and successfully solve the customer’s problem as conveniently as possible. Self-care is emerging as the fastest and most convenient approach for a wide variety of customer issues.
If service providers are going to provide better digital experiences than their over-the-top (OTT) digital service competitors, they are…The best customer care is proactive where possible, solving the issue before the customer is even aware. And where that isn’t possible, reactive care should be timely, precise and successfully solve the customer’s problem as conveniently as possible. Self-care is emerging as the fastest and most convenient approach for a wide variety of customer issues.
If service providers are going to provide better digital experiences than their over-the-top (OTT) digital service competitors, they are going to have to improve customer care for reactive, self-care and, where possible, proactive care. Recent changes in AI-driven conversational interfaces suggest new directions for automating customer care on all of these fronts. -
Moving to 'Digital Time' – How service providers will become digital powerhouses
VMBlog
This will be nothing short of a reinvention in the way CSPs traditionally service and interact with their customers, and the year ahead will be a critical turning point. If not, CSPs will be unable to catch up or keep up with the digital champions who are rapidly capturing the growth potential of the digital mobile lifestyle. From webscale giants like Google, Amazon and Facebook that are becoming the dominant content and technology platforms, to the array of start-ups and over-the-top (OTT)…
This will be nothing short of a reinvention in the way CSPs traditionally service and interact with their customers, and the year ahead will be a critical turning point. If not, CSPs will be unable to catch up or keep up with the digital champions who are rapidly capturing the growth potential of the digital mobile lifestyle. From webscale giants like Google, Amazon and Facebook that are becoming the dominant content and technology platforms, to the array of start-ups and over-the-top (OTT) providers delivering content and services on top of the network, digital players are becoming digital winners.
Unless CSPs adopt new ways to connect people, experiences and data and then take instant action, they will falter and risk becoming bit-pipe businesses with limited opportunities for growth, or at worst, become irrelevant to most consumers.
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I'm thrilled to announce that I've joined SmartGateVC as a Partner! 🎉 SmartGateVC's mission to empower frontier tech companies aligns perfectly with…
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If Italy can have an athlete sponsored by cheese, can we get this girl a sponsorship from Terry Blacks?? Powered by brisket!!
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You can now find me providing Outsourced General Counsel services at Fulton Jeang PLLC! Practice Areas, primarily in tech businesses. • Outsourced…
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That's my kid! Joshua Wilson had the amazing opportunity to interview Jim Farley at this year's Bring Your Child to Work Day at Ford. So proud of…
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Are you interested in incorporating GenAI into your business strategy but unsure where to start? Our latest blog, "Getting Started with GenAI: A…
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Austin is Still a Great Place To Live and Work In recent months, we've seen some high-profile headlines about tech layoffs in Austin, with major…
Austin is Still a Great Place To Live and Work In recent months, we've seen some high-profile headlines about tech layoffs in Austin, with major…
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Four years ago, we dropped our youngest daughter, Kate, at the curb outside her dorm (2000 miles away from home) in the middle of a global pandemic…
Four years ago, we dropped our youngest daughter, Kate, at the curb outside her dorm (2000 miles away from home) in the middle of a global pandemic…
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I am deeply honored to be selected as a 2024 Inductee into the newly launched Austin Tech Hall of Fame by the Austin Technology Council. This year…
I am deeply honored to be selected as a 2024 Inductee into the newly launched Austin Tech Hall of Fame by the Austin Technology Council. This year…
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Thank you to so many visionary leaders in our community who came to the first annual “Austin Tech Hall of Fame” and “First Time Founder Award” event.…
Thank you to so many visionary leaders in our community who came to the first annual “Austin Tech Hall of Fame” and “First Time Founder Award” event.…
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First Day on Stanford University Graduate School of Business on Campus for #GSBExecEd! From dreaming about it to walking through the halls ! Excited…
First Day on Stanford University Graduate School of Business on Campus for #GSBExecEd! From dreaming about it to walking through the halls ! Excited…
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Thank you to all who served this Memorial Day, including my father who served 21 years in the USAF. I am grateful for your service.
Thank you to all who served this Memorial Day, including my father who served 21 years in the USAF. I am grateful for your service.
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