“I've worked with Amanda on several engagements and she is FABULOUS! Easy and COMPETENT to work with and she learns new categories and soaks them up like a sponge. Exteremely personable and trustworthy, she consistently delivers awesome results, and always on time and on budget!! If I had a position open right now, I'd hire her for any number of roles. She's a sure bet!”
About
As a highly effective customer marketing and communications leader with over 15 years of…
Activity
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Inspired by the conversations from these women as they offered thoughts and advice on career journeys, workplace culture and how we influence…
Inspired by the conversations from these women as they offered thoughts and advice on career journeys, workplace culture and how we influence…
Liked by Amanda Crocker
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I accidentally started a cult. Well, not really. But kinda? It was 2 AM... Brandon Jakobson, Srikar Chava, and I were sitting inside a…
I accidentally started a cult. Well, not really. But kinda? It was 2 AM... Brandon Jakobson, Srikar Chava, and I were sitting inside a…
Liked by Amanda Crocker
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One of the most important things we can do for our customers is to provide accurate and meaningful data in real time! By delivering these insights…
One of the most important things we can do for our customers is to provide accurate and meaningful data in real time! By delivering these insights…
Liked by Amanda Crocker
Experience
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Education
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Business Administration
Spanish
Licenses & Certifications
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Cognos Report Writing
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Publications
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Social's Shift to Service: Exploring Five Social Service Issues and Solutions
https://go.oracle.com/SocialServiceSuccess
See publicationDiscover how to achieve social customer service success with white paper ‘Social’s Shift to Service - Exploring 5 Social Service Issues & Solutions’:
- Convince executive teams that social service is worth the investment
- Implement social service culturally and structurally
- Set customers social service expectations
- Choose a social management platform that supports social service
- Use social service data successfully
Projects
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APi Group video
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See project"Acquisitions have allowed our business to be successful, but from a security standpoint, that's a ton of landscape to cover. That's where ReliaQuest has come into play for us." — Carl Lee, Information Security Lead, APi Group
APi Group has just two people on its incident response team. And because APi Group grows primarily through acquisition, the dynamic duo needed all the help they could get protecting multiple attack surfaces. That's why Lee turned to ReliaQuest GreyMatter.
…"Acquisitions have allowed our business to be successful, but from a security standpoint, that's a ton of landscape to cover. That's where ReliaQuest has come into play for us." — Carl Lee, Information Security Lead, APi Group
APi Group has just two people on its incident response team. And because APi Group grows primarily through acquisition, the dynamic duo needed all the help they could get protecting multiple attack surfaces. That's why Lee turned to ReliaQuest GreyMatter.
By utilizing the powerful automation features within GreyMatter, APi Group has reduced its MTTR by 52%. GreyMatter also provides visibility into the diverse tool stacks brought in with each acquisition, reducing the complexity for Carl's team. -
Florida Crystals video
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See project“It’s been a game-changer for us having ReliaQuest as a partner.”
Florida Crystals CISO, Christine Vanderpool, needed to reduce alert fatigue in order to focus her small security team on the company’s security architecture and strategy. By turning to the ReliaQuest GreyMatter security operations platform, Vanderpool was able to save Florida Crystals $100,000 a year in security costs.
Languages
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Spanish
Professional working proficiency
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Portuguese
Limited working proficiency
Recommendations received
2 people have recommended Amanda
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