Andrea Isaacson

Andrea Isaacson

Project Manager at RSM US LLP

St Paul, Minnesota, United States
242 followers 243 connections

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Activity

Experience

  • RSM US LLP

    RSM US LLP

    8 years 6 months

    • RSM US LLP Graphic

      Project Manager

      RSM US LLP

      - Present 2 years 2 months

      Minneapolis, Minnesota, United States

    • RSM US LLP Graphic

      Project Management Senior Associate

      RSM US LLP

      - Present 3 years 2 months

      Minneapolis, Minnesota, United States

    • RSM US LLP Graphic

      Senior Content Editor

      RSM US LLP

      - 5 years 8 months

      Minneapolis, Minnesota

      - Proofread and edit content to align with internal style guide and professional standards
      - Maintain internal style guide to ensure consistency throughout document library
      - Develop process and workflow documentation for diverse audiences
      - Train new content developers on MadCap Contributor software and the workflow for content updates
      - Assist with structural updates and architecture of content using MadCap Flare software

  • TCF Bank

    TCF Bank

    2 years 9 months

    • TCF Bank Graphic

      Senior Technical Writer

      TCF Bank

      - 1 year 9 months

      Plymouth, MN

      - Wrote and edited policy and procedure manuals, information bulletins and training guides to ensure regulatory compliance
      - Collaborated with Subject Matter Experts across the business line to translate technical and regulatory language for a variety of audiences
      - Revised existing content to meet executive management goals and maintain brand consistency
      - Prioritized and managed multiple projects with tight deadlines
      - Coordinated materials for presentation to executive risk…

      - Wrote and edited policy and procedure manuals, information bulletins and training guides to ensure regulatory compliance
      - Collaborated with Subject Matter Experts across the business line to translate technical and regulatory language for a variety of audiences
      - Revised existing content to meet executive management goals and maintain brand consistency
      - Prioritized and managed multiple projects with tight deadlines
      - Coordinated materials for presentation to executive risk, compliance and credit committees to obtain document approval
      - Maintained internal department style guide and procedure manual to meet company auditing guidelines

    • TCF Bank Graphic

      Technical Writer

      TCF Bank

      - 1 year 1 month

      Minneapolis, MN

      - Drafted and edited policy and procedure manuals, system manuals and information bulletins for the Retail Lending Department
      - Worked closely with Retail Lending Management to develop internal user manuals for all areas of the Retail Lending Department
      - Assisted manager with presentation of manual updates to credit committee

  • Employment Endeavors, LLC Graphic

    Writer

    Employment Endeavors, LLC

    - 2 years 8 months

    Minneapolis, MN

    - Edited employee notes regarding interaction with consumers to ensure compliance with company standards
    - Drafted and edited monthly summaries of activity for submission to Minnesota State Services for the Blind (SSB)
    - Reconciled employee contracted hours with system records to guarantee state funding

  • Citizens Community Federal Graphic

    Personal Banker

    Citizens Community Federal

    - 9 months

    Chippewa Falls, WI

    - Processed loan and deposit account applications to exceed sales goals
    - Cultivated customer relationships by utilizing interpersonal communication skills
    - Developed sales training guide for company distribution to encourage sales conversations

  • Wells Fargo Graphic

    Bank Teller

    Wells Fargo

    - 7 months

    Stillwater, MN

    - Successfully assessed customers’ financial needs and provide convenient bank services as a solution
    - Recommended additional bank products and refer customers to Wells Fargo partners
    - Assisted customers with managing their finances by running transactions efficiently and correctly
    - Provided excellent customer service to ensure company standards are maintained

  • Bank Teller

    Citizens Community Federal

    - 1 year 10 months

    Eau Claire, WI

    - Processed withdrawals, deposits and loan payments for customers
    - Interacted effectively with customers to ensure a positive reflection on the company
    - Kept bank and customer records confidential to maintain company’s integrity

  • Western Dairyland Business Center Graphic

    Writing Intern

    Western Dairyland Business Center

    - 5 months

    Eau Claire, WI

    - Edited and developed client success stories, website and newsletter content to promote organization in local community
    - Wrote press releases to announce organization’s events and encourage client participation

  • Editorial Intern

    Feminist Teacher

    - 4 months

    Eau Claire, WI

    - Edited scholarly articles using Chicago Manual of Style grammar and punctuation guidelines
    - Supported Chief Editor with copy editing and provided feedback on content understandability

Education

  • University of Wisconsin-Eau Claire Graphic

    University of Wisconsin-Eau Claire

    Bachelor's Degree English Major, Women's Studies Minor Cum Laude

    -

    Activities and Societies: - Member of Tri-Iota, the Women's Studies Honor Society

    - Academic Distinction: Fall ’09, Spring ’09, Fall ’10, Spring ’11
    - Dean’s List: Fall ’11
    - Edited and designed the UW–Eau Claire Women’s Studies Spring 2011 Newsletter
    - Participated in Faculty-Student Research Day 2012

  • University of South Dakota Graphic

    The University of South Dakota

    Associate of Arts (AA) General Studies

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    - Undergraduate coursework in Journalism, Public Relations, Design and Development and English

  • Hudson High School

    -

Volunteer Experience

  • Eau Claire County Graphic

    Victim's Advocate Volunteer/Intern

    Eau Claire County

    - 10 months

    Social Services

    - Worked with crime victims in Eau Claire County to guide them through the criminal justice system
    - Aided victims by offering community resources and support
    - Maintained victim and witness files to help organize and manage caseload

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