Baochi Nguyen

• http://smallbusiness.foxbusiness.com/entrepreneurs/2015/02/24/most-overlooked-way-to-improve-your-business/
• Google+ Brand Accounts: What Social Media Managers Want to See: http://mashable.com/2011/08/25/google-plus-brand-accounts/

• Celebrating Community Managers: http://www.edelmandigital.com/2011/01/24/celebrating-community-managers/?sms_ss=facebook&at_xt=4d3de90189bdd62d,0

• Companies Leading Customer Service Via Twitter:… Show more

• http://smallbusiness.foxbusiness.com/entrepreneurs/2015/02/24/most-overlooked-way-to-improve-your-business/
• Google+ Brand Accounts: What Social Media Managers Want to See: http://mashable.com/2011/08/25/google-plus-brand-accounts/

• Celebrating Community Managers: http://www.edelmandigital.com/2011/01/24/celebrating-community-managers/?sms_ss=facebook&at_xt=4d3de90189bdd62d,0

• Companies Leading Customer Service Via Twitter: http://www.edelmandigital.com/2010/08/02/companies-leading-customer-service-via-twitter

• “Best Social Media Customer Service” Finalists Discuss Their Success [INTERVIEWS]: http://mashable.com/2010/12/09/social-media-customer-service-finalists

• 3 Examples of Stellar Social Media Customer Service [MASHABLE AWARDS]: http://mashable.com/2010/11/23/customer-service-award

• Boingo – How to make it safe corporately to use Social Media well: http://www.fastforwardblog.com/2010/07/29/boingo-how-to-make-it-safe-corporately-to-use-social-media-well

• Social Media Marketing Worth Paying For: http://gettheinsideedge.com/expensemanagement/articles/social-media-marketing-worth-paying-for-tim-beyers.aspx

• Social CRM: Customer Service for the Next Generation: http://www.clickz.com/clickz/column/2035822/social-crm-customer-service-generation Show less

• "Social Marketing to the Business Customer: Listen to Your B2B Market, Generate Major Account Leads, and Build Client Relationships" by Paul Gillin and Eric Schwartzman. Amazon link: http://www.amazon.com/Social-Marketing-Business-Customer-Relationships/dp/0470639334

• "The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social" by Jay Baer and Amber Naslund. Amazon Link: http://www.amazon.com/NOW-Revolution-Shifts-Business-Smarter/dp/047092327X

• "Social… Show more

• "Social Marketing to the Business Customer: Listen to Your B2B Market, Generate Major Account Leads, and Build Client Relationships" by Paul Gillin and Eric Schwartzman. Amazon link: http://www.amazon.com/Social-Marketing-Business-Customer-Relationships/dp/0470639334

• "The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social" by Jay Baer and Amber Naslund. Amazon Link: http://www.amazon.com/NOW-Revolution-Shifts-Business-Smarter/dp/047092327X

• "Social Media Marketing: The Next Generation of Business Engagement" by Dave Evans. Amazon Link: http://www.amazon.com/Social-Media-Marketing-Generation-Engagement/dp/0470634030
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