Ben Brennan
Washington, District of Columbia, United States
4K followers
500+ connections
About
Author, CEO, speaker, podcast host, and named a "Top 25 IT Thought Leader" by HDI…
Articles by Ben
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Seniority vs. Innovation: Which Do You Reward?
Seniority vs. Innovation: Which Do You Reward?
By Ben Brennan
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Design Thinking and How Shadow IT is doing to IT what Uber did to the Taxi Industry
Design Thinking and How Shadow IT is doing to IT what Uber did to the Taxi Industry
By Ben Brennan
Activity
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Let's go!!!! PeopleReign wins product of the year for excellence in enterprise AI. https://lnkd.in/gcA25kYN
Let's go!!!! PeopleReign wins product of the year for excellence in enterprise AI. https://lnkd.in/gcA25kYN
Shared by Ben Brennan
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Big Congratulations to Fifi Kara, Lailah Kara-Newton, MD, Andrew Q. Tran and the Aster team on their $2.4M round. I first met Fifi back in 2019 and…
Big Congratulations to Fifi Kara, Lailah Kara-Newton, MD, Andrew Q. Tran and the Aster team on their $2.4M round. I first met Fifi back in 2019 and…
Liked by Ben Brennan
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Curious, concerned, or confused about how AI may impact the world of service and support? Join me, Matt Beran, Ben Brennan, Jeffrey Rumburg, James…
Curious, concerned, or confused about how AI may impact the world of service and support? Join me, Matt Beran, Ben Brennan, Jeffrey Rumburg, James…
Liked by Ben Brennan
Experience
Education
Licenses & Certifications
Courses
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Mastering Design Thinking - MIT Sloan School of Business
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Honors & Awards
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Top 25 Thought Leaders
HDI
Chosen as one of IT’s top 25 thought leaders by HDI.
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HDI Featured Contributor for 2020
HDI (HelpDesk Institute)
Very honored to be chosen as a 2020 featured contributor. I'll be publishing six articles in 2020, and hopefully spreading the messages of customer centric support, and good data for accurate/reliable metrics and raising the bar of excellence for IT Service Delivery.
Languages
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Spanish
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Recommendations received
7 people have recommended Ben
Join now to viewMore activity by Ben
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We sure have fun in between getting stuff done at #TeamWake!
We sure have fun in between getting stuff done at #TeamWake!
Liked by Ben Brennan
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Two big thumbs up 👍🏼👍🏼 I strongly recommend Ben's book "Badass IT Support" to anyone in my LinkedIn network that leads teams of frontline…
Two big thumbs up 👍🏼👍🏼 I strongly recommend Ben's book "Badass IT Support" to anyone in my LinkedIn network that leads teams of frontline…
Liked by Ben Brennan
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