Brian Scott

New financial services companies that have been adding as many as 20,000 new customers per week are creating a new, upside-down landscape in which those providers that offer the greatest transparency will be those that grab the most market share in coming years, asserts one analyst.

Brian Scott, SVP of sales and solutions consulting at PSCU, also insists that the era of free checking is over, even for credit unions.

Provisions in the Regulatory Relief Act allowing more states to accept scanned drivers licenses for ID purposes for online enrollment are a solid step forward in the digital transformation of financial institutions, according to several sources. One expert even told CUToday.info that the new rules might lead to some large credit unions launching digital-only subsidiaries.

Financial Institutions watching for threats to their mobile payments in the US shouldn't simply focus on the US but should look overseas as well.

Using Linked Analysis and Machine Learning seemingly random fraud events can be found to be part of a larger fraud ring.

Fintechs will not be a part of the discussion 10 years from now. Banks and Credit Unions must partner with them.

What was missing at this year’s Money 20/20 conference in Las Vegas, where the latest in payments technology is introduced each year? A great deal of payments innovation, according to one analyst.

Instead, the focus of the show was much more around fraud prevention and advances in that area, noted Brian Scott, SVP of sales and solutions consulting at PSCU, who said it’s a sign the country is moving quickly toward significant improvements in cyber defense.

It’s time credit unions consider how artificial intelligence (AI) can help them prescribe the right financial services for members, asserts one analyst. Scott said that type of service is much more effective at driving loyalty and deeper relationships than having a conversation about a member’s kids

Beefing up call center defenses is a critical step now in protecting members’ sensitive data, asserts PSCU.

Credit card accounts are a credit union’s greatest relationship builder, but also its most forgotten and least optimized asset.

What is a credit union’s greatest relationship builder, but is also the most forgotten and least-optimized asset? If you guessed credit card accounts, you guessed right.

More than a year into the U.S. EMV migration, the debate is anything but settled over whether credit unions are getting the value they had been told to expect from chip cards.

Will credit unions soon need to be educating their members about the financial risk presented by their refrigerators?
One analyst says the answer is yes, citing the ever-expanding connectivity of the Internet of Things and the ever-expanding risk from hackers to new targets.

All the attention being paid to preventing hackers from stealing card credentials may have credit unions overlooking some old-school fraud that’s likely rising, asserts one payments analyst

Games like Pokemon Go are examples of how gamification can changes peoples lives. Putting this technology to use educating consumers on how to best use financial services is the next phase.

DES MOINES, Iowa—As two Chicago banks introduce cardless ATMs, which allow cash withdrawals via smartphones, experts are split on whether the technology will catch on.

As big retailers like Walmart are more actively pushing consumers away from signature-based transactions to PIN-based transactions, credit unions stand to lose precious interchange income. But industry insiders suggest CUs may have some tricks up their sleeve to mitigate this challenge.

“Innovate or die” has become an Internet buzz phrase of late. While this blunt phrase may seem extreme, in this ever-changing digital world, there’s at least some truth to it.

Credit unions stand to lose significant interchange fee income in the event that big retailers follow the lead of Walmart in switching from signature debit transactions to PIN-based transactions when customers swipe their debit cards upon making purchases.

DES MOINES, Iowa—Does the 80/20 rule still hold true for credit unions, in which 20% of members are profitable? No, says one person: it’s more like 90/10.

In almost every industry, a new year means new trends and expectations. The credit card industry is no different. EMV chip cards are receiving a great deal of attention these days, but it isn’t the only change the world of credit cards will see in 2015.

WASHINGTON — While many banks are concerned about risk returning to the credit card marketplace, their credit union counterparts do not share those fears.