Cassie Price✨

Successfully completed two team projects using FedEx QDM principles.

"QDM (Quality Driven Management) is a Quality methodology — a collection of methods, techniques,
and tools that we use to improve our business processes (and also to help design new and better processes). But on the other hand, QDM is something more — a philosophy. QDM is a way we think about Quality first when making a decision. It’s an approach that encourages us to use disciplined reasoning and objective data, and… Show more

Successfully completed two team projects using FedEx QDM principles.

"QDM (Quality Driven Management) is a Quality methodology — a collection of methods, techniques,
and tools that we use to improve our business processes (and also to help design new and better processes). But on the other hand, QDM is something more — a philosophy. QDM is a way we think about Quality first when making a decision. It’s an approach that encourages us to use disciplined reasoning and objective data, and to avoid seat-of-the-pants guesswork. It’s an approach by which we connect every action." Show less

FedEx Revenue Services Annual RIVET Award

“RIVET = Really Improving Value Every Time.”

RIVETs are those who “bring it every day” and make our team better through their production, their team spirit/leadership, their determination to be at work every day, and their customer focus.

Brazo Zulu #8

The Circle of Success award recognizes Revenue Services team members who consistently demonstrate superior results and performance in the areas of customer satisfaction, leadership, and overall business results.

I assisted in vendor management and audit projects, correcting escalated billing adjustments promptly, providing detailed data of current billing issues, and identifying quality issues using FedEx QDM methods. My willingness and dedication to delivering outstanding communication with revenue managers, FedEx vendors, and the overall outsourcing transition led me to this recognition.

Given in recognition of outstanding contribution to the corporate business solutions department as leadership and results-driven professional. Developing procedures for customer satisfaction and decreased customer disputes promptly, resulting in my team having useful metrics on weekly revenue reports. Continuous training with my team on new enhancements and collaborated with revenue managers in bringing innovative ideas to help better customer retention.

Brazo Zulu #3

I assisted in training new hires and current employees on new projects, Salesforce, Oracle, and FedEx billing software. My efforts led to a Bravo Zulu Award (#2) from my manager for going above and beyond, demonstrating excellent leadership skills, and team building.

Given in recognition for outstanding contribution to the team and leadership skills. Assisted in Volunteer work with FedEx, in support of FedEx Services Growth & Learning department and my efforts led to a Bravo Zulu Award (#1) from my manager for bringing positive spirit and resourceful information to the team. Also providing innovative solutions to better work current projects with an exemplary focus on team building.