Christopher O'Neill

San Francisco, California, United States

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Stytch

University of Washington

About

With over 7 years of experience in the tech industry, I am passionate about creating and…

Contributions

What skills do customer support agents need to use feedback for conflict resolution?

First rule of troubleshooting, the person before you was wrong. It's tongue and cheek, but don't just listen to what your customer describes, think deeply throughout and test their description to ensure it's accurate.

Christopher O'Neill contributed 5 months ago Upvote
Your customer support team needs email marketing software. What's the best way to find it?

Picking and shipping isn't the end of the project! From the outset make sure you have regular check-ins to test if your goals are being met and the solution is solving the problems that you original set out to solve.

Christopher O'Neill contributed 5 months ago Upvote
Your customer support team needs email marketing software. What's the best way to find it?

Demo!!! Demo the product with their team. Exploration and research on your own is great, but having a white glove walkthrough by their team, with access following the call for exploration on your own, can drastically increase the odds of you making the right choice.

Christopher O'Neill contributed 5 months ago Upvote
Your customer support team needs email marketing software. What's the best way to find it?

Are you driving MQLs? Are you looking for retention? Product re-engagement? Incredibly important to align goals across stakeholders before evaluating an email marketing solution.

Christopher O'Neill contributed 5 months ago Upvote
What are the best ways to build relationships with managers in Customer Support?

Our mission on Developer Success at Stytch is that customers choose and stay with Stytch because of the partnership we provide. The same is true internally as a team: find ways to collaborate, partner, and grow as a team and ICs and managers will choose to stay longer on your team.

Christopher O'Neill contributed 7 months ago Upvote
What are the most important KPIs for measuring first contact resolution?

FCR matters because it can help measure your team's effectiveness at rapidly and comprehensively resolving customer issues. Additionally a high FCR is a good indicator that you should investigate and figure out why your customers can't self-serve answers. If your agents can solve it in one response, that may suggest you can automate it entirely.

Christopher O'Neill contributed 7 months ago Upvote

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Ooo new shiny ✨✨

Ooo new shiny ✨✨

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We are hosting an In-N-Out burger night in San Francisco together with our friends Pylon 🎉 Join us for some of the best 🍔 in town with some of the…

We are hosting an In-N-Out burger night in San Francisco together with our friends Pylon 🎉 Join us for some of the best 🍔 in town with some of the…

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Experience

Stytch

San Francisco, California, United States
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San Francisco, California, United States
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San Francisco Bay Area
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San Francisco Bay Area
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Pendleton OR
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Cayuse OR

Education

University of Washington

Licenses & Certifications

Founding Member, SF Guys in Tech for Good

Grapevine

Issued Jan 2024

Credential ID founding-member-2nAia7QK

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Are we excited about the numbers?

Are we excited about the numbers?

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It’s never been easier to try out Stytch – check out our new 3-step set up guide, available in our dashboard as soon as you sign up. Learn more on…

It’s never been easier to try out Stytch – check out our new 3-step set up guide, available in our dashboard as soon as you sign up. Learn more on…

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Christopher O'Neill

San Francisco, California, United States 847 followers 500+ connections

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Contributions

Activity

Ooo new shiny ✨✨

Shared by Christopher O'Neill

return this.vp

Shared by Christopher O'Neill

We are hosting an In-N-Out burger night in San Francisco together with our friends Pylon 🎉 Join us for some of the best 🍔 in town with some of the…

Liked by Christopher O'Neill

Experience

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Education

Licenses & Certifications

More activity by Christopher

Are we excited about the numbers?

Shared by Christopher O'Neill

It’s never been easier to try out Stytch – check out our new 3-step set up guide, available in our dashboard as soon as you sign up. Learn more on…

Liked by Christopher O'Neill

Gotta grab my snack for the commute home

Shared by Christopher O'Neill

Full self driving™

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San Francisco, California, United States

847 followers 500+ connections

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