Christian Grunkemeyer

It’s no secret that the volume of public health data is growing, which is why the importance of interoperability in healthcare cannot be emphasized enough. In August, I attended the 2023 Civitas Networks for Health Annual Conference in National Harbor, Maryland. The insights I gathered from my interactions with customers and partners throughout the year were echoed and reinforced at this event. Discussions throughout the conference made it clear that the seamless and secure flow of patient data… Show more

It’s no secret that the volume of public health data is growing, which is why the importance of interoperability in healthcare cannot be emphasized enough. In August, I attended the 2023 Civitas Networks for Health Annual Conference in National Harbor, Maryland. The insights I gathered from my interactions with customers and partners throughout the year were echoed and reinforced at this event. Discussions throughout the conference made it clear that the seamless and secure flow of patient data across systems is a top priority for industry leaders. The following blog post covers some of my learnings and insights from the conference. Show less

In today’s dynamic landscape of health insurance, providing exceptional customer experience has become a top priority for insurers. To meet this demand, a health insurance technology start-up (insurtech) partnered with DataMotion, a leading provider of data privacy and security solutions, to develop a revolutionary customer experience platform (CX Platform). This collaboration aimed to enable HIPAA-compliant communication and the secure exchange of Protected Health Information (PHI) between… Show more

In today’s dynamic landscape of health insurance, providing exceptional customer experience has become a top priority for insurers. To meet this demand, a health insurance technology start-up (insurtech) partnered with DataMotion, a leading provider of data privacy and security solutions, to develop a revolutionary customer experience platform (CX Platform). This collaboration aimed to enable HIPAA-compliant communication and the secure exchange of Protected Health Information (PHI) between members, providers and payers. In this blog post, we will delve into the success story of this collaboration, exploring how it transformed the health plan’s customer experience while ensuring compliance with stringent security and privacy regulations. Show less

The ubiquity of data exchange in our interconnected world has become more pronounced with the availability of social channels like Twitter and Facebook. Despite their convenience, these social channels are notorious for their lack of privacy and security. Even Elon Musk, the new owner of Twitter, recently underscored the insecurity of Twitter’s private messaging system. So why is there not more public concern? This can be attributed to the overwhelming convenience of these platforms and a… Show more

The ubiquity of data exchange in our interconnected world has become more pronounced with the availability of social channels like Twitter and Facebook. Despite their convenience, these social channels are notorious for their lack of privacy and security. Even Elon Musk, the new owner of Twitter, recently underscored the insecurity of Twitter’s private messaging system. So why is there not more public concern? This can be attributed to the overwhelming convenience of these platforms and a general resignation to their lack of privacy. While Twitter acknowledges the importance of addressing data privacy and security concerns, their recent efforts to enhance security measures still fall short of providing an acceptable solution. The question remains: will unsuspecting users perceive these measures as sufficient, or will they more deeply examine data privacy issues? We’ll dig into those details shortly. Show less

I was so excited to attend the Civitas Networks for Health 2022 Annual Conference, a Collaboration with the DirectTrust™ Summit! Upon arriving in San Antonio, I was fully prepared for discussions about how the nation is expanding the usage of Direct Secure Messaging, and how DataMotion fits into that expansion. As the leader in secure exchange for over 20 years, DataMotion has served as a HISP for more than 10 of those years, enabling frictionless, secure, and compliant communications between… Show more

I was so excited to attend the Civitas Networks for Health 2022 Annual Conference, a Collaboration with the DirectTrust™ Summit! Upon arriving in San Antonio, I was fully prepared for discussions about how the nation is expanding the usage of Direct Secure Messaging, and how DataMotion fits into that expansion. As the leader in secure exchange for over 20 years, DataMotion has served as a HISP for more than 10 of those years, enabling frictionless, secure, and compliant communications between disparate endpoints across the healthcare ecosystem. Our team is highly interested in how we can continuously innovate; as a strategic partner to healthcare organizations, our customers share how they are using existing technology, what they are seeking to do next, and how we can help them achieve those goals. I was looking forward to a tech-heavy conversation overall, with a focus on features and functions that would be helpful to organizations’ healthcare IT solutions. Show less

DataMotion will be at The Civitas Networks for Health 2022 Annual Conference, a Collaboration with the DirectTrust Summit, in San Antonio, August 21-24. This year’s theme is “Better Together: Health Data Collaboratives and Information Exchange to Advance Health Equity.” DataMotion has been a long-time member of DirectTrust™ and a leading Health Information Service Provider (HISP), and this is my first time attending this show— I couldn’t be more excited!

Did you know that in the event of a hack, your customers are more likely to blame your organization, rather than the hacker? It sounds outrageous, but it is true. If nothing else, this raises the stakes for ensuring that your organization is on top of security measures, and that those measures are used.

Last month, I had the pleasure of travelling to Orlando, Florida for the HIMSS ‘22 conference. And HIMSS did not disappoint! I admittedly had high expectations, based on my colleague, Doug Rubino’s takeaways from previous events. That said, I was unprepared for how absolutely massive the venue was, the number of attendees, and the incredible speakers and programs provided. In today’s post to the DataMotion Blog, I’ll share a few takeaways from the event, including some of the amazing strides… Show more

Last month, I had the pleasure of travelling to Orlando, Florida for the HIMSS ‘22 conference. And HIMSS did not disappoint! I admittedly had high expectations, based on my colleague, Doug Rubino’s takeaways from previous events. That said, I was unprepared for how absolutely massive the venue was, the number of attendees, and the incredible speakers and programs provided. In today’s post to the DataMotion Blog, I’ll share a few takeaways from the event, including some of the amazing strides the healthcare industry has made, where we are now, and where we could be (sooner than we think!). Show less

The glittering crown jewels of regulatory compliance may or may not be a driving factor behind your organization implementing secure exchange. There might be a number of other considerations, including strengthening security to protect non-regulated communications containing sensitive information that are part of your regular workday.

While I’ve been attending trade shows and networking events for over 15 years, next week will mark my first time attending the national HIMSS conference! I’m excited to attend for many reasons, but first and foremost, I’m truly looking forward to discussing how technology can help improve patient outcomes, a major topic since the introduction of Meaningful Use Stage 1 in 2010.

No matter your org type or industry, your customer (or patient, policy holder, or client) is royalty. I say royalty because while you undoubtedly strive to provide them the royal treatment and a smooth customer experience, let’s face it—depending on your industry, compliance is king. And accommodating regulatory considerations can add hurdles to both internal and customer-facing processes, leading to a less-than-optimal experience for clients, and internal inefficiencies.

That is where… Show more

No matter your org type or industry, your customer (or patient, policy holder, or client) is royalty. I say royalty because while you undoubtedly strive to provide them the royal treatment and a smooth customer experience, let’s face it—depending on your industry, compliance is king. And accommodating regulatory considerations can add hurdles to both internal and customer-facing processes, leading to a less-than-optimal experience for clients, and internal inefficiencies.

That is where DataMotion’s solutions and APIs, notably the secure message center, come into play.

In this second installment to the Meet the Secure Message Center series, we take a deep dive into three real-life customer use cases. Each organization is in a regulated industry and sought to improve their customer experience and simplify internal processes while remaining within their industry’s regulatory compliance. Show less

On October 4-6, Team DataMotion’s Director of Sales Success, Christian Grunkemeyer, attended ITC Vegas 2021. This event presented an incredible opportunity for in-depth conversations about what is happening in the insurance vertical, and what we can expect in the future. It was also Christian’s first in-person event since the onset of the COVID-19 pandemic. Christian kindly sat with DataMotion’s Andrea Meyer and Sarah Parks for a brief interview to share his takeaways on the event, some of the… Show more

On October 4-6, Team DataMotion’s Director of Sales Success, Christian Grunkemeyer, attended ITC Vegas 2021. This event presented an incredible opportunity for in-depth conversations about what is happening in the insurance vertical, and what we can expect in the future. It was also Christian’s first in-person event since the onset of the COVID-19 pandemic. Christian kindly sat with DataMotion’s Andrea Meyer and Sarah Parks for a brief interview to share his takeaways on the event, some of the challenges faced in the industry, and innovations on the horizon. Show less

InsureTech Connect will mark my first in-person trade show since the onset of the pandemic. I miss the in-person human interaction and hearing people’s stories! There are so many emotions around this – I’m nervous, excited, and truly curious about what to expect onsite. But most of all, I’m relieved. While DataMotion has already been represented at the HIMSS Conference this year in Las Vegas, I’ve almost attended a number of shows since March 2020. The unknown has become increasingly… Show more

InsureTech Connect will mark my first in-person trade show since the onset of the pandemic. I miss the in-person human interaction and hearing people’s stories! There are so many emotions around this – I’m nervous, excited, and truly curious about what to expect onsite. But most of all, I’m relieved. While DataMotion has already been represented at the HIMSS Conference this year in Las Vegas, I’ve almost attended a number of shows since March 2020. The unknown has become increasingly frustrating, and knowing that I’ll definitely be attending this show is such a great feeling. Show less

Recently, we released the DataMotion API for secure message delivery. Like the rest of our family of APIs, it’s just as easy to code into your apps, portals, and workflows as it is to bake a cake. But what makes it unique is that it’s a small subset of our larger collection of secure message center APIs. So, instead of getting APIs for secure messaging, administration, and provisioning, you’ll only be buying an API for sending secure messages. Think of it like a computer monitor, keyboard, and… Show more

Recently, we released the DataMotion API for secure message delivery. Like the rest of our family of APIs, it’s just as easy to code into your apps, portals, and workflows as it is to bake a cake. But what makes it unique is that it’s a small subset of our larger collection of secure message center APIs. So, instead of getting APIs for secure messaging, administration, and provisioning, you’ll only be buying an API for sending secure messages. Think of it like a computer monitor, keyboard, and mouse bundle. If you only need the monitor, there’s no sense in paying more for the mouse and keyboard, so you’ll just buy the monitor by itself. Show less

When searching for a secure document, messaging, or email solution, you’ll probably find yourself trying to decide which is right for you and your organization – a software as a service (SaaS) solution or a platform as a service (PaaS) solution. Or, as we like to ask, do you want to buy a pre-built service, or do you want use APIs (application programming interfaces) from a trusted secure exchange API company to build it into your existing or new apps, workflows, or portals?

In the previous sections of this series, we discussed what customer experience is, why it’s important, and how you can achieve it. To recap, customer experience is a lifetime journey across all touchpoints and communication channels. The push towards providing this experience is influenced by the growing spending power of millennials who demand a unique, yet cost-effective experience. To meet these demands, businesses need to use customer data to provide an omnichannel experience and adapt and… Show more

In the previous sections of this series, we discussed what customer experience is, why it’s important, and how you can achieve it. To recap, customer experience is a lifetime journey across all touchpoints and communication channels. The push towards providing this experience is influenced by the growing spending power of millennials who demand a unique, yet cost-effective experience. To meet these demands, businesses need to use customer data to provide an omnichannel experience and adapt and evolve to meet future requirements. But what happens when a business frequently deals with personally identifiable information (PII)and the customer experience strategy must be in compliance with industry regulations? Show less

So, how can you meet these demands and provide a positive experience? Start with the channels you provide to your customers. Many companies offer several ways for customers to contact them and have exchanges. How well do these channels really work together? Is it easy to switch from one to another – not just for the customer but for your employees too?

We talk a lot about ensuring your customers and clients have a seamless and secure customer experience . Let’s take a step back for a minute and think about what the words “customer experience,” or CX, really mean.

1. You are a financial services, insurance or healthcare company
2. Your customers are asking for it
3. You have a self-service portal or app
4. Your employees need it
5. Security and privacy regulations require it

If you work in finance, insurance or healthcare, you’re no stranger to security and privacy regulations, and resulting compliance requirements. Encrypted email is no doubt part of a sound data security policy already – it isn’t exactly a “new” technology. You may also know that users (senders and recipients) find the extra steps and ‘out of band’ processes that most services offer cumbersome, or a downright ‘PITA’.

Even though email encryption has been around for decades, it doesn’t need… Show more

If you work in finance, insurance or healthcare, you’re no stranger to security and privacy regulations, and resulting compliance requirements. Encrypted email is no doubt part of a sound data security policy already – it isn’t exactly a “new” technology. You may also know that users (senders and recipients) find the extra steps and ‘out of band’ processes that most services offer cumbersome, or a downright ‘PITA’.

Even though email encryption has been around for decades, it doesn’t need to function like a first-generation solution – it can be more seamless and easier to use for everyone – as long as the workflow, user preferences and compliance policy are well understood. Encrypted email services have evolved, and there are a lot of implementation options and solution providers out there. So, how do you know which one is right for your organization? Show less

If part of your business is managing personal financial information, your ‘customers’ (clients or members) want to be connected to their information in your client portal, and to the people in your organization that can answer their inquiries about it. They also want assurance that the information exchanges and communications are secure (as will your chief compliance officer and CISO).

Self-service started long ago with things like the self-service gas pump (1947) and automated teller machine (1967) – primarily for economic reasons. Self-service often helps to reduce the cost of doing business, and when it comes to digital self-service – is available 24×7. But ever since the introduction of online banking and online brokerage services, the idea of “self-service” has become increasingly more important – particularly in financial services. Account holders want online access to… Show more

Self-service started long ago with things like the self-service gas pump (1947) and automated teller machine (1967) – primarily for economic reasons. Self-service often helps to reduce the cost of doing business, and when it comes to digital self-service – is available 24×7. But ever since the introduction of online banking and online brokerage services, the idea of “self-service” has become increasingly more important – particularly in financial services. Account holders want online access to view a balance, initiate payment transactions, buy investments or to check credit account charges – from portals and smartphone apps. A perfect self-service arrangement – convenient and efficient for both the consumer and the business. But every self-service process can reach its limit – and then customers want an equally effective communication channel to get help. That’s where a secure message center becomes a key link between efficient self-service and efficient customer service. Show less

Nothing lasts forever including software support. One day everything is running smoothly, the next day your software provider announces EOL and end of support – and no workable migration path. If that software is an integral part of a mission critical workflow – a crisis arises as the end of support date begins to look like impending doom. Can you find a suitable replacement in time? Will you be forced to build a custom solution?

Daniel Mennenoh, President of ALTA (American Land Title Association), recently testified before the U.S. House Financial Services Committee on data security vulnerabilities in the title and real estate industry, saying, “One of my favorite responsibilities serving as ALTA president was traveling the country to meet with members of the association and hearing what was happening in their businesses and local markets. In those conversations, the one topic that always topped the list of concerns… Show more

Daniel Mennenoh, President of ALTA (American Land Title Association), recently testified before the U.S. House Financial Services Committee on data security vulnerabilities in the title and real estate industry, saying, “One of my favorite responsibilities serving as ALTA president was traveling the country to meet with members of the association and hearing what was happening in their businesses and local markets. In those conversations, the one topic that always topped the list of concerns for title professionals was data security and the growing threat of criminals trying to steal our customers’ closing funds.” Mr. Mennenoh also discussed the growth in fraud. “Having sound policies and procedures to protect data and money is more important than ever due to the barrage of cyber-attacks.” He also noted:

“FBI reports a 480 percent increase in criminals attempting to steal consumer’s closing funds.”

ALTA is warning title agents of email fraud where hackers are targeting consumers and stealing earnest money for upcoming transactions. Show less

“Know it sounds funny, But I just can’t stand the pain…” it’s not just a catchy quote from Lionel Richie & The Commodores (or Mike Patton & Faith No More, if you’re a little younger). You may also be hearing this from your security and compliance team. IT security tools are necessary, but not always easily usable. And if they are not used, then you risk being out of compliance and not secure. Sometimes that’s the vicious cycle we face when implementing security and compliance solutions. You… Show more

“Know it sounds funny, But I just can’t stand the pain…” it’s not just a catchy quote from Lionel Richie & The Commodores (or Mike Patton & Faith No More, if you’re a little younger). You may also be hearing this from your security and compliance team. IT security tools are necessary, but not always easily usable. And if they are not used, then you risk being out of compliance and not secure. Sometimes that’s the vicious cycle we face when implementing security and compliance solutions. You used that low end basic email encryption solution. But what is it really costing you… especially if that comes with an additional cost to support it – what did you really pay for it? Show less

It’s all happened to us. The vendor says their email security solutions are the easiest and that they’ll help you every step of the way. “Wait a minute… Why would they need to help us every step of the way? Does that mean it’s not easy?” They assure you that it’s easy....

Risk. What is reasonable when it comes to security and compliance for moving data and is free email encryption good enough?

Secure Email-Saves Money and Time